New World Video Direct reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about New World Video Direct
Welcome to our customer reviews and complaints page for New World Video Direct. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with New World Video Direct.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used New World Video Direct's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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5 year extended warranty
Daughter & son-in-law ordered a refurbished TV from NWVDIRECT.COM; it was given to me as a birthday gift. Inside packaging was flyer to purchase a 5 year extended warranty. I used my VISA credit card over the phone and purchased the 5 year extended warranty. New World Video sent me an acknowledgement of my payment of $280 to them for the 5 year extended warranty. The TV worked fine until a month ago when I phoned NWVdirect.com and told them I had an extended warranty; they advised me that they do not sell extended warranties and to google Repair Tech for their phone number. Repair Tech is a scam and no longer in business. My payment was sent to NWVdirect not to Repair Tech. I believe NWV direct should return my $280.
The complaint has been investigated and resolved to the customer’s satisfaction.
Online Sales Scam
My order with this online company revealed at least part (or all) of their "business" involves sales scams, in which the web site offers "teaser" good pricing on original equipment supplier and model number products; HOWEVER, they have NO INTENTION of ever shipping you the quality OEM part/product. Once you place the order, the scam starts. They use your contact information to call you up and tell you "Oh, that part/product is 'back-ordered' 'so it will take SEVERAL MONTHS to ship it to you." (They are LYING) Then comes the scam pitch: "However, the original supplier of this part has just changed to a new manufacturer called and we are offering you the 'newer' part/product from that company to you for the SAME PRICE." (what a RIP-OFF!)
"So would you accept the part made by that better supplier?"
CONCLUSION: this company milks your contact information out of you by offering TEASER pricing on products/parts you want but they will NEVER sell to you. They they try to sell you CRAP knock-off parts of much lower quality for a high price.
RECOMMENDATION: do what I did, tell these clowns you are not interested in their high-cost knock-off RIP-OFF low quality products/parts, then report your credit card as stolen so your card gets re-issued with a new number (different than the card New World Video Direct has). I'm not suggesting New World Video Direct has stolen your credit card or will use your credit card fraudulently. I'm only suggesting you play it safe by closing out the credit card number you gave to New World Video Direct.
Bait and Switch
On October 5, 2010 I purchased a Canon CA-920 power cord for my video camera from this company for $89.00. With shipping and handling the total came to $100.50. Later that day I received a phone call from someone at New World Video Direct stating that this product had been recalled and was no longer available for purchase (although it remains on your...
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