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What a joke of a company. I purchase a home in September and the home came with the warranty plan. They refused to pay to have the stove fixed or get it replaced. Only offered me $200.00 for the funds to go toward fixing my stove. I'd like to know where you can purchase a stove for $200.00. They stated the previous owner should have fixed the stove. If I had known that the stove wasn't working, I would have gotten it fix. Does this make sense to you? They never seen the funds for the stove and when I call the company back and they stated that I said, I didn't want the money. Like are you serious? Who would say no to any funds. What I informed them of was how can I purchase a stove with just $200.00, nowhere. This company gets you to purchase their policy and don't follow through with it. The company they sent out stated that they would fix the stove for $750.00. I was like wow. Just a shame that you do a new customer like this. I have been without a stove since purchasing this home due to it not working.
Desired outcome: Pay for a new stove.
Same thing happened to me. I am now going back and forth with them on repairing my AC unit. Please be extra diligent. I am finding out that what my tech has sent to them and what they are saying to deny my claim are two different things. I am on my 3rd reevaluation of my claim and they are telling me there is no one higher up to speak with other than mediation. Frustrated beyond belief.
I have the same exact problem as Robin V. Tech came to service my Sears stove. I was charged $50.They cannot find parts to fix the stove. They offered $200. They will not replace the stove. This was back in Feb/March. It is now November. I call every week. No positive feedback. In the meantime, I called Sears Service. They have the parts and can fix the stove. So now I have to pay Service and parts costing me almost $200.00. I believe I should get reimbursed the Sears repair ON TOP OF the $200 already promised due to my inconvenience. Also, can not contact any upper management to discuss my issue.
Start filing a complaint with the BBB, Attorney General and Federal Trade Commission. Do BBB and Attorney General in your state and in NJ. Let's take them down and put them out of business.
I have the same problem as a couple of the others. I filed a claim on my dishwasher in February 2023. They sent a tech because I told them I would not do a virtual visit. My phone doesn't have that capability.
He diagnosed it and sent the report to Service Plus; On March 3, They denied the claim and offered me $200. I argued with them and they told me to take it or leave it. On March 6, the refund money was approved. I've called weekly since May 6 asking about my check that should have been in my possesion within 4-6 weeks. I have been given the same answers as above. It is being processed. Since my first call in May, that has been the story. During the last two calls on June 6 and June 23, I was told to please be patient with them that I would get my money. I'm wondering if I will. I have filed a claim with the BBB, who is to send my complaint to them. The email address to directly complain to is non-existent. Disgruntled.