A satellite TV subscription order was processed against my knowledge and permission. On Feb 6, 2016 I phoned Infinity Dish for a quote based on their website ad. I spoke to their sales rep Dion. I asked about pricing, but he said to provide exact pricing he would need my information. When he asked for my Social Security and credit card numbers I reminded him I was not ready to order, I was just inquiring about pricing. Dion said that to receive free equipment leasing fees and the best discounted package they would need to run a credit report.
I provided the information and when Dion ran he said I qualified for their best promotion. I told him AGAIN that I wasn't ready to order but he provided the pricing and that the quote would be available until 2/9. If I wanted the subscription with DISH I would need to call back by then.
He then played a recording which stated my credit card would be charged a $49 subscription activation fee and hanging up on the call would constitute acceptance. When DION came back on the phone I emphatically stated I was NOT authorizing a charge to my credit card as I was NOT placing an order. He confirmed that my card would not be charged and no order was placed. If I didn't call back by Tuesday to lace the order the quote would expire.
I then received an email directly from DISH a few hours later thanking me for my new order and that an installer would be to my home Tuesday between 12 and 5pm. I phoned DISH immediately (not Infinity Dish - the 3rd party sales agency) explaining that I did not confirm and order and that I had only phoned Infinity Dish for pricing.
They cancelled the order immediately and confirmed I would not be in breach of contract or be assessed any cancellation or other fees. The DISH agent, Lisa advised me to check my credit card to see if Infinity Dish charged my card. I checked my credit card account and saw no charge was assessed. I immediately closed my credit card account to prevent fraudulent billing.
I was not out any money but want other consumers to now about the unethical practices of this company.
With all the customer complaints I later found on websites I don't know why DISH continues to do business with this agency.
Dish retailer "Infinity dish" did fraud to me and not returning my processing fee (49.95$) They are not...
Customer service is so so horrible!!! Wasn't able to even get my service an they still took my money! Tech came out and said that i couldn't get a signal, he did his job. . . Now you have to call to get your refund. . . Ok fine : - ) . . . Set up my account a lil before 8pm, tech was at my home by 9:30am the next morning. Funds did not come off the card at this time. . . But they cant do anything until 5 to 7 business days (On refunding my money) bad allllll bad!!!
Infinity Dish advertises the following for Dish Network: “Free Activation ($99...
On November 8, 2009, I ordered Dish Television through Infinity Dish. I was told it was required to give them $49.95 to get Dish Tv started. This fee we refundable if cancellation was within three days which is in accordance with Maine State law.
On November 9, 2009 I cancelled Infinity Dish and cancelled the installation and also requested a refund. I was told the refund would be credited to my card within three weeks or so. I called them again a short time later and told them the money had not been refunded yet. I was told by their representative that he had just processed the refund approval and I should see it in a week or so on my next statement..
It is now February 25, 2010 and my statement still does not show the refund. I attempted to call them today and was told the number was no longer in use and I should go through the yellow pages to find the company. The original number was [protected]=3357.
I have been given the runaround for the past three months and I'm now pretty sure they have no intention of processing my refund. This to my way of thinking, blatant thievery. I need help to resolve the problem and recover my $49.95.
I was going to sign up for satellite television through Dish Network but I got cold feet last minute and...
i signed up with dish network thorw infinity dish which is a retailer and the promotion for signing up was i recive 100 $ gas card and a digatal camra and i have been with dish for a 1 year and 3 mothes and i still have not recevied any of these. after my contract with dish network is done i will be going to another satellite company because i dont think i deserve to be treated like this.
I initially called Dish Network on 4/23/2009 to establish service. The sales rep explained that I would be charged an installation fee of 59.95 today once we finalize the order. He then proceeded to let me listen to some disclosures. I was overwhelmed by all the fees and he stated that is standard procedures and I didn't have anything to worry about. Once the recording ended I was very skeptical about setting up service with them so I hesitated to complete the order. He then began to explain the different packages available and the fees for 6 months along with other services and benefits I was eligible for. At this point, I knew I didn't want to deal with this company. I explained to the salesman I needed to speak to my husband. He then put another person on the phone to reassure me of their services and offers were the best in the business. I understood very well but they did not want to lose the sale. I informed the salesman that I would call back once I had the opportunity to think about it. I did not call back that day. I called the next morning when the technician came out to establish the service. The customer service rep after several 800 calls explained that the service had been cancelled and I would not be charged. The explaination in the notes was "unable to get a line of site at location". I was okay and ended the call. Upon checking my account today, I noticed that I was in fact charged the 59.95 and 1.40 for magazines that I do not want. I called Dish Network and they stated there is nothing they can do. I had to call several 800 numbers and finally got the Infinity Dish sales group customer service. They stated that they would have to pull the tape and determine whether I could be refunded. This would take at least ten days. I received a follow-up call after lunch stating that they in fact listened to the tape and I would not be receiving a refund. I was livid. I did not receive service nor have any equipment and am still be charged 59.95. This is very bad business for this company and I don't physically reside at the address I was trying to establish service.
Do not do business with Infinity Dish. I should have known better not to deal with them from the beginning. I was hung up on twice. I have been with Dish Network since Nov of '08. And I just recently got my 'gift' of a $300 gas card, or should I say redemption certificate with a price tag on its head. I have to pay $35 just to get the gift and then I am required to spend 100 monthly in order to receive $25. When I told the barely english speaking person that I don't spend that kind of money on gas monthly, I was told I was not qualified. Then they want credit card info, including your 3 digit number on the back for God knows what if you're sending a money order or check and when I asked why, no one knew. These people are classic scam artists and I can't believe Dish is still doing business with them even though they said they have been getting complaints from them. They continue to allow their potential customers to get ripped off. I was offered one month of free service and $50 credit, wow. That's $200 I'm still out. I plan to leave dish and break this stupid contract since they don't seem to care about their customers and I'm filing a complaint with the BBB and consumer affairs and Dish will be forced to stop doing business with these scammers. I'm reporting dish network too because they are just as much to blame.
Infinity dish offer free gift to sign up dish network with them such as gas voucher, stereo, camera etc. I...