TV Shop reviews and complaints
Daily sms messages
This company keeps sending me text messages, almost daily and has been doing this for months. How do I stop this? Thanks Kate
Country of complaint: Australia
Everything they do is dodgy
Be careful dealing with this company they ripp people off and do not care they try put the blame back on u they lie and steal my family and I ended up homeless from then stealing my $ and taking forever to give it back. If u have a choice do not buy anything from them u will be sorry they promise 30 day $ back guarantee they don't say your first payment was $300 they give u $99 and charge $199 service fee and still expect u to pay for postage to return the usually not as described item stay away u will be ripped off they are criminals read reviews about tv shop they get a 1 star rating terrible and there is bad reviews one after another after another u have been warned don't take my word for it do your own investigation u will be glad u did
Country of complaint: Australia
Desired outcome: Close TV Shop Down Nake them pay for stealing
Aeropilates
Bought this machine thinking it would half decent quality. Firstly, 3 months in, bungee cord for left hand began fraying. Secondly, 4 months in, red bungy underneath came loose & the rebounder frayed.
Ask for help on getting replacements, got sent them for all aspects that were broken. They didn't fit the machine & when I advised this, it's my fault.
I have tried for 4 months to get the replacements replaced, but they keep saying user error.
Country of complaint: Australia
Desired outcome: Replacement parts that fit my machine
Taking my money out of my credit card
I have been waiting 3 days for a manager to call me They took money out of my credit card without my consent. They sent me an email with a payout figure. But the customer service man wanted more. I am disappointed & disgusted at the lack of customer service. The man was supposed to ring me before taking the money & he did not. [protected]
Instalchill units
They don't work dont buty them. They just blow humid warm water around even with prechilled water and ice block in the water! My main complaint is with the TV Shop, I complained a few day after purchasing the units from the Brisbane Home Show and it's taken me 3 months to get my money back. The process has been disgusting and the barriers they have placed...
Read full complaint and 1 commentno refund or replacement for incorrect delivered items
I have dealt with the TV Shop and purchased many items (some expensive and some low priced) over the years. In other words I have been a good long term customer. I recently purchased a 2 for 1 deal for under $30 plus delivery (a teeth whitening product). They sent the incorrect product instead of the one I ordered. They would only accept return less the...
Read full complaint and 1 commentbambillo bed
I saw a bed advertised on tv it didn't have a full price on it so I phoned the lady that I spoke to asked what I was looking at I told her, then she started telling me of the deal she could give me I said that I was on a pension and that I couldent pay the price she gave me so she said I will talk to someone to see what she could do she said she could do it...
Read full complaint and 3 commentsabs pro
See following correspondence received after notifying the TV Shop on 26/6/2018 that I wanted to return the items.
I didn't receive a call or email advising me of a return number. I have had numerous phone calls and emails from Brand developers asking for payment. I have explained the situation and have requested a copy of the said email sent with a return number.
I was told that there was no response to the email so it is now too late to return items. I would have thought if there was no response a follow up phone call should have been made. They can call asking for payment.
Email sent on 31/7/2018
To whom it may concern,
I did not receive a follow up email with a return number for these items.
I have had many conversations with your people explaining this.
They are saying an email was sent with a return number but I have no trace of the email hence why there was no response from me. I have had the items packed ready to oust back since 26/6/18.
Please resend the email and approve the return of these items otherwise you give me no choice but to take this matter further.
Regards
Jackie
Jackie Cavner
Arden Homes
[protected]
On 26 Jun 2018, at 11:39 am, Customer Service wrote:
Good Afternoon,
Thank you for your email.
Please be advised this has been sent to the correct department for review.
Please allow up to 2 business days for a response from this department.
Any further questions, queries or concerns please don't hesitate to contact us.
Kind Regards,
Delane Brider
Customer Support Team - Customer Management
Website NZ: www.tvshop.co.nz
Website AU: www.tvshop.com.au
Email: [protected]@tvshop.co.nz
From: [protected]@mail.com
Sent: Monday, 25 June 2018 6:50 p.m.
To: Customer Service
Subject: Brand Developers: Enquiry
Name: Jacqueline Cavner
Email: [protected]@mail.com
Phone: [protected]
Enquiry: would like to return goods. Order number [protected]. Do i need a return number.
Country of complaint: New Zealand
Worst accountability and service
Order one of their hair products two months ago, got a phone call from a manager of tv shop claiming to refuse my order and promised to send me refund which may take up to 14 days. I said ok and waited for nearly 2 months! I kept on ringing to chase up and always put on hold or left messages for the mangers to call back which they never did. Only recently I...
Read full complaint and 10 comments
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