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Service Plus Home Warranty requested that we perform service at 3 different locations. We followed all the procedures, given them full documentation of the bills, got authorization #s by Service Plus Home Warranty employees, we submitted all Invoices within 2 days of completing all authorized work. Its been 1 year since the work has been completed and no payment. We call every couple of weeks and they say the following:
1 the check is in the mail
2 check got lost in the mail and was going to send another
3 we need updated insurance copy (which was sent and updated)
4 the claim is under investigation
5 we need a drivers license (which was never asked prior)
6 we will call you back
7 Call back next month when checks are getting sent out
8 and lastly the most recent is we have to accept more service calls and perform the work before getting paid for the invoices that was already performed and authorized one year ago. Because with out accepting more service calls, our contract will be on hold and they can't process payments when your business is on hold.
Beware to any contractors or customers! Read that contract before you sign anything! If they treat the contractors this way how will they treat the customers after they already got what they wanted from you!
As for Service Plus Home Warranty if I lived in nj I would be stopping by instead of calling.
Desired outcome: I would like to get paid for the approved and authorized invoices for the following service work orders:swo# 706478 approved and on 08/25/2021 swo# 695884 approved and invoiced on 11/12/2021 swo# 710316 approved and invoiced on 11/10/2021
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Hello
Were you ever paid?
I have the same issue. I’ve been paying the premium for almost two years and my dryer broke in July of 22 and was deemed not repairable. I was told I would receive a check within 8 weeks. It is December now without a check. I have made several calls of inquiry to this company and their explanation is “there seems to be a hold up in our accounting department “. Also, consumers are not allowed to speak to their accounting department. I truly don’t understand why they remain in business. Their practices are unethical and they will not send you any expected warranty checks if you cancel your policy. It seems as though they are hoping policies will be cancelled by consumers before they have to pay anything! STAY AWAY FROM THIS SHADY MESS!
I have a contract with Service Plus Home Warranty. They authorized a payment of $300 on 5/16/22 for a washing machine that was deemed non repairable. I was told it would take 6-8 weeks to receive the check. It is now 15 weeks and I still have not received it. I have repeatedly called them and they keep telling me that the check will be mailed out on the following Friday. I have threatened to cancel my policy but I'm afraid if I do I will never receive my refund. I am located in NJ, does anyone know if I showed up at their office in Edison NJ will anyone who can possibly help me be there?