Legal Exec reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Legal Exec
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Remittance of R 180.00 due to unauthorised debits
Legal Exec debited my account twice without any right to do so, for R 244.00 and R 130.00 respectively each time. The first time I managed to approach the Bank timeously and the debit was reversed. The second time fortunately there was no funds in my account, however, i incurred R180.00 bank charges due to that transaction. I then requested the Bank to assist me in terms of identifying the person who is debiting my account, and it turned out to be Legal Exec Company. I phoned the company several times talking to a lady by the name of Maria Maluleke with regards to remittance of Bank charges. The issue is now two months old and the company does not seem to be willing to remit that amount, except being lied to every time i call by Maria Maluleke who works for the company.
This company is debiting my acc and I don't eve have any link to them, 3 x debit in 2 months. I queried with them and I was that was a mistake as I they don't even have my details on their systems. I managed to reverse the first 2 debit but the third one bounced and my Bank bank charged me R120 for the unpaid debit. Now I have been trying to get that R120 payment back I phoned them about 20 time . The owner Ronnel Naidoo said they will pay the amount as the mistake was theirs, 20 days later I can not get hold of him and consultant cannot give straight answers...How can I resolve this issue. How can we stop these unauthorised debit and what are the banks doing to protect us from fraudelent like this one?
My name is Lucky, my problem is Legal exec deducted R244 from my acc in March and I reversed it, call them to make sure that does not happen again. Lady by the name Maria Maluleke assured me that it was a mistake I am not thier customer. In April same deduction and again I reversed it, they came back on the 9th of May for deduction again, sadly there was no funds available and it bounced back then I had to bare a cost of R120 unpaid debit. I call Legal Exec to pay this amount and Ronnel Naidoo the owner will pay but 20 days later I cannot get hold of him. The call centre lady is running...no one to assist me. How can you make a same mistake 3 times.
The complaint has been investigated and resolved to the customer’s satisfaction.
In May (2013) I noticed that there were money deducted from my account by legal exec which was about 10 times as much as I originally agreed upon. I phoned them to try and understand why the money was deducted and asked them to please ensure that the money gets transferred back into my account and at the same time to cancel my policy with them as I had...Read full review of Legal Exec and 13 comments