JohnLewis
reviews and complaints

As I delve into the reviews of John Lewis Inc, I find a mix of sentiments from customers. Some praise the competitive prices and brilliant delivery service, while others express frustration with issues like delayed refunds, damaged goods, and unresponsive customer service. It seems like the experience can vary greatly depending on the specific situation. If you're considering shopping at John Lewis, it might be wise to weigh the pros and cons highlighted by different customers before making your decision.

Traumatised as a result of dealing with John Lewis customer service. Computer was in guarantee and broke down. Language used was inappropriate not in keeping with discriminatory laws. Said all we can do is deal with it internally despite conversation record. No apology. Told me I would be lucky to

Get the equivalent back. Eventually offered me £200.00 less than suggested equivalent. Told me I was lucky. This is the most awful treatment I have received from customer advisors as well as customer service managers. Two month later I can take the broken computer unfixed. Or accept the offer. Shocking

I recently purchased a washing machine from John Lewis, and I have to say that I am not pleased with the product. Despite being a Hotpoint brand, the machine vibrates and moves about during use, which is really frustrating. I had to call out a Hotpoint engineer to have a look at it, and even before he saw it, he said that he knew what the problem was.

Apparently, the company has made the drums of the machine bigger to cram in more clothes, but this causes them to become unbalanced during use. John Lewis said that it was my fault, but I am not satisfied with this answer. I felt that they did not take my concerns seriously, and they seemed to be more interested in blaming me than in fixing the issue.

In the end, I had no choice but to take legal action against the company. I have filed court papers against them, and I hope that they will take notice of my concerns. It's really disappointing to see that a company that prides itself on customer service can be so dismissive of their customers.

Overall, I would not recommend John Lewis to anyone looking for a reliable washing machine. The poor service that I experienced seems to be the norm, which is a real shame. I had high hopes for this company, but I was let down by their lack of concern for their customers.

I had a problem with a recent purchase from JohnLewis and decided to file a complaint. The procedure for complaints is in place, but unfortunately, they didn't follow it in my case. After giving my complaint reference, I was told that I would receive a response within 2 to 4 hours. However, I never received one. I decided to call again, but this time I was told that my complaint was escalated and that I would receive a response within 24 to 48 hours. Once again, I received no response.

Frustrated, I called again, and this time I was directed to a call centre in Manila. The customer service manager offered me an upgrade, but before the upgrade could be approved, it needed to be checked by the "back end team." I waited for their call, but it never came.

I decided to complain to the management team, hoping to get a better response. Unfortunately, even they did not respond positively. I was passed on to Faith Friery, the case manager and director of the executive office, who refused to contact her own call centre and speak to the manager there. Instead, she seemed to dismiss my complaint, saying that it was just unfortunate I didn't receive the item I wanted.

This situation is unacceptable, and it's no wonder that JohnLewis has had to close some of its physical stores. The quality of their customer service has gone downhill, and their unwillingness to address complaints is disappointing. Despite all of this, I hope that JohnLewis can improve its customer service and regain the trust of its customers.

I recently had a less than pleasant experience with JohnLewis.com. I purchased a laptop from them and unfortunately, within 48 hours of receiving it, I discovered that it was faulty. Naturally, I contacted customer service to get a refund or exchange. However, I was told that they couldn't accept a return because I had opened the product.

As someone who has been a loyal customer of JohnLewis.com for nearly a decade, I was extremely disappointed with the poor customer care I received. I couldn't believe that they were unwilling to work with me and provide a refund or exchange for a faulty product. This was my first negative experience with a product from their store.

I thought that perhaps, according to the UK law of Distance Selling Regulations, that I would be able to get a refund within 14 days but apparently, JLP has their own set of rules. It's frustrating to know that I was unable to exercise my consumer rights.

The experience of dealing with this faulty laptop has been an absolute nightmare. It has caused me a considerable amount of mental stress. After this experience, I've seriously begun to question whether I'll continue to purchase products from JohnLewis.com. If they can't provide me with adequate customer service in the face of a faulty product, then perhaps I should explore other options. Going forward, I hope to be more careful when choosing the source of my future purchases. Maybe I should have gone with Amazon or Apple directly, as their customer service is top-notch.

JohnLewis.com used to be a really great place to shop with top-notch customer service and incredible customer loyalty. We couldn't even mind spending a bit more money on their products since they made us feel extra special and valuable. But these days, things seem to have gone downhill pretty quickly.

Recently, we had a TV delivered to our home, which unfortunately turned out to be damaged. The box was just fine when it arrived, so we decided to accept it. But getting in touch with their customer service department was an absolute nightmare. After waiting for a whopping 25 minutes, we finally got through, only to be disconnected suddenly. We had to wait for another considerable amount of time as we were passed between different departments, which was incredibly frustrating. Honestly, JohnLewis.com has turned into a shocking company, and we are not planning on buying any of their products again.

It's a pity because we used to love this website, but their poor customer service has certainly made us rethink our support. We're actually now willing to go out of our way to find alternative suppliers, even if it costs us more money or is more difficult to locate the particular product we want.

We urge John Lewis to wake up and see how they've lost many loyal customers by neglecting their original standards. Unlike before, the company has now lost the plot.

I went to JohnLewis recently to get myself a new induction stove and some pots and pans. However, I was disappointed to find out that there was not much staff in both the areas. There was only one young chap in the pots and pans department who was about 18 years old. Unfortunately, he did not have much knowledge about the products. So, I went to check the hobs department, which was quite crowded. There was only one sales assistant present, and he was busy serving a couple. I waited for almost 10 minutes, hoping to get some help, but it was of no use.

Feeling frustrated, I decided to check out the furniture department, but it looked unkempt and uncared for. After this, I went back to the hobs department, but it was still busy, and the same sales assistant was still serving the same couple. I was fed up and decided to have a cup of tea. But to my surprise, the staff member at the entrance stopped me from entering because I hadn't booked a table. It was only 2:15 pm, and I could see there were plenty of available tables. I mean, who books a table for a cup of tea in advance?

I feel that John Lewis is not the same as it was before. They used to provide excellent customer service, but now it seems like they do not care about their customers. If they keep treating customers like this, they will lose them in no time. They need to start hiring more staff and train them well so that they can provide excellent customer service. They also need to take care of their store and keep it neat and tidy. Otherwise, they will be closed down soon.

John Lewis is a large department store that I recently purchased a mirror from. Unfortunately, when it arrived it was broken and caused minor cuts to my hands whilst I was trying to unbox it. I immediately contacted customer service to address the serious safety issues with the product. Despite strongly emphasizing the danger and my living alone in a small flat, it took around three weeks for the damaged mirror to be collected.

I specifically requested a collection from my flat, but no one ever came to pick it up. It caused me so much stress and anxiety as it was blocking my entrance and toilet doors, causing me to fall over several times. It was especially difficult during Christmas and New Year, with the large item taking up space and blocking a necessary exit from my flat.

The complaint case manager was very incompetent and didn't take any care with my situation. He only called me when it suited him, and after a month of his poor handling, I requested a new case manager. However, I was informed that only he would be dealing with my case, and I felt completely powerless and neglected. I emailed the CEO, Pippa Wicks, to express my concerns, but received a generic response from a staff member in the same team. Despite sending damaged mirror photos, they were not able to receive them due to format restrictions.

As a result, I have sought assistance from Citizen Advice Services to help with my case. It has been a very frustrating and stressful experience, and I hope that the company takes customer safety more seriously in the future.

I gotta be honest, my experience with JohnLewis.com has been really rough. I bought a brand new freezer that turned out to be super noisy and the door alarm didn't even work. So, I reached out to their customer service right away and they told me to wait 48 hours and see if anything changed. Nothing did, obviously, so I called them back. But guess what? I couldn't even get through on the phone, so I had to text them instead and wait for a call back. And when they finally did call back, it was at the absolute worst possible time.

After explaining my problem in a long text exchange, John Lewis advised me to contact the manufacturer to see if there was an actual fault. So, I did that, and guess what again? I had to wait for almost an hour on hold just to speak to someone. And when I finally did get through, the manufacturer said they'd need to book an engineer, which might come with an extra charge. I explained all of this to John Lewis, and they basically just said I was on my own and to go back to the manufacturer to book it myself.

At this point, I'm completely frustrated. My freezer is less than a month old, it's been faulty since day one, and John Lewis has done absolutely nothing to help. To top it all off, their website says that faulty products will be replaced within 30 days, but they're trying to tell me it'll be a repair. Uh, excuse me? The freezer has been broken since the day it was delivered!

I made a mistake by choosing JohnLewis.com over other sellers who sold the same product but for cheaper. I thought they had better customer service, but I was wrong. My advice is to save your money and go somewhere else. The customer service here is beyond useless.

I have recently had a terrible experience with JohnLewis that I feel obligated to share with others. I placed an order with them towards the end of November, but when the package arrived, one of the items I had ordered was missing. After contacting JohnLewis and speaking with representatives via email, phone, and online chat, I was informed that the matter needed to be investigated. I was willing to be patient and allow the process to play out, but it has now been several weeks, and I have yet to receive any update or resolution to my missing item.

This lack of communication and apparent disregard for customer satisfaction is truly shocking. I have reached out to JohnLewis multiple times over the past month, only to be met with the same response of "still being investigated". It's as if they have no accountability for their mistakes and no concern for the inconvenience and frustration that their customers are experiencing.

Despite my attempts to resolve the matter with JohnLewis directly, they have been unresponsive and unhelpful. As a result, I have had to take the issue to Paypal and even the police to get any attention from them. It's a shame that a company with such a well-known and respected name has let their customer service deteriorate to the point where customers are forced to take legal action just to get their problems addressed.

In conclusion, I highly recommend that you steer clear of JohnLewis. They clearly do not value their customers or their satisfaction, and their lack of accountability is both unacceptable and disappointing.

Avoid buying anything from John Lewis at all costs! My experience with them has been an absolute nightmare and I wouldn't wish it on anyone.

I purchased a washing machine from John Lewis, thinking that I could trust this major retailer to look after their customers. Unfortunately, this was not the case. The washing machine was installed by a professional plumber and initially appeared fine. However, every time I used it, the drum would bang loudly at various points during the cycle. It was clear that the machine was faulty and should not have been sold to me in this condition.

When I contacted John Lewis to return the product, their customer service team was incredibly rude, obnoxious, and disinterested in helping me. They completely disregarded my concerns and refused to take any kind of responsibility for selling me a faulty product. I was shocked at the level of disrespect shown by their team, especially Aaron Partridge and Gemma Manley.

To make matters worse, my partner had recently undergone major brain surgery to remove a cancerous tumour. He lost all movement on his left hand side and was currently undergoing radiotherapy and chemotherapy treatment. When the delivery men arrived with our washing machine, my partner asked them to wear masks and offered to help them move the machine into the kitchen. However, they refused to wear masks and were unhelpful, even going so far as to move a heavy chest of drawers out of the way without offering to move it back. This made things incredibly difficult for me, given that I also have an 11 month old daughter to look after.

When I contacted John Lewis to ask for a refund and to return the product, they told me that I would need to have an engineer come out to inspect the machine and either repair or replace it. I didn't want a repair or a replacement, I wanted a refund so I could buy a different machine. John Lewis was completely unhelpful and refused to provide any kind of alternative resolution. This was incredibly frustrating, given my partner's current health situation and the fact that I was unable to take time off work to arrange for an engineer visit.

Despite all this, I reluctantly agreed to have an engineer visit arranged by John Lewis, only to find out that they had given me false information and lied about booking the visit. Moreover, the next available visit was almost a week after the date John Lewis had promised. I had been on hold with their customer service team for hours at a time, and each time I spoke to someone new, they seemed to have no idea of my previous conversations or the state of my case.

When I complained to the senior member of staff at John Lewis, I was met with complete disregard for my situation. The manager coughed over me and showed no empathy or concern for my partner's health or my own difficult circumstances. I asked to speak to someone higher up in the company, but was told that there was no one else I could speak to.

By the time an engineer visit was finally arranged, I had been without a washing machine for almost 6 weeks. This was due entirely to the incompetence and lack of care shown by John Lewis. The whole experience has been incredibly stressful and upsetting, and I have been reduced to tears more than once.

In summary, I strongly advise against buying anything from John Lewis. Their customer service is appalling, and they do not seem to care about their customers or their wellbeing. Save yourself the hassle and stress, and buy from a more reputable company instead.

I recently had a terrible experience with John Lewis and I will never be purchasing from them or any other companies within their group ever again. I have to say, it was quite a horror story.

It all started when I ordered £50 worth of shopping for my wife and daughter on John Lewis' website on the 31st of January 2017. I was supposed to receive the delivery on the 3rd of February, according to an email I received from the delivery company Hermes. However, when I checked the email at 11:51 am, it claimed that an attempted delivery had already been made at my home. Strange, as both I and my wife had been home all morning and neither of us had seen or heard anything. I was extremely frustrated that despite John Lewis' email on the 2nd of February saying that items could be left in a safe location or with a neighbor, no such instructions were left and nobody received any delivery.

When I checked the tracking information on the Hermes website, it claimed that a delivery attempt had been made at 11:33 am but this simply was not true. My wife was in the kitchen preparing scrambled eggs at that time, which overlooks the front of our house and she had heard nothing. It was clear to us that the driver had not attempted to deliver anything at all.

When I rang up John Lewis customer services at 12:21 pm to find out what the problem was, the attendant was completely unhelpful and unsympathetic. He didn't care that the driver had lied to us and simply said that they would reattempt the delivery the next day, which was not what I wanted to hear at all. I asked to speak to his manager but instead, he transferred me to a completely different department who was also less than helpful. I asked them if they could contact Hermes to get this sorted out, but they simply said that they could not guarantee anything and told me that the managers were on holiday.

I decided to write a complaint letter instead to explain what had happened. The response I got was very basic, simply stating that there had been some management investigations and that delivery would be made on the 4th of February. However, when I waited for the delivery, nobody showed up again.

I called customer services several times and spoke to many different people, none of whom seemed to take the situation seriously. I was even put on hold and transferred to different departments on several occasions, which was extremely frustrating. One person even refused to give me her identification details, which I found quite unprofessional.

Overall, my experience with John Lewis was shocking. As a long-time customer, I was expecting more from them, especially considering that they're supposed to be a quality brand. I felt completely let down by their customer service and the lack of action taken to rectify the situation with Hermes. I definitely will not be shopping with them again.

So I just bought myself one of those fancy Samsung fridges with the big freezer on the bottom from John Lewis for five hundred and nineteen quid. But when it arrived, it had a ding on the side. I told the tech people at JL and I must have sent them 5 emails and called them like three times before they finally offered me 50 quid off. I mean, seriously? I was super bummed out since I was expecting the best from JL, but they let me down. I reckon I'm gonna have to think twice before buying from them again.

I'm not one to complain, but my experience with JohnLewis (johnlewis.com) has been pretty rough. I've had to wait for what feels like ages on the phone and have even been hung up on! To make matters worse, I paid ?95 for what they call "extra care," and it's already been four weeks, but my machine still remains broken. The promises that they've made on the phone and online haven't been fulfilled, leaving me feeling frustrated and annoyed.

Sadly, this isn't the first time that I've had trouble with JohnLewis. I once had a delivery that never arrived, and there was no explanation given. I ended up having to cancel my order altogether.

It's a shame because I've been a loyal customer for the past 25 years and have spent a fortune at JohnLewis. But after all of these issues, I don't think I'll be shopping there anymore. It's truly a disappointing experience, and I hope they can improve their customer service in the future.

I had a terrible experience with JohnLewis.com recently. I bought a washing machine from them, a BECO brand, and after just a month of using it 4 or 5 times to wash clothes, the engine began to make a loud noise after only 20 minutes of washing. To make matters worse, both JohnLewis and BECO avoided honoring the warranty. It's really frustrating because we work hard for our money and it feels like it's going down the drain when things like this happen. I wouldn't want anyone else to be a victim of this kind of service, so be careful if you're considering buying from them.

Bought a new integrated dishwasher from John Lewis. First 2 days it worked well but then it started showing some faults, which was very disappointing. I had to wait for 2 weeks for a Bosch engineer to come out and take a look. The fault was really surprising, the engineer discovered that the machine had been badly installed and could have been really dangerous as there was water inside a pipe that had electric wires internal. The engineer couldn't fix the issue and had to order some parts which will take another 10 days to arrive.

I tried to reach out to John Lewis customer service but it was very frustrating as they keep passing me from one department to another without any resolution. They were all very sympathetic but not able to help me resolve the issue. This has been a really frustrating experience and I expected better from such a well-known brand like John Lewis. Hopefully the issue will be resolved soon and I can start using my new dishwasher properly.

So, my wife went and got herself an Apple Watch from JohnLewis.com. No biggie, right? Well, turns out that this thing went wrong quite a few times. I mean, it was a headache for us, honestly. Eventually, we came to the conclusion that we needed to send this thing back to JohnLewis to be either fixed or replaced. It's just common sense, right?

Now, here's where things start to get a little funky. Let me paint the picture for you. The watch was in pristine condition. I'm talking no scratches, no chips, nothing. So, can you imagine my surprise when I hear back from JohnLewis that the case was shattered? I was absolutely appalled! And what's worse, they said it was my own doing! Like, come on, man. I wouldn't just break my wife's Apple Watch for no reason. I'm not even that clumsy!

Now, here's the kicker. Because I don't have any proof that the watch was undamaged, JohnLewis is refusing to stand by their legal obligations. That's right, they won't do a thing for me. Instead, they've decided to tell me that it'll cost me ?320 to repair it because I broke it somehow. Like, how ridiculous is that?

At this point, I'm furious. I mean, I've got a trashed watch on my hands, and now they want me to shell out more money for it? What a joke! Needless to say, I'm never going to use JohnLewis again. Honestly, I don't even know how they stay in business when they treat their customers like this.

I've had two bad experiences ordering from JohnLewis.com now. Most recently, I bought a mattress from them and it was delivered by their DPD service. Unfortunately, the mattress arrived in a terrible condition - it was dirty and even broken in some places! As you can imagine, I was pretty disappointed with my purchase.

However, I was hopeful that customer services would be able to help rectify the situation. After all, John Lewis is known for its high-quality customer service. But unfortunately, things didn't quite go as smoothly as I had hoped.

I spoke with a representative who arranged for the mattress to be exchanged the very next day, before 10:30am. However, when the time came, the mattress was nowhere to be seen. Instead, I received a text message from DPD saying that the delivery date had been changed.

I tried to get in touch with John Lewis customer services again, but was told that I would have to wait for a phone call from a different department. Needless to say, I was pretty frustrated by this point.

Overall, I would advise against buying anything online from JohnLewis.com. While they may offer good customer service in theory, my experiences have left me feeling severely disappointed.

I can't believe what happened when I ordered an item from JohnLewis two months ago. They said it was sent to some other company that takes care of the delivery, but then things got weird. The delivery company (or at least the people pretending to be them) kept trying to deliver but I was never there, and they didn't even leave a note saying who they were. After a while, they gave up and took the item back. That's when the real trouble started.

I tried to contact both the delivery company and JohnLewis, but each one kept saying it was the other's problem. Nobody could tell me what had happened to my package or where I could pick it up. I was at my wit's end! To make matters worse, the item I had ordered was now sold out. If I wanted it at all, I would have to go through the whole process of ordering it again from scratch.

It's really frustrating that neither JohnLewis nor the delivery company could take responsibility and help me out. I don't think I'll be ordering from them again after this. The whole experience was just pathetic.

Yo, so I gotta say, I had some major beef with John Lewis. Like seriously, what kind of company scams a bunch of kids out of their LEGO prizes? Our class worked hard all year and we were supposed to get some sweet LEGO sets as a reward. But then John Lewis comes in and snatches them away. And get this, they were supposed to be for underprivileged kids! How low can you go?

And then, when I called them out on it, all they cared about was getting me to take down my negative review on Trustpilot. Like seriously? That's all you care about, not the fact that you screwed over a bunch of kids? I mean, I don't know why my first review got deleted, but whatever. John Lewis, you are an embarrassment.

I gotta say though, this whole experience has made me realize that there are some shady companies out there. I used to think John Lewis was legit, but now I don't know what to think. I mean, if they're willing to screw over a bunch of kids, what else are they capable of?

So yeah, definitely think twice before doing business with John Lewis. They may seem all friendly and professional on the surface, but scratch beneath the surface and you might not like what you find. Shame on you John Lewis.

John Lewis is really getting to me these days - I'm just not happy at all with how they're treating customers during these dire times of covid. I had this gift voucher that expired during lockdown, and since I was stuck at my parents' house during this wild ride, I wasn't able to spend it online, or even in-store where my flat was located and the voucher was. Now, given that all their shops were shut down and all, I figured that it wouldn't be too difficult to get them to extend the gift voucher's deadline for the period during which I was unable to go in and use it. Boy was I wrong! The customer service representatives just kept telling me how it was my fault for not predicting the national lockdown, and knowing to spend the voucher earlier. What do they take me for? A psychic? I was really so cheesed off, but what could I do? Dreadful times we live in.

I had a terrible experience with JohnLewis when I ordered a washing machine from their website. Unfortunately, when the machine arrived, it was missing a crucial part, which was incredibly frustrating.

After waiting patiently for a few days, I called the company on February 5th to see what the next steps were. Unfortunately, their customer service left a lot to be desired. The person who took my call promised that someone would get back to me within 3-5 days to resolve the issue, but I never heard anything from them.

To make matters worse, it took me 11 whole days to finally get through to a representative named Amy, who was rather unhelpful. Instead of taking ownership of the situation, she told me I had to ring the manufacturer directly to sort the issue out. I thought this was incredibly unprofessional and not what I expected from a company like JohnLewis.

What really frustrated me was that I explicitly asked for JohnLewis to take care of this issue and get the missing part sent to me. Instead, they expected me to chase the manufacturer myself, which was not what I signed up for.

Overall, I would recommend avoiding JohnLewis if possible, as their service left a lot to be desired. I had to ask for a manager to contact me and sort out the issue before I took matters further, which was not what I expected from a reputable organization like JohnLewis.

On 4.9.2012 I placed and paid for a John Lewis JLWM1200 washing machine and on 26 9 2012 they confirned delivery on 4.10.2012. On 12 .10.2012 John Lewis emailed a returns number 4546607 because the machine had been delivered with a dent in the front the size of a tennis ball. On 12.11.2012 John Lewis emailed an apology that the second replacement machine was faulty. It had stopped filling with water from the mains after wash making only a buzzing noise. On 28.11.2012 John Lewis acknowleged my complaint about the non installation of the third replacement machine promised. In fact no one turned up to do it. In a series of emails from Maxine Hodge on 28 11 2012, Lizzy Plasman 29.11.2012, I was given the following catalogue of excuses. That the installation engineers turned up at the house on the first occasion being let in by my neighbour. That they did not find the machine in the kitchen and as they are not required to move it next to the plumbing due to health andsafety reasons left. I informed her that the plumbing for this machine was in the conservatory and the drivers delivered the machine 2ins away from the pipework, sending a photograph.
In the next email I was asked to contact the installation team to see if the machine could be installed in a conservatory, to which I replied that it was the responsibility of John Lewis to inform me of any problem with this not mine as if they hadn't messed me around enough. No telephone calls arrived from the installation engineers as to why the information failed or for when the next one was booked on the 3rd December. Then followed emails from David Robertson 30.11.2012, Michael Gebauer 30.11.2012 and Tristan Sire 3.12.2012 all apologising for this situation promising to sort it out and asking me to bear with them. Meanwhile the installation booked for yesterday 3rd December came but again no one turned up. Eventually I received a John Lewis answerphone message stating that I had been booked in for installation again in 8 days time. That the engineers turned up last time looked through into the kitchen and seeing no washing machine in there went away. That they were not aware it was in the conservatory with the plumbing. Hence i emailed John Lewis informing that the only window into my kitchen is currently boarded up (due to renovation) and as the locked conservatory runs along the back of the kitchen it is impossible to see into the kitchen from there without going inside. I have therefore received a series of lies via John Lewis' installation engineers dept who seem to be deliberately covering up why they chose not to turn up on the days arranged, and fobbing me off in the process. This is why I am referring this complaint to you as I have given John lewis every opportunity to resolve this with compensation.

I was considering a Panasonic camera at John Lewis Brent Cross which i had seen at a local shop for £40 less. The sales person assured me that they would reimburse me the difference under their 'never knowingly undersold' policy so i went ahead with the purchase. John Lewis have since three times rejected the claim due to small print which they claim is in terms and conditions not provided in the store, despite my requests at the time of purchase, and despite incorrect point of sale procedures which they dismiss as unimportant to my valid claim. They say the part time sales person had no authority to commit the store.

From discussion with staff and from the net, I realise now that the store employs people specifically to reject claims and reduce payouts, and that the policy is so corrupted as to be worthless. They will only match prices with stores they decide to match, not local shops who might be cheaper. Every customer needs to be aware that customer satisfaction is dead at this store.