First Tennessee Bank reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about First Tennessee Bank
Welcome to our customer reviews and complaints page for First Tennessee Bank. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with First Tennessee Bank.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used First Tennessee Bank's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with First Tennessee Bank, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with First Tennessee Bank. Your feedback is an important part of our community and will help others make informed decisions.
Screwed up my credit
So I had a second mortgage with First Tennessee, which from the inception of the loan was put on automatic payments. I was informed by mail the the servicing of my loan was being transferred to CCO Mortgage, which is a common industry practice. Well, upon transferring the loan First Tennessee really screwed up. Because I had not received a bill from the new mortgage company, I called in to pay by phone. Well, that is when I found out that First Tennessee had transferred the loan as unpaid since December 2008!
So I get transferred to the CCO Mortgage "Collections Department" and spend 30 minutes trying to explain to them that is was completely false. They said they could do nothing about it because this is how the received it. So I call First Tennessee.
It has been 3 weeks with no resolution from these people, and the worst part is I am trying to refinance my primary mortgage. Problem is, these idiots reported me late to all the credit bureaus! So now my score went from 760 to 615!
Every time I call First Tennessee they say they will get back to me in 48-72 hours, which never happens. One person said I may need to send them my bank records showing that I paid. I said that was fine, but an invoice for my time and supplies would accompany the records, because this is their fault, not mine.
As it turns out, CCO Mortgage had owned the loan the entire time, and was simply farming out the servicing to First Tennessee. They saw that they were dropping the ball on a lot of things and decided to terminate their services, apparently not soon enough.
First Tennessee also once tried to force me to pay for flood insurance, claiming my house was in a flood plain, which was patently false. I had to spend my time talking with FEMA and my insurance carrier to prove them wrong.
The complaint has been investigated and resolved to the customer’s satisfaction.
Rip off
First Tennessee Bank has signature cards on file for all of its customers, yet the bank will cash fraudulent checks. I am a victim of this banks lack of responsibility and concern for its customers, and I know of others who are also victims. If checks are stolen or mailed to the wrong address, and crooks decide to have a celebration at the dustomers expense, First TN does not refund your money. This is wrong. Yhe bank does not have the customers interest at heart, and I hope to live to see their bank closed permanently. Iwas ripped off by this bank, and hate to see it happen to others.
The complaint has been investigated and resolved to the customer’s satisfaction.
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