Right after I posted my complaint on Complaints.com, I have received the following email from HTTP-Tunnell Corporation technical support. This is a perfect example of companies hiring teenagers to harrass people. DO NOT DEAL WITH HTTP-Tunnel Corporation. Judge yourself:
Well you have only confirmed what I had suspected. Your purchase was for nuisance purposes only. You wanted a platform to pontificate. I am sure you really did want me to say something rude. But when I did not oblige you, you became more abrasive. As I have said before. I have assisted countless people to get connected. I have spent days, even weeks, 80-100 combind emails. I know that I provide superior support. Nothing that you can post will ever change the facts.
The facts are you just wanted to antagonize me into saying something so you could post it on the internet. I did not oblige you, so now you are having a tantrum. Your unsophisticated behavior will also be viewed at the site you posted your compliant. Your assertions are baseless. Hopefully peolpe will read your post and email me and I can provide them with examples of your correspondence for comparission.
Have a nice life.
During my interaction with their tech support person, William Boley, I have received a few emails from him. Here are some excerpts. The overall experience was very bad, rude and obnoxious support. Stay away from these people.
Please cancel your account and request a refund.
This issue is CLOSED.
"You are havinig some type of network problem because the same email from your location is being sent multiple times.
I will not spend any more time on this issue. Cancel your account request a refund.
THIS ISSUE IS OFFICIALLY CLOSED.
"I can not solve your problem. So the only recourse is for you to cancel your account and ask for a refund.
You are having problems on your end. I have said this over and over. Even when you send an email it gets sent multiple times. HTTPTunnel is not having any problems.You have local machine or network issues. I have said as much. If I can not solve the problem then what do you expect me to do? I do not have access to the local machine nor can I trouble shoot your network. My duties are to get you to connect to and through the servers and then offer optimizations suggestions. I have done all this and you are still experiencing problems.
As to the customer base. I can give you literally hundreds of email addresses of Members who are positively GIDDY because I was able to get them to connect. You just do not seem to want to take any responsibility to solving your issue. You give vague and incomplete replies to my requests for trouble-shooting procedures. Do you expect me to define through osmosis the errors of your machine or network. I have done all that I can. I can no do more. I will see to it that your account is cancelled and the your receive a refund for the unused portion of your subscription.