I ordered a set of Seaquest DSV dvds in August. When I finally received them (five weeks and not two after I placed the order) I found that 1) eight episodes were missing; 2) one episode was incomplete; 3) disc 12 was defective in that it froze during the last episode on the disc. I was promised in e-mails dated 9/20/06, 1/18/07, 1/30/07 that within 15 days I would be mailed a replacement set. Needless to say, I have never received the replacement DVDs. On 2/23/07then indicated that I wanted a refund of the purchase price. To date, I have not received any confirmation that they have been in touch with the credit card company. Fortunately, I had notified the card issuer of the problem, and they are listing the transaction as in dispute, but I don't know how long they will do that.
RareDVDs makes a lost of glowing claims on its website about quality and customer service, all of which are bogus.
On 11/22/06 I ordered, as a Christmas present, one set of Voltron DVD. On 11/27/06 my card was charged $124.99 for the set. As of today, 2/3/07, I still have not received the DVDs.
I have sent several email with no response. I tried to contact the company that processed by card and couldn't get ahold of them.
I even tried to contact the Better Business Bureau, but since I don't have an address for the company, they were unable to help.
Hi. So glad the sharing of opinions online can help people avoid bad experiences with criminals like RareDVDs.tv. My story is very similar to the ones below - I was seduced by the chance to purchase the complete region-free DVD set of the television show Ally McBeal. This great show seems fated never to be released in the US due to the prohibitive cost to the company of keeping the original music tracks embedded in the episodes. For some reason, this does not present an obstacle to releasing the DVDs in other countries all over the world. An entire little shady industry has sprung up to put Ally McBeal DVDs into American hands. Unfortunately, many sellers are also scammers. My recommendation to you is not to be tempted to go through dicey-looking websites like RareDVDs.tv and others, but instead to purchase through Amazon.com or Amazon.com UK, which provide a layer of protection from these scammers - even Ebay cannot do this--and to help ensure that you actually receive a quality product. But first I had to go through a 3-week trial with these jerks because their price was lower. Here's what happened. I placed my order on 12/28/07. Order did not post to credit card until 1/04/07. Started emailing the company on 1/15/07. I did get responses, but they just kept thanking me for my patience. When they claimed that my order had shipped, I demanded a tracking number. I was asked to wait for 2 more days for a tracking number. I said "If you shipped it, why do I have to wait for a tracking number???" They gave me a tracking number for a package received by CanadaPost in Quebec. When I tracked the package, the website simply told me that it had been received, but was unable to confirm that the package ID number was actually a package from RareDVDs addressed to me. Bottom line, I called my credit card company and YOU CAN GET YOUR MONEY BACK IF YOU CAN DEMONSTRATE THAT RARE.DVDs HAS MISSED ALL OF THE DEADLINES FOR PROCESSING ORDERS THAT THEY ADVERTISE ON THEIR WEBSITE. A company called "IP-Supreme Sales" that is based in the Bahamas is responsible for charging your credit card. This company seems to exist only to defend RareDVDs.tv and other companies which sell on-line memberships to porn sites against customer complaints. It is their full-time job to prevent you from getting your money back. YOUR CREDIT CARD COMPANY JUST TAKES THE MONEY RIGHT BACK FROM THESE CRIMINALS, in just a few keystrokes and a 5-minute telephone call. Don't let RareDvds.tv get away with a $150 or more of your money. Just call your credit card company. Those DVDs are never going to arrive. If they do, and they are damaged or of terrible quality, RareDVDs/IP Supreme Sales requires you to process the return within 5 days of receiving the goods or they won't refund your money. As all of these Epinion posts demonstrate, getting a hold of ANY representative of those companies is either extremely difficult or impossible. Don't be parted from your money! Have the satisfaction of thwarting these jerks. In the course of one day (1/25/07), RareDVDs.tv has morphed into a new site, called EmpiricalFilm.tv and jacked up their prices by $70 per DVD set! Beware - they are still the same lame-o crooks as they were yesterday.
I ordered the series of Mama's Family from raredvds.tv around Dec28th. Immediately my debit card was charged for the order and I was sent two separate email stating that the order would be sent in 10-14 days. That I would also receive and email upon shipping of the order. Jan.19 I still have not received the dvds and I am reading all kinds recent complaints about this company on the internet. I have emailed them 4 times today and am not getting a response. Don't know if we'll ever receive the dvds that we payed 97 dollars for.