NONO reviews and complaints
Charged after cancellation, won't refund
I ordered the "nono" on May 13, 2013 and cancelled it shortly thereafter when I realized that the nono cannot be used on bikini areas. Anyways, I email them right away and I get a confirmation the next day that my order has been cancelled... but 122$ was withdrawn from my account. I called their customer service and they told me it wasn't true they only...
Read full complaint and 2 commentsDifficulty getting a refund
We purchased a NONO after seeing it advertised on TV in Dec 2011. After my wife tried it once we phoned asking for information as to obtaining a refund. I was told I could send it back but would have to pay shipping if it was returned before 45 days but after that time they would pay for refund. I phoned again Feb 29 2012 and given a "return number" with assurance that the necessary shipping label would arrive within ten days. Now after four phone calls and 26 days no label has arrived A farther $100 had been added to my Visa. This I objected to and it was removed. Any advice ?
Company Business Name: NONO
Country of complaint: Canada
The complaint has been investigated and resolved to the customer’s satisfaction.
refund hassle
I purchased a NoNo hair removal system in Nov, 2011. I used it several times, found it didn't work well at all, I received burns on my face, and not worth 320..C$ I waited six weeks to try to return it, as I wanted them to pay the postage and handling. I called their toll-free no. 16 Jan. 2012, and was told within 14 business days I would received a return postage pkg. Today is 04 Feb. 2012 and I have not received anything from them. I called yesterday and was told SOMEOME PUSHED THE WRONG BUTTON on their computer, and a return postage wasn't selected. Supposedly, the RIGHT buttons were pushed yesterday, and I should receive a pkg. within 2 to 3 weeks. This return pkg. is sent from Toronto area, which is 2 hours away by road. I will not deal with them again, but am fully prepared to take them to small claims court. NoNo has had my 320 bucks since Nov. 2011, and if I go to court, I will claim interest on that amount. Not a happy camper here in Canada.
Country of complaint: Canada
Address: London, Ontario
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi no!no! customer!
Your issue has been brought to our attention and we are so sorry your experience with no!no! has been less than satisfactory. We would like the opportunity to change that!
Customer service is our top priority, so please send us an email to NoNoCares@trynono.com explaining your situation. Make sure to include your first and last name or order number and a number where we can reach you so that we can access your account. Also, please put “Complaints Board no!no! Customer” in the subject line.
Our first goal is happy customers so we look forward to hearing from you and working with you to make this happen!
Thank you.
The no!no! team
Hi no!no! customer!
Your issue has been brought to our attention and we are so sorry your experience with no!no! has been less than satisfactory. We would like the opportunity to change that!
Customer service is our top priority, so please send us an email to NoNoCares@trynono.com explaining your situation. Make sure to include your first and last name or order number and a number where we can reach you so that we can access your account. Also, please put “Complaints Board no!no! Customer” in the subject line.
Our first goal is happy customers so we look forward to hearing from you and working with you to make this happen!
Thank you.
The no!no! team