Service Plus Home Warranty reviews and complaints
Service contract
I signed up for service plus home warranty platium plan. I had the plan for about 3 months and my fridge starting making noise I called they then had an on the phone tech call me to dianois the problem he could not come to a conclusion so I had to wait again for a tech to come out he came out and said he could not fix the problem so he would get with the...
Read full complaint and 1 commentHome warranty
Service Plus Home Warranty claimed closed twice with out repair or replacing
Policy #: 787002760washer claim that is what is stated in contract you should be replacing not prorating the washer for wear and tear-false advertising just giving me 280 for washer when your contract states other wise this is not fair my claim was put in oct 2022 it is now Jan 2023 and still no washer resolution called me stating they will give me a check for 280 which is ridiculous I expect a better resolution her name was Isabela first she said 200 then she heard my reaction and raised it to 280 per 3 -8 week waiting period for check will equal another waiting period for 2 more months this is not fair and totally unacceptable your policy states you will replace the washer not prorated I need a washer not money to go buy one you are suppose to replace my washer as stated by contactor not give me what you feel like it for it not giving me even half of what I paid for it and I dont understand if this cannot be resolved correctly I do not want to continue this contact for breech of contact I have never had an issue before with any warranty company I plan to cancel this contract asap this is not a warranty company I would like to continue with
we will replace the appliance with an ENERGY STAR qualified product
Clothes Washer COVERED: All components and parts, except:
Country of complaint: United States
Address: service plus home warranty/518 Old Post Rd Ste 7 PMB 315 Edison, NJ 08817-4683 Visit Website (800) 545-0402
Website: serviceplus.com
Desired outcome: replacement clothes washer
Home warranty company
What a joke of a company. I purchase a home in September and the home came with the warranty plan. They refused to pay to have the stove fixed or get it replaced. Only offered me $200.00 for the funds to go toward fixing my stove. I'd like to know where you can purchase a stove for $200.00. They stated the previous owner should have fixed the stove. If I had known that the stove wasn't working, I would have gotten it fix. Does this make sense to you? They never seen the funds for the stove and when I call the company back and they stated that I said, I didn't want the money. Like are you serious? Who would say no to any funds. What I informed them of was how can I purchase a stove with just $200.00, nowhere. This company gets you to purchase their policy and don't follow through with it. The company they sent out stated that they would fix the stove for $750.00. I was like wow. Just a shame that you do a new customer like this. I have been without a stove since purchasing this home due to it not working.
Country of complaint: United States
Desired outcome: Pay for a new stove.
Same thing happened to me. I am now going back and forth with them on repairing my AC unit. Please be extra diligent. I am finding out that what my tech has sent to them and what they are saying to deny my claim are two different things. I am on my 3rd reevaluation of my claim and they are telling me there is no one higher up to speak with other than mediation. Frustrated beyond belief.
I have the same exact problem as Robin V. Tech came to service my Sears stove. I was charged $50.They cannot find parts to fix the stove. They offered $200. They will not replace the stove. This was back in Feb/March. It is now November. I call every week. No positive feedback. In the meantime, I called Sears Service. They have the parts and can fix the stove. So now I have to pay Service and parts costing me almost $200.00. I believe I should get reimbursed the Sears repair ON TOP OF the $200 already promised due to my inconvenience. Also, can not contact any upper management to discuss my issue.
Start filing a complaint with the BBB, Attorney General and Federal Trade Commission. Do BBB and Attorney General in your state and in NJ. Let's take them down and put them out of business.
I have the same problem as a couple of the others. I filed a claim on my dishwasher in February 2023. They sent a tech because I told them I would not do a virtual visit. My phone doesn't have that capability.
He diagnosed it and sent the report to Service Plus; On March 3, They denied the claim and offered me $200. I argued with them and they told me to take it or leave it. On March 6, the refund money was approved. I've called weekly since May 6 asking about my check that should have been in my possesion within 4-6 weeks. I have been given the same answers as above. It is being processed. Since my first call in May, that has been the story. During the last two calls on June 6 and June 23, I was told to please be patient with them that I would get my money. I'm wondering if I will. I have filed a claim with the BBB, who is to send my complaint to them. The email address to directly complain to is non-existent. Disgruntled.
Home warranty service
January 2022, this company soliciting for business, and I agreed to try out service plus, the company take $45.00 out of my account monthly and I had not used them until October 19, 2022. When I call for service for my appliance the company operator stated the service cost was $75.00 and they were going to discount it to $60.00 the tech from Complete...
Read full complaintNot assigning service tech to repair furnace
Submitted service claim on 09/26/22 for repair on furnace. We were told when we purchased the warranty that they had service technicians across the country and getting someone to come out wouldn't be a problem.
Today I discovered my claim has been marked "CLOSED CM NTIA" and that means it's been closed no technician in area. They are pushing for me to find a service tech, get the repair pre-approved, pay the tech in advance and then wait up to 6 weeks to get my money back. This is what I paid a significant amount of money for.
I don't have the money available to have this repair done right now and wait to be reimbursed. That's why I put out the money for the warranty when I had it, so that when I needed a repair it would only cost me a service fee of $45.
I don't feel they are fulfilling their commitment to their customers.
Country of complaint: United States
Website: serviceplus.com
Desired outcome: I'd like for them to either find someone to come out and do the repair or I'd like to get a full refund of what I paid for this seemingly worthless home warranty policy.
Payment not received
Service Plus Home Warranty requested that we perform service at 3 different locations. We followed all the procedures, given them full documentation of the bills, got authorization #s by Service Plus Home Warranty employees, we submitted all Invoices within 2 days of completing all authorized work. Its been 1 year since the work has been completed and no payment. We call every couple of weeks and they say the following:
1 the check is in the mail
2 check got lost in the mail and was going to send another
3 we need updated insurance copy (which was sent and updated)
4 the claim is under investigation
5 we need a drivers license (which was never asked prior)
6 we will call you back
7 Call back next month when checks are getting sent out
8 and lastly the most recent is we have to accept more service calls and perform the work before getting paid for the invoices that was already performed and authorized one year ago. Because with out accepting more service calls, our contract will be on hold and they can't process payments when your business is on hold.
Beware to any contractors or customers! Read that contract before you sign anything! If they treat the contractors this way how will they treat the customers after they already got what they wanted from you!
As for Service Plus Home Warranty if I lived in nj I would be stopping by instead of calling.
Country of complaint: United States
Desired outcome: I would like to get paid for the approved and authorized invoices for the following service work orders:swo# 706478 approved and on 08/25/2021 swo# 695884 approved and invoiced on 11/12/2021 swo# 710316 approved and invoiced on 11/10/2021
Hello
Were you ever paid?
I have the same issue. I’ve been paying the premium for almost two years and my dryer broke in July of 22 and was deemed not repairable. I was told I would receive a check within 8 weeks. It is December now without a check. I have made several calls of inquiry to this company and their explanation is “there seems to be a hold up in our accounting department “. Also, consumers are not allowed to speak to their accounting department. I truly don’t understand why they remain in business. Their practices are unethical and they will not send you any expected warranty checks if you cancel your policy. It seems as though they are hoping policies will be cancelled by consumers before they have to pay anything! STAY AWAY FROM THIS SHADY MESS!
I have a contract with Service Plus Home Warranty. They authorized a payment of $300 on 5/16/22 for a washing machine that was deemed non repairable. I was told it would take 6-8 weeks to receive the check. It is now 15 weeks and I still have not received it. I have repeatedly called them and they keep telling me that the check will be mailed out on the following Friday. I have threatened to cancel my policy but I'm afraid if I do I will never receive my refund. I am located in NJ, does anyone know if I showed up at their office in Edison NJ will anyone who can possibly help me be there?
Payment not received
It was determined our dryer could not be repaired and we were offered a
"buyout of $350.00". That was done and approved on January 20, 2022 and here it is May 18, 2022 and our buyout has yet to be sent to us. They keep telling me it's being processed. I have called several times and have been told my concern is being escalated. After reading Google reviews I find we are not the only ones going through this. Also, they say they are open 24 hours/7 days and they are not.
Country of complaint: United States
Desired outcome: I would like my buyout check sooner than later.
The $200 check is rightfully owed to me and I'd appreciate a response. Thanks
I signed up with this company sometime around July or August of 2021 or maybe even June. Sorry, I can't remember. I had my first claim around Septemberish of 2021. Paid for the technician to do a virtual call to access my dishwasher and paid my monthly premiums on time. My claim was approved in November 2021 and was told a check for $200 will be mailed out to me. I have called several times and was told consistently that my check should be mailed out and it takes up to 8 weeks to process. 2 months! That's ridiculous! All this time with a broken dishwasher and to send me what is owed to me so that I can purchase a new dishwasher! I have names and direct contact numbers as well the dates with whom I've spoken. Unfortunately, I had lost the card I was paying my premium with at the end of January 2022 and forgot to call the company with a new card. However, I was so upset and disappointed with this company that I decided not to give a new card until I had received my check from them. I made a final attempt to collect my check and was then told because I hadn't paid my premium for January 2022, I wouldn't receive my check! This was the manager that had said this to me! His name is Stanley and I spoke with him on 03/28/22. I cannot believe a business like this can do this kind of fraudulent activity and get away with it! I've paid my premiums and service fee and did everything I was to do as a paying customer and they NEVER did their part. Now I'm without a dishwasher and a check to help replace it! I decided to read some reviews and found that I'm not the only one they have done this to! This company should not be in business at all! They are stealing people's hard-earned money! All I'm wanting is what is rightfully owed to me and that is my $200 check. Please help me! Thank you kindly!
Country of complaint: United States
Definitely would never buy this service policy again. Read the coverage carefully, they don't replace broken appliances, but send you a small reimbursement. Roof leak? Only cover shingle repairs (although they may reimburse you a tiny amount of the bill if you get it repaired on your own.) They send technicians who are way overpriced, only cover a percentage of the bill (I replaced my water heater, their local technician wanted $1300, I bought one for $500 and had a plumber install it for $200. They did agree to pay me $500 they would have paid their contracted company, but only when I got angry and complained loudly enough.
In mid May I submitted a claim for my clothes dryer which stopped working. Their technician came and recommended replacement. I was promised a check for $300 by July 14,2023. I have made numerous calls to the company and cannot get a date when this would be resolved.
I am seeking your help.
Thanks
If I could give it - stars I would. The service covered on the customer portal clearly states plumbing. After notifying them that I had a plumbing issue in my bathroom they located a plumber after about a week. The courteous plumber saw my problem and then said he was to collect $75.00. I gladly paid him assuming he was going to fix the problem. He came back 15 minutes later and said the company denied the service. He apologized profusely but said his hands were tied and that he was going to reevaluate whether to continue with Service Plus as he felt that it was almost theft. I was unable to get a clear reason why my claim was denied. I'm washing my hands with this company, and June 1st will be my last payment.