I have been trying to return an item since the first of December and still have not gotten the shipping label. Thier policy is that you must contact them to get a return label by email. I was sent 1 email and asked why I was returning the item. I replied and never heard from them again. I would suggest never purchasing any items from this company.
In March 2009 I ordered 6 CDs through Tower.com - a company I had never had a problem ordering and receiving orders from prior to this. I received 5 of the CDs I ordered but the 6th CD never arrived. I inquired online as to when I would expect to receive the missing CD and did receive a reply that they were having difficulty obtaining a copy for me even though they continued to advertise the CD for sale online. They did offer to issue a refund at that time however since I wanted the CD, had already paid for the CD I asked them if they could continue to try and send me one...they agreed that they would attempt to do so. Now it is November and no word from Tower even though I've sent them several emails asking as to the status of the missing and paid for CD...they just flat out ignore my emails. I guess I'm going to the Better Business Bureau since I'm getting nowhere with Tower and judging from other complaints I'm seeing about Tower, this is about par for the course with them now. Too bad because they were a good company.
Too scary!! My complaint is EXACTLY like moua posted 7-22-09. In the past I had no problems with Tower.com. I was a faithful customer with Tower Records for years. When the stores closed, I continued to buy on th Internet. I got frustrated with the .com sute when I was asked to re-register and update all of my information. I felt the site was more difficult to navigate and search so I had stopped shopping there in 09/08. Little did I know ownership had changed.
On Oct. 2, 2017, I revisited the site and tried to place an order. Like moua, the order went through without confirmation; my bank card was charged twice!!; my attempts to cancel the order before shipping were fruitless; my e-mails pleading for the company to cancel the order replied "thank you for your order"; 1 e-mail came back 3 days later saying order was shipped but you can e-mail for a refund authorization; subsequent pleads for said slip e-mails were unanswered; and on top of that the reason why I wanted to cancel in the 1st place is that I was charged $17 shipping on a 70 order of CDs- the web site clearly stated free standard shipping on orders over $25!!. I was also distressed that I could not view my order before hitting the final button. I never received confirmation of the order. My e-mails for this return slip have gone unanswered. I referred this matter to my bank with corresponding documentation (e-mails and copies of this web site). If Tower.com does not refund my money in 30 days, the bank will issue a chargeback and I will get my money. BUYER BEWARE!!
This is the first time I was ever on their site and wanted to order a book. While filling out the personal information, continuing to providing my credit information and submitting the order, there was a message that said I did not provide the correct address. My address was entered correctly but I thought I'd try it again but I received the same error.
Then I gave up because this system was inaccurate and frustrating and decided to check my bank account, which I WAS CHARGED TWICE! I did not receive any confirmation numbers or alert saying you have received my order. I am not satisfied at all with their site and would prefer to not be charged twice for something I didn't order. I am not satisfied with their site's service and customer service. Notice, if you try calling their customer service line "As of July 9, 2009 (or whatever) they no longer take phone calls" and you should go to their website's customer service. You're definitely running in circles. Emailing them at any or their "customer service" emails are pointless too.
THIS SITE IS A SCAM! TOWER.COM SHOULD BE REMOVED FROM THE WEB!
For three months now Tower.com has resisted mailing me my ordered movies. After numerous emails, mostly unanswered, some saying they have re-sent order...still nothing. Second plan was to telephone, out of luck there, as their system unexplicably automatically gives you the run-around, ending with that old standby "Mailbox is full".
Google needs to disassociate themselves from this company!
I preordered a music cd from tower.com which was scheduled for release on 07-15-08 at $10.99. Tower automatically charges your debit/credit card, not when your order actually ships. While checking to see if it had shipped several days ago (which it hadn't) I found the EXACT same cd, the very same cd in every respect - matching upc and all, already in stock on tower for about two dollars more, while my order still hadn't shipped. Very strange. Then, on the release date for the cd, the item I preordered in good faith is listed as "not available for sale on tower.com", while, of course, they were happily selling the cd elsewhere on the site and still in stock. I phoned tower and although the operator understood my situation, he would not send the cd. Again people, this is exactly the item I preordered and paid for in advance. The phone rep canceled my order and said I could order it again, but at the higher price. And I can expect to wait 5-7 days before my debit card is refunded. I couldn't order the cd again due to lack of funds, and wouldn't have anyway. Not from them.
To recap: I preordered a cd, an item I paid for in advance, and they refused to send it to me. Does this make any sense? A cd is such a small thing to worry about, granted. But the very fact that my item is in their hands and they're inexplicably not mailing it to me is at best incompetent disrespect, at worst ###ic and utterly appalling business. I've been a customer for about a decade and spent over $500 from tower just this year.
I have been ordered the order # 2190507 to Tower.com (a Money Order Purchasing) on 30/Sep/07, (my money order...
Don't give Tower.com any of your business. They are not honoring any of their gift cards. Anyone who purchased gift cards is out the money. This company should not be allowed to be in business.