great vacations now reviews and complaints
Misleading Information and Outright Falsehoods
I purchased a timeshare package for $299.00 for 3 nites, 4 days in 3 different locations. The first one being Las Vegas. We were not happy with the Tuscany Suites they put us in and requested to be placed on the Strip. For additional money, they were supposed to put us in what I understood was the Jockey Club but ended up in the Polo Towers. Our room wa...
Read full complaint and 1 commentONE HUGE SCAM!!!
My complaint starts with the fact that my mom was lied to. My boyfriend and I commonly travel with my mom and her boyfriend as a group. Before she purchased the package, she asked if it would be ok for us to come on the trips with them. She was told it'd be fine. She also asked that if we wanted to get our own package and just book at the same times would that be ok? They said yes. She purchased the package. Afterwards, I called and purchased the package after asking the same questions on January 07. The next day we called to book the Costa Rica vacation together. Several weeks later we found that both our vacations were denied because the company doesn't allow "group travel" which they state as two couples who know each other traveling at the same time. THIS IS NOT CONSISTENT WITH WHAT WE WERE TOLD BEFORE WE PURCHASED THE VACATION PACKAGES. Although we were disappointed, we decided we would keep the packages and just travel at different times. We were told we had 30 days from the date of purchase to cancel the package if we changed our minds. My boyfriend and I booked our Costa Rica vacation again. We were set to travel March 07 of this year. When we booked, we were told that we could cancel or change the dates of our reservation as long as it was 15 days prior to the date the vacation is booked. Never were we told the money is non-refundable. After deciding that we would rather look for another agency that allows group travel, we decided to cancel our package on February 05. I called to cancel the package, with which I was met with a very hostile, aggressive, and nasty tone and series of questioning from the Quality Assurance representative named Richard Sanders I spoke with (how ironic!). I asked them to send an email stating this would be done and they said they would. After 4 hours had passed and I had not received an email, I called back. This was very important to me because I needed proof that the package was canceled that day since this was the last day to do so. I was eventually told that it would be done. After another 5 hours, I still had not received an email so I called back and requested not to hang up until an email was received by me. Only then did I receive an email. All 3 people I spoke with were very very nasty, sarcastic, and aggressive. As if this wasn't bad enough, the unresolved problem came in when I canceled the package. This is when I was told that I could cancel the package and receive a full refund for that, however, I could not cancel my reservation/booking for Costa Rica. When I booked the trip to Costa Rica, I had to pay $250.00 in taxes and fees. I am now being told that this money would not be refunded to me. I am being told that if I cancel the package, I lose this money and it remains the property of the agency. I asked why, since I am not taking the vacation, nor have I ever signed the confirmation letter associated with the vacation. The only response I received is that I agreed to it when I bought the package. This is not true whatsoever. Nothing in the literature I received says anything about this fee being non-refundable. So I was met with a tough decision: I could cancel the package and get my $500.00 back but lose the $250.00, or I could take the trip, but not be able to cancel the package because my 30 day cancellation period would have passed. I decided to cancel the package and get my $500.00 back (in which I was told it would take up to 2 weeks) since it was the larger amount, and pursue the $250.00 afterwards, which is what I'm doing now. Hopefully this may help others in the future.
Country of complaint: United States
The complaint has been investigated and resolved to the customer’s satisfaction.
Package is a scam
I received a call from this vacation company and they insisted in purchasing a vacation package which included hotel accomodations in different countries . Costa Rica, Spain and Florida. At first I said that I was not interested, but they insisted and insisted offering better price and I ultimately accepted. I haven't gone om vacation but my major...
Read full complaint and 1 commentBait and Switch
I recently purchased a package deal for 6 trips for $299, which sounded like a great deal. I was told that I only needed to attend one 90 minute session when I went to Orlando, FL and would be given trips to Costa Rica, the Bahamas, Dominican Republic, Tampa, and Las Vegas. We attended the presentation in Orlando, Fl but were put up at a Holiday Inn express; not the place shown in the pictures. When we tried to book Costa Rica, they took my money but never actually booked us in a room. I called to confirm and was told they don't have any rooms available; they had no plans to let us know. Plus, I was told I would need to attend another presentation in Costa Rica. At this point, I'm considering the $299 a loss and not going to try to book any of the other vacations.
Company Business Name: Great Vacations Now
Country of complaint: United States
bookings with SB Getaways
SB GETAWAYS identified themselves as a Ft. Laurderdale, FL travel company. I attempted to contact them concerning my billing. The listing on the internet provides their telephone number as [protected]. That number is for Directory Assistance in Portland, Oregon! There is absolutely no way to contact that company. It would appear I was snookered. GREAT...
Read full complaint and 2 commentsSCAM/RIPPOFF
DON"T FALL FOR IT. This company offers great deals with great options, hidden costs and fees add up and is not worth it. This company is run by a bnunch of kids scamming people for a living and is not true. If you do take this package enjoy spending more time arguing feex, taxes and hidden costs.
"IF IT SOUNDS TO GOOD TO BE TRUE, IT IS"
Company Business Name: Great Vacations Now
Country of complaint: Canada
Website: greatvacationsnow.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been scammed on Wednesday night 22/04 to pay £99 pounds to extend my purchase from years ago which I have not been in a position to use. Despite me saying I could not afford to upgrade my Cancoon part to all inclusive for an additional £799 buy on get one free the continued to pressurise me, eventually I lost my temper after being bombarded he finally agreed to upgrade for free.
I have received my confirmation email but when I have tried to log onto their site there is nothing there.
I'm going to ask my credit card provider to cancel this transaction as I am sure it is money for false advertising.
I have to agree with everyone who has complained about GREAT VACATIONS NOW. I live in the UK and was taken in by this cheap-cheap offer, even though I spent nearly 2 hours talking to several people on the phone. Examples You are told the accomadation can be for 4 adults. They give you a room with 2 beds!. They include a car- 2door micro, barely enough room for 4 people never mind the luggage. $148 to upgrde to a medium car!. They offer a cruise to Bahamas - It costs mega dollars if you wish to get off the boat and stay ashore, and like the man said... No way can you get a refund for anything. Here's the good part. If you want to cancel out totally with no refund... They try and charge you a cancallation fee on top of everything. You people who work for these gangsters should be ashamed of yourselves.
I have just been Scammed! Don't buy through them, go directly to a resort. I booked back in Feb 2010 and they told me everything was set. Now following up they didn't put me in the resort, but a cheap A*S hotel and told me they told me I was put there because I was a single young mother with 3 children. After calling the resort myself they were in shock and they told me they have never received a request, but it’s too late as they were book. The company told me today that they tired to transfer me to another place, but can’t because everyone is sold out! I called Bahama Bay & Spa Directly and was able to book with no problems for cheaper price. Today they are telling me they will not give back my money and I even purchased an upgraded package. This deal might be good for someone if you're looking to stay in a cheap hotel, but don't expect a resort. I'm planning on going after them to get back my money and make an official complaint. Let me know if anyone would like to join me as I lost over $300 and for what?!?! (Call me [protected]). Please, please before you book with this company--Do Your Research! It may work out, but most likely NOT. Why would you want to take the chance, personally from now on I’m going to book through a company with good standings and do research before hand. If you have money to throw away, then go ahead and take your chances. It’s a huge gamble as you may lose a lot of money as I have. OMG I just wish I would have read reviews on them prior to today! THIS COMPANY IS A JOKE!
this company took my money and i haven`t heard from them since
I was making an order with Dual Action Cleanse. After completing business i was asked if i wanted to check out Great Vacations Now. I was put in contact with a woman named Darlene. She talked me into buying a vacation plan that included three different locations for 250.00 dollars. I`m a single male. I work in a remote location in Arizona.Getting out to...
Read full complaint and 7 commentsnot able to receive refund
i am a senior citzen living alone on a very, very limited income. i was contacted by phone by a very nice, friendly high presure lady who really would not take no. she finally convinced me that this was a chance of a lifetime to travel. so needlessly to say i caved and purchased one of her packages. i have been trying to cancel this package for quite sometime with no success. the last person i talked to was rude, obnoxsus, and insulting. how do i cancel this package and get a refund issued to my discover card? thank you in advance for any and all assistance.[protected]@comcast.net
Company Business Name: great vacations now
Country of complaint: United States
Address: Florida
Phone: 866-941-8434
Website: greatvacationsnow.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
Now they are calling me and want an Extension Fee of $89. The lies they told me about this and the NO REFUND deal are just what you would expect from people engaged in this kind of CRIMINAL ACTIVITY that takes advantage of Seniors, Single Moms, anyone with a LOW INCOME. This company is just a Go Between and it is Between The Mark or Pigeon and the Company that Sells Timeshare Condos. The Timeshare People all have Vaction Package Deals so this company Takes advantage of any and all Businesses that offer Travel Packages. The Orlando Scam requires that you meet with the Sales People for the Timeshares. They will immediately cut you off if you don't have the income to Qualify. Your GreatVacationsNow deal just went out the window.
Your Age is another determiner for Qualification. GreatVacationsNow is just an intermediary they won't and they don't take any responsibility for ANYTHING.
We need a CLASS ACTION SUIT we have to band together.
Write email to me genterprise00@gmail.com
Thank you.
Best Regards,
David A. Galliher
i went throuhn the same thing m a single mother nw n its so hard 4me at the time of purchase my partner was with me n nw m bring my 1year old by myself sme here they culdnt take no 4an answer it fill like a fool n riped off i paid 685 n i nid that much cash rite nw n m trying to contact them 4a refund but no success, wat can i do
I received a call from this vacation company and they insisted in purchasing a vacation package which included hotel accommodations in different countries . Costa Rica, Spain and Florida. At first I said that I was not interested, but they insisted and insisted offering better price and I ultimately accepted. I haven't gone om vacation but my major interested was in Florida. I finally decided to go on vacation now and wanted to use the package that I bought last year. I made reservations and when I received the confirmation letter from the hotel and saw all the reviews of this hotel (Calypso Cay Way) all were saying negative things about this hotel of 157 comments I think only two were favorable and I believe is that ask some hotel employees to write something positive. When I called back I ask them for a refund because of all of these bad comments or if did can change this hotel to another one. They also make you take like a 90 hour tour and saying that they will give you 2 theme park tickets . The person that responded to me was rude, unprofessional and a with no manners at all. When they are offering this package they;re the nicest people but when you have a complain they treat like in the worse way . If someone is is going to buy something from this people, please do not let this happen to you. I lost $199.99 . Don't let them convince you. Please go to the hotels website and read all the reviews. They sell you a package that is suppose to be a premium package with good quality hotels and what are they doing is offering cheap hotels so that you have to upgrade to something better and then pay a lot more than the initial package . This is a complete scam do not fall for this. They go also by Preferred Guest Resorts, Summer bay resorts.
I am a single mother and live on a low income. The sales associates fail to tell you that there is an income guideline. When you go to book a room that is when they advise you about the income amount that is required. I can not get my money back. I can not believe this company has not been sued yet. I am gamed for a class action suit for sure. If nothing else, I hope people read this before purchasing. THE COMPANY IS A RIPP OFF ! DO NOT FALL FOR THERE BS
If anyone has time share any someone calls you that they can rent it for $$$$ dont belive anything they say Royal vacations or Tropical Vacations yes I was that stupid to think one would acualy do what they said they would its been more than a yr and nada, havent heard from them only IF I CALL THEM... call me [protected] I will tell you dont do it, , , , if it sounds to good really it is, , , , dont be scammed like I was...
Great Vacations Now is a total scam! This "compay" needs to be accountable for taking advantage of people and thier money. We all need to find a way to report them! I purchase a package in Feb 2001 and have encounter nothing but problems and additional fees with them in redeeming my package/resort stays. Please anyone out there please help in some vaild direction to how to report them and where?
Ok, D. Davis as I stat'd I called the cust' svc # to cancel my reservat'n nd sp'k to Agnes who tried to give the run around, she transferred me to the Quality Ins. dept... I tld them I wanted a refund b'cuz I was not tld that I wld b staying n some ranky dank cheap hotel but rather at the actual summer bay resort and I didn't want to wait 30 days or longer nd not rec' anything or oops whatever whatever nd that I wanted to cancel now so he placed me on hold c'me bck nd sts'd ok Mrs. D... it's cancelled nd it will show up n 7 business day on ur credit card... still upset, called my husband nd t'ld h'm he advsd me to go bck in their site to c if it was infact called nd no not cancelled, called bck spk to a ctr. rep' named Norma who tried to expl'n nd I tld her that I started doing the resorts yrs. ago nd this process of how they do things explified no expansion for change nd in yrs later they wld evolve to still b on this level... Norma sts'd she understood nd appologized for them not informing me that the 99.00 dollars I paid was for a hotel rm w/ 2 beds to sleep 4 ppl however I wld need to upgrade at another fee as she proceed'd to tell me the cost wld now b 90.00 dollars per nite = 270.00 plus 15.00 per nite @45.00 now balancing 315.00 so I said tld her after I discussed this w/my husband I wld call her bck cuz she also said that they wld not b guaranting me that I wld b @ summer bay resort that it wld possibly b at bahama bay one of the other vacation stays whhhat I must have stupid on my forehead y wld I pay u 315.00 1st place thinking still that I wld b attending summer bay resort nd later after I get there I'm tld we wld b @ bahama... what if I decided to buy n2 the timeshares of hopes to b at summer bay never having seen it but only having seen bahama... Oh H... no anyway I led her to believe I needed to spk to my husband nd wld await her calling me on wed. if she's not there it wld b sunday. Meanwhile my time is still added on having this so called pkg. cuz I checked there site and it had not been cancelled... I tld my husband nd lol we laughed but I'm gonna now call my credit card company b'cuz since this was only 4 days ago technically the charge is really still n limbo ... so thank you guys for the heads up ... Just knw that u can drive over to Orlando stop at one of there vacation stay setup nd view the resort nd get a complimentary stay anyway or just get the tickets for the theme park as well even included if ur show to b a little reluctant to participate. Remember, They want u ! I think I will just call my old resort nd let them knw my situation is better nd can keep it ... for some of u who want one u can now get the cheaper now anyway cuz of the economy cuz its like purchasing a short sale prop... or foreclosure prop. do a little research theres always more ways to skin a cat...lol much love to u, peace nd I'm out ...
Hi I, live in Tpa. Fl and purchased this pkg. for what started as 3 pkgs. 149.00/ 298.00/ and 398.00. A rental car through Enterprise, two adult tickets for one of Disney's theme parks. Now, I felt a jolting or tugging in my spirit that something was wrong, but I ignored what I felt cuz my family had been apart of several timeshares b4 actually hav'g one and due to the economy setbacks and our properties ours is sort in limbo! However much of the process was still the same but about 4- 5 times through dealing with them they seemed shoddy . They were suppose to followup 3 mins. with a call back but the call back never happened til the next day when I decided to pay from my debit card. I really had alot of whistles and red flags with this to b honest and now 4 days later... And last night I and my husband called the number cuz he asked me if I had heard anything from them and I told him to check his email and nothing so that's when called the 1800#
and I thought let me look at the resort to see what it looks like and saw this complaint I don't think my husband saw these complaints cuz his apple didn't take him this route online thankfully I did and I'm going to cancel this RIGHT NOW trust that !
I have just been Scammed! Don't buy through them, go directly to a resort. I booked back in Feb 2010 and they told me everything was set. Now following up they didn't put me in the resort, but a cheap A*S hotel and told me they told me I was put there because I was a single young mother with 3 children. After calling the resort myself they were in shock and they told me they have never received a request, but it’s too late as they were book. The company told me today that they tired to transfer me to another place, but can’t because everyone is sold out! I called Bahama Bay & Spa Directly and was able to book with no problems for cheaper price. Today they are telling me they will not give back my money and I even purchased an upgraded package. This deal might be good for someone if you're looking to stay in a cheap hotel, but don't expect a resort. I'm planning on going after them to get back my money and make an official complaint. Let me know if anyone would like to join me as I lost over $300 and for what?!?! (Call me [protected]). Please, please before you book with this company--Do Your Research! It may work out, but most likely NOT. Why would you want to take the chance, personally from now on I’m going to book through a company with good standings and do research before hand. If you have money to throw away, then go ahead and take your chances. It’s a huge gamble as you may lose a lot of money as I have. OMG I just wish I would have read reviews on them prior to today! THIS COMPANY IS A JOKE!
To Shery Young, They should have told u that at any point after u purchased from them that u can not recieve ur money back regardless... Sorry and i thank everyone for their comments because i just purchased one and i wish i had researched it first