I attended a 2 and half hour seminar located in Tinley Park, IL. After rejecting their sales pitch to sell me...
I received an offer for a 7 day cruise from a timeshare presentation I attended. I read the fine print, followed all the instructions and time frames that were laid out. Clearly this company looks for every opportunity to void the offers to customers.
My offer was for an upper/lower berth room. I am currently trying to redeem the certificate for that room, which they offered me but have since found out that the room is not available. In order for me to set foot on the boat and redeem my certificate I have to pay an "upgrade fee" for an inside state room or better at a cost of $850+ PLUS the balance of taxes and fees owed on top of the $100 required deposit.
Carnival is offering directly to customers online the same deal for the same price so it is actually more expensive to redeem you trip with IIG than it is to book directly with the cruise line. This organization is dishonest and does not follow their own rules. An ethical organization would provide AT A MINIMUM any available room for no upgrade fee to at least get their customer on the ship. Clearly I am not dealing with an ethical organization.
I am currently dealing with the customer service rep "Leah" and am being told that my account is now on hold because I didn't respond immediately and provide my CREDIT CARD INFO AND PAYMENT for the "upgraded" room.
I expect Infinity Incentive Group to fulfill their obligation.
I am going to post on all social media avenues to spread the word about this organization until they fulfill the terms of the offer they presented, or better it. I am also going to the Better Business Bureau.
Buyer be ware.
I too paid the $598.00 fee for the Upper/Lower Berth Staterooms that so many have:
But when time comes for booking those rooms were not available and I would have to pay more for different rooms. So I requested a refund of my deposit, in which i was told by Jodi that I would have to mail it in and would take 8 weeks to process. So I did so on May 18th 2012. Nearly 6 months later (yea so much for an 8 week refund process) I have yet to receive my refund. I am now sending in my second notice as of today Nov 7th, 2012. I have no gripe with this company other than what I was originally paid for was "not available" anymore and just simply would like a refund.
I went to a sales presentation for 90 minutes and they tried to sell us a package on our credit card. It was supposedly worth 9999.00 but they said we could get it for 3000. What a scam. Just to play along, and get the free airfaire and cruise, I led them on and was filling out the paperwork to join, knowing dam well I was going to cancel anyway. Why would I pay 3000.00 so they can book vacations for so called 1/2 price. Either way you are paying for the trip. Got to the end of the paperwork and it had a 300.00 cancellation fee. I laughed and got up. They gave me a voucher for the free airfaire and cruise. All a bunch of Horse*&%^%&&. They want 598.00 money order, like I just fell off the turnip truck yesterday. How in the hell, does a company like this one, get away with stealing people's money. Well they did not get any of mine!!! They stated all the internet bookings are overpriced. Well at least you can use a credit card, and, if something goes wrong you have a recourse action. Do yourself a favor, never ever, ever send anything money order - you might as well send the cash same difference
I received a call from a Marketing Firm for Global Vacation Network. The purpose of the call was to attend a 90 minute presentation to demonstrate ways you could save money by being a member of the club etc. We were given a local agency to contact and schedule the 90 min presentation. When we got there and signed in, during the presentation we discover that we were already members of the Global Vacation Club. Therefore, we were entitled to a free gift due to the fact there were no obligation and the prize would be free. We selected the round trip anywhere in the United States, $300 gas or grocery card etc. When I sent the form into Infinity Incentive Group located at Box 3479 Lake Havasu City AZ 86405 in a timely manner $100 deposit ti appeared it was taken a long time to respond. Subsequently, I contacted their agency and I was informed that my registration was voided due to the fact I did not allow at least 90 days between each city selected. It is my opinion there was no consistent verbiage, in one letter it states and i quote" if not submitted in the timeframes and in the format requested or offer is void. in another document which was the Congratulations letter it states" Please keep in mind they process thousands of these a week so any deviation from the enclosed guidelines could void your certificate. The reason I put the same date for each city selected, because if arrangement could not be made on the date for the first city selected perhaps we could have negotiate the other two cities selected. I am disappointed no call me to tell me it was voided nor there was any customer relations to agree upon what could have been offered, in other words there was poor communication. The offer to send back the $100 and no other alternative was accepted. The final straw was that I am a Owner currently in the Global Vacation Club, however we did not know that until we attended the 90 min. presentation, and I felt the company did not want to honor their commitment.
Was given a Certificate for a free cruise, but had to pay $598 up front for port fees etc. Well, when we got the intinerary for the cruise it was going to cost me more than if I just went out to the Cruise line and booked it. And it did not include airfare. This is a scam to get 589 dollars per couple. We asked when was non-peak time and that was when we booked, but were told afterwards it was peak time. Online the same rooms cost %25 per person, and were the better interior stateroom than described below.
Here is the information put on my intinerary:
Inside Stateroom (1A) Upper/Lower Berth is NOT AVAILABLE
*Fee Status below includes: Upgrades, Holiday, Peak Time Frame and all taxes & service fees.*
OPTION 1: Sail Date:09/30/2012
4C Inside Stateroom - Total cost less $598 Deposit applied, balance due to book reservation is: $1590
*Fee Status below includes: Upgrades, Travel Insurance, Holiday, Peak Time Frame and all taxes & service fees.*
OPTION 2: Sail Date:09/30/2012
4C Inside Stateroom - Total cost less $598 Deposit applied, balance due to book reservation is: $1740
*Fee Status below includes: Upgrades, Travel Insurance, Gratuities, Holiday, Peak Time Frame and all taxes & service fees*
OPTION 3: Sail Date:09/30/2012
4C Inside Stateroom - Total cost less $598 Deposit applied, balance due to book reservation is: $1900
(All staterooms are based on availability at time of booking)
This is a quote only until attached form is received. Price is not guaranteed till booked and subject to change.
------------------------------------------------------------------------------------------------------------- Payment must be by credit card, automatic check withdrawal or you can overnight a money order or cashiers check. Once your Credit Card Authorization form is received we will arrange your reservations and send you a confirmation letter letting you know everything is complete and your travel documents will be forwarded to you shortly after that. (approximately 2- 3 weeks prior to your departure) ************************************************************************* Please submit passenger's names as they appear on your drivers' license or passport. Once booked there is no cancellation or refunds! Reservations Department Jodi [protected]@iignet.com Infinity Incentive Group, Inc P.O. Box 3479 Lake Havasu City, AZ 86405 Customer Service [protected] FAX: [protected]
I received the offer as so many others have, of a 7 day cruise. There were port taxes and fees of $598 and I was perfectly willing to pay this. However, when I received my Travel Request Form, it stated that at time of confirmation, I would also have to pay a minimum of $223 to $362 per person. I called, expecting to confirm that these additional fees were to pay for any upgrades that I might request. I was told that no, this additional amount was for additional fees and taxes and that would only get me a tiered bunk bed in an interior room, and that there would be ADDITIONAL FEES for any upgrades to an ocean view room. Are you kidding me? That would mean their "taxes and fees" would total anywhere between $1000 and $1400!!! I have booked balcony rooms for just barely more than these "fees" are. What a shame that this company actually exists to rip off people in this horrible way! Tell me, what exactly is their "INCENTIVE"????
I paid a port tax of $598.00 on 9/23/2011. When we found we could not schedule a cruise I phoned and ask about a refund of my port tax. Since no cruise had been scheduled I was told I would get my refund. I must request it in writing. I did this on Oct 17th, 2011.
Nov. 28, I called a inquired about my refund. Spoke with Leah. She said I should expect my check soon after Dec. 19th
Jan. 6th 2012 I called again, this time I spoke with Jennifer. She did not know why my refund had not been sent, but she would see that it go out Mon, the 9th of Jan.
Today Jan. 18th I have tried to call twice and both times I get a message that I would have to call back at a later date.
My Father taught me as a youngster that a liar is worse than a thief. These people are both.
THIS COMPANY NOT WORK AT ALL. BE CAREFUL THEY STOLE MONEY.
I HAVE LIKE 7 LETTER FROM THEM TO SCHEDULE MY VACATION THAT I PAID LIKE 4 YEARS AGO AND THEY NEVER ANSWER PHONES GIVING ME AN ANSWER.
They seem to find any excuse not to honor the free vacation you receive from Global Travel. First voucher I was given had expired and the second one I sent in was voided because it was not sent certified mail. Global Travel entices you to buy their services with these worthless vouchers. It's all a scam.
My wife and I attened a seminar that our friend had given them our name for them to call about a travel group. We were not told anything except we would receive a pair of airline tickets for anywhere we wanted just to attend and listen to this presentation by their saleseman named Don( phone number [protected]).We were hesitant about this but was assured it was not a scam.
When we were told the cost for this, we knew we could not afford it so we turned it down and so they gave us the voucher for the free airline tickets, after reading the instructions and sending our first 100.00 for the confirmation, which we realize now we should have stopped there because then we receive another letter asking for more money, I called and just wanted to cancel and get my money back, I was told to send a letter certified and it would be mailed back to me that was on Nov 16, 2009 and I have confirmation it was received by Celia Bur Gay on Nov19, 2009, I can't even get anyone to call me back about this.
I would appreciate any assistance you can give me in this matter.
The following company:
Infinity Incentive Group
Lake Havasu City, AZ 86405
WEB Page: http://www.infinityincentives.com/
Phone Numbers: [protected] (Customer Service)
offered a free travel promotion to anywhere in the USA. In order to do this, they requested a $100 prepayment to cover service fees and taxes.
We were given Pin # P158623 and sent the paperwork for a travel request. It was not possible to return the paperwork in time because I was on vacation. Due to a number of restrictions, it was unlikely that we could book travel to the specific place and date we required.
I called Customer Service and requested a refund of my $100 deposit fee. They indicated I should put the request in writing. I sent a letter on July 7, 2009 requesting my refund.
I called Customer Service on 08/12/2009 and asked why my refund was not sent. They indicated it would take 8 weeks to process. It is now over 8 weeks.
I have tried again to make contact with Infinity Incentive Group again via both phone and E-mail. No one ever answers the phone and clicking “9” does not work for leaving a message. I also sent E-mail through their WEB page but have received no response.
You will note that there are a number of complaints against the Infinity Incentive group at:
I need assistance in securing my refund and would appreciate your help.
Very truly yours,
Lloyd M. Uhler, Jr.
1300 Glen Cove
Richardson, TX 75080
Phone No. [protected]
I donated my vehicle to Goodwill and was offered a "$300 Gas Pass Rebate Offer." It cost me $35 to enroll in the program, which claimed to rebate $25 for every $100 in gas spentm provided $100 was spent within one month. I sent in all the required registration materials via certified mail, and never heard back from them. I researched online and found phone numbers on this website, but no one answers. No help through email either. I am currently trying to get my refund through Goodwill. By the looks of the complains on this website, I would not join any of their various "reward" offers.
BUYER BE WARE!
Infinity Incentive Group should change their name to the “Rip-off Group”. I signed up for a seminar and as a thank you I was given a gas rebate program with instruction on what you have to do to claim a $25 gas coupon on a monthly basis for one year. To start with, you have to pay $35 to register, they will then send you a form which you have to include with your first month’s submittal. Each submittal has to be sent certified mail with a stamped self-addressed envelope (SSAE).
Well, I paid the $35, got the first month’s form, saved my gas receipts as instructed and at the end of the month submitted my receipts with the received form and SSAE.
After waiting three weeks, I finally called. I was told I have been disqualified because I did not include a SSAE. I DID. The same thing happened the second month.
I checked with my three other colleagues who signed up at the same time and ALL of them had the same experience.
The bottom line is that Infinity Incentive Group is a rip-off company. They get $35 from each registrant and keep the $25 coupons they are supposed to send you every month. That equals $335 from EACH registrant.
Well, I am not done with them. Stay tuned.
Do Not even bother trying to get your FREE flights from these folks, the entire thing is a scam. After sending in my $100 deposit, and spending a bundle on certified mail to get my request registered, the best prices they could come up with for my FREE flight weren't even as good as what I could locate and book myself. Save yourself enormous headache and just skip this whole scam.
I went to a presentation for the travel club and was promised for attending that I would receive a set of luggage which would be there and free airline tickets. When we got there there was no luggage, just another voucher for travel. I sent both vouchers in and received a letter back on both. The first one asked for #100 reservation fee the second one for a $50 reservation fee. Then there were time frames and procedures to follow. That wasn't what they promised when they send me the original offer.
One thing lead to another and they got $50 out of me, but I got zero out of them.
What a ripoff!!!
2 free airline tickets cost more than I would have to pay to fly across US if I shopped for my tickets!! Free costs hundreds of dollars in fees and taxes. Free to me means no cost!
I sent a check on june6, 2007 for deposit for a cruise from them. I sent them also a certified letter to them requesting my deposit back. I have not heard a word or phone from them. Have i lost my money?
Infinity Incentive Group have not only ignored my letters to refund my $598 for port fees for the supposed...
I received a voucher for two free trips to Las Vegas, NV from a seminar/timeshare deal (CGI) I attended. Needless to say the package did not come through and I lost $100. I can never reach Infinity Incentive Group's 800 number. This is a fraud/Rip Off company. Please be aware from my mistake. Below is their address information.
Please be aware
8777 East Via De
Ventura Suite 399
Scottsdale, AZ 85258
I attended a presentation re: real-estate purchase at Wildwood Shores and was given a Vacation...