Service Plus Home Warranty reviews and complaints
Service contract
I signed up for service plus home warranty platium plan. I had the plan for about 3 months and my fridge starting making noise I called they then had an on the phone tech call me to dianois the problem he could not come to a conclusion so I had to wait again for a tech to come out he came out and said he could not fix the problem so he would get with the...
Read full complaint and 1 commentHome warranty
Service Plus Home Warranty claimed closed twice with out repair or replacing
Policy #: 787002760washer claim that is what is stated in contract you should be replacing not prorating the washer for wear and tear-false advertising just giving me 280 for washer when your contract states other wise this is not fair my claim was put in oct 2022 it is now Jan 2023 and still no washer resolution called me stating they will give me a check for 280 which is ridiculous I expect a better resolution her name was Isabela first she said 200 then she heard my reaction and raised it to 280 per 3 -8 week waiting period for check will equal another waiting period for 2 more months this is not fair and totally unacceptable your policy states you will replace the washer not prorated I need a washer not money to go buy one you are suppose to replace my washer as stated by contactor not give me what you feel like it for it not giving me even half of what I paid for it and I dont understand if this cannot be resolved correctly I do not want to continue this contact for breech of contact I have never had an issue before with any warranty company I plan to cancel this contract asap this is not a warranty company I would like to continue with
we will replace the appliance with an ENERGY STAR qualified product
Clothes Washer COVERED: All components and parts, except:
Country of complaint: United States
Address: service plus home warranty/518 Old Post Rd Ste 7 PMB 315 Edison, NJ 08817-4683 Visit Website (800) 545-0402
Website: serviceplus.com
Desired outcome: replacement clothes washer
Home warranty company
What a joke of a company. I purchase a home in September and the home came with the warranty plan. They refused to pay to have the stove fixed or get it replaced. Only offered me $200.00 for the funds to go toward fixing my stove. I'd like to know where you can purchase a stove for $200.00. They stated the previous owner should have fixed the stove. If I...
Read full complaint and 3 commentsHome warranty service
January 2022, this company soliciting for business, and I agreed to try out service plus, the company take $45.00 out of my account monthly and I had not used them until October 19, 2022. When I call for service for my appliance the company operator stated the service cost was $75.00 and they were going to discount it to $60.00 the tech from Complete...
Read full complaintNot assigning service tech to repair furnace
Submitted service claim on 09/26/22 for repair on furnace. We were told when we purchased the warranty that they had service technicians across the country and getting someone to come out wouldn't be a problem.
Today I discovered my claim has been marked "CLOSED CM NTIA" and that means it's been closed no technician in area. They are pushing for me to find a service tech, get the repair pre-approved, pay the tech in advance and then wait up to 6 weeks to get my money back. This is what I paid a significant amount of money for.
I don't have the money available to have this repair done right now and wait to be reimbursed. That's why I put out the money for the warranty when I had it, so that when I needed a repair it would only cost me a service fee of $45.
I don't feel they are fulfilling their commitment to their customers.
Country of complaint: United States
Website: serviceplus.com
Desired outcome: I'd like for them to either find someone to come out and do the repair or I'd like to get a full refund of what I paid for this seemingly worthless home warranty policy.
Payment not received
Service Plus Home Warranty requested that we perform service at 3 different locations. We followed all the procedures, given them full documentation of the bills, got authorization #s by Service Plus Home Warranty employees, we submitted all Invoices within 2 days of completing all authorized work. Its been 1 year since the work has been completed and no payment. We call every couple of weeks and they say the following:
1 the check is in the mail
2 check got lost in the mail and was going to send another
3 we need updated insurance copy (which was sent and updated)
4 the claim is under investigation
5 we need a drivers license (which was never asked prior)
6 we will call you back
7 Call back next month when checks are getting sent out
8 and lastly the most recent is we have to accept more service calls and perform the work before getting paid for the invoices that was already performed and authorized one year ago. Because with out accepting more service calls, our contract will be on hold and they can't process payments when your business is on hold.
Beware to any contractors or customers! Read that contract before you sign anything! If they treat the contractors this way how will they treat the customers after they already got what they wanted from you!
As for Service Plus Home Warranty if I lived in nj I would be stopping by instead of calling.
Country of complaint: United States
Desired outcome: I would like to get paid for the approved and authorized invoices for the following service work orders:swo# 706478 approved and on 08/25/2021 swo# 695884 approved and invoiced on 11/12/2021 swo# 710316 approved and invoiced on 11/10/2021
Hello
Were you ever paid?
I have the same issue. I’ve been paying the premium for almost two years and my dryer broke in July of 22 and was deemed not repairable. I was told I would receive a check within 8 weeks. It is December now without a check. I have made several calls of inquiry to this company and their explanation is “there seems to be a hold up in our accounting department “. Also, consumers are not allowed to speak to their accounting department. I truly don’t understand why they remain in business. Their practices are unethical and they will not send you any expected warranty checks if you cancel your policy. It seems as though they are hoping policies will be cancelled by consumers before they have to pay anything! STAY AWAY FROM THIS SHADY MESS!
I have a contract with Service Plus Home Warranty. They authorized a payment of $300 on 5/16/22 for a washing machine that was deemed non repairable. I was told it would take 6-8 weeks to receive the check. It is now 15 weeks and I still have not received it. I have repeatedly called them and they keep telling me that the check will be mailed out on the following Friday. I have threatened to cancel my policy but I'm afraid if I do I will never receive my refund. I am located in NJ, does anyone know if I showed up at their office in Edison NJ will anyone who can possibly help me be there?
Payment not received
It was determined our dryer could not be repaired and we were offered a
"buyout of $350.00". That was done and approved on January 20, 2022 and here it is May 18, 2022 and our buyout has yet to be sent to us. They keep telling me it's being processed. I have called several times and have been told my concern is being escalated. After reading Google reviews I find we are not the only ones going through this. Also, they say they are open 24 hours/7 days and they are not.
Country of complaint: United States
Desired outcome: I would like my buyout check sooner than later.
The $200 check is rightfully owed to me and I'd appreciate a response. Thanks
I signed up with this company sometime around July or August of 2021 or maybe even June. Sorry, I can't remember. I had my first claim around Septemberish of 2021. Paid for the technician to do a virtual call to access my dishwasher and paid my monthly premiums on time. My claim was approved in November 2021 and was told a check for $200 will be mailed out...
Read full complaint and 2 comments
If I could give it - stars I would. The service covered on the customer portal clearly states plumbing. After notifying them that I had a plumbing issue in my bathroom they located a plumber after about a week. The courteous plumber saw my problem and then said he was to collect $75.00. I gladly paid him assuming he was going to fix the problem. He came back 15 minutes later and said the company denied the service. He apologized profusely but said his hands were tied and that he was going to reevaluate whether to continue with Service Plus as he felt that it was almost theft. I was unable to get a clear reason why my claim was denied. I'm washing my hands with this company, and June 1st will be my last payment.