Qexpress reviews and complaints
delivery
I have ordered items on 24/11/2017 and the delivery date was supposed to be 2/12/2017 and since then i keep on calling more than 11 times and I only hear lies from the customer service team, the item is not delivered and the courier doesn't have a specific day for delivery despite the promises I receive from the customer service agents and the Manager who...
Read full complaintshipment not delivered
I have yet experienced the worse service delivery again with your delivery people. I have ordered a shipment 15 days back, after calling them several times and being promised this package will be delivered but i havent received it after calling them daily. I have to say this is the worst ever service delivery I have received in my life to be LIED to strait...
Read full complaintDelivery/pick up services
The call center have no coordination with operations. Coming from the sellers' side, it is a great loss for us whenever are products are not being delivered to customers on time. Our orders have are supposed to be picked up 2 days back, called the call center the next day and was informed it will be picked before 5pm the same day but when I called to follow up with the pick up they just said it will be picked up the next day which is delaying the delivery for more than a week. As a result, the customers return their orders. This happened a lot of times already.
Country of complaint: United Arab Emirates
Address: TECOM Dubai
ZIP: 9715
Website: q-express.com
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