Legal Exec — Unauthorised deduction of funds
In May (2013) I noticed that there were money deducted from my account by legal exec which was about 10 times as much as I originally agreed upon. I phoned them to try and understand why the money was deducted and asked them to please ensure that the money gets transferred back into my account and at the same time to cancel my policy with them as I had previous issues with them as well. The following month there were again money deducted and again I phoned them at which time I was told that I had to give them written notice of my cancelation. I immediately send a mail requesting the money to be paid back into my account and to cancel my policy with them. After 2 days of no response, I send another email asking them to please respond to my request.
I then received a response advising me that the matter has been send to the "QA department" as well as the manager. 18 days later I again send a mail asking if any progress have been made and again nothing from them. 5 days later another mail informing them that I still have not had any response and that I will be publishing a complaint on Hello Peter...
I then received a mail informing that the manager "Mr. Naidoo" will phone me in the morning... guess what, no call!!
Went to Hello Peter and to be honest, I was not really surprised to see that I'm not the only one struggling to get a refund on funds that was wrongfully deducted from my account by this "legal" entity.
I’m confident that this company will sooner or later get what they deserve.