Lux Vacation Resorts reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Lux Vacation Resorts
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On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Lux Vacation Resorts's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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A Lux Resorts Membership purchased for $9790.00 on 11/17/2021
11/17/2021 approx 3 pm. purchased membership for $9790.00. Because of Covid everything we tried to book we could not. An now I am a 77 year old 100% disabled veteran and my wife is 73 years old recuperating from kinee surgery with little success. We have no children or anyone who wants this membership. Would like to get back asmuch as we can of this membership.
We understand that LUX could not control issues of Covid but they could not and did not provide the services that they agreed to.
Thank you
Claimed loss: $9790.00
Desired outcome: Please refund as much as possible of $9790.00
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Membership
I was given 5 weeks of free stays when I signed up and 5 after that for each year I renewed each years and tried to get my free weeks but since they transferred to smartergetaways.com they have said those have disappeared. This is theft because I have document and witnesses that they gave it to me. I tried to cancel the membership renewal but said I COULD NOT. They even offered me 5 free weeks to knew what a scam. I will file a small claim against them this month.
during the sales pitched they said they guaranteed the lowest price. This is not true. Usually a few dollars difference. Again they would not let me book any free stays
Claimed loss: 2999.000
Desired outcome: Refund all monies or give me my 5 free weeks per year
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Incentive not received.
My spouse and I attended a seminar held by Lux Vacation Resorts on June 22, 2022 at the Marriott in Providence, RI. As an incentive for attending the seminar we were supposed to receive two round trip airline tickets, 3 days and 2 nights hotel, and a car rental. To date we have not received our incentive. The only contact information we have is Kristina...
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