I was offered a credit card a couple of years ago(Platinum) that I accepted. Not to long after that they increased my credit limit to $16, 500.00. After useing this card for around 1 1/2 years now they have increased my interest rate from 9.99% to 21.70% for reasons you will not believe. This is what they told me and i`m not makeing this up. I am now a higher risk because I have never taken a cash advance on my card. I am now a higher risk because I have not purchased anything in the last 3 months. I am now a higher risk because I have made all of my payments on time and even paid more than the minimum payment.I have never been late on a payment to them or anyone else and there telling me that makes me a higher risk!! This is what they told me.
I have had two instances where my checking account has been inaccurate. The most recently which happened today the sixteenth of July 2009, really floored me. I had discovered from my leasing office that my rent check had been returned by the bank due to insufficient funds. Concerned, I immediately went to my branch to get to the bottom of the situation. I went directly to the branch manager, who I then asked to pull up all of my account activity for the month of July thus far. I had shown her a copy of my returned check which read July 7, 2009 as the date the check came into the back and then was returned.
She pulled up my information, and let me see the transactions that had posted. There it was, in black and white...July 6, 2009. My balance was high enough that it SHOULD have covered my check. But somehow, it didn't. I asked her why this happened. Her only reply was this: "The ATM puts a hold on cash deposits." My reply was this: " Even with the hold from the ATM, your computer shows the proof that my balance covered that check."
I then proceeded to tell her that because of the bank's error, I had accrued quite a hefty sum of money in late fees and delinquent charges to my rent. I asked if the bank was going to refund the extra money that I had to pay because of this, and she replied, "no one here has the authority to refund that much money." Ok...so who does?? We're talking more than $200.00 here!! All she could do is try to disprove the proof that was staring her right in the face from her own freaking computer. That was just one incident.
The first incident that happened was back on the fifteenth of May 2009. Three days prior, I had been the victim of identity theft, and had gone to my branch to change my account numbers, debit card, etc. On the fifteenth, I had made a rather large cash deposit in the night drop deposit box. My boyfriend of 4 years had made the drop for me; he had done this several times in the past before Chase came into the picture and there had never been a problem.
2 weeks goes by, and the money still had not been credited to my checking account. Concerned, I went to the branch the deposit was made. I spoke to the manager there, who very rudely told me she could have the security tape pulled. She agreed to this only after me practically begging her to help me. She told me she would call me back whether they found anything on the tape or not. That was over 2 months ago now. No one has even attempted to call me or contact me in any way whatsoever.
When I asked the manager what my recourse would be if they didn't find anything on the tape, her reply was "Well there isn't anything we can do." I looked at her like her head was screwed on backwards. I asked her, "So I'm just supposed to sit back and take the fact that almost $400.00 of my money is missing?!" She shrugged at me.
Are you freaking kidding me?! If this is supposed to be customer service, it's a joke and a half. I have been with Wamu for over a year, and not once have I ever had a problem of this severity until Chase became involved. it's unfortunate they have to lose yet another customer because of their errors. Errors that they caused in the first place, and yet are so unwilling to take responsibility for and resolve. No wonder why people don't trust banks anymore. This is only one example of that.
A levy/lien was placed on my checking account by a law firm in New York as a result of an outstanding debt. When i became aware of the levy/lien, i contacted the law firm, made arrangements to pay off my debt and was given a release to give to Washington Mutual Bank. It has been nearly two weeks and i still cannot access my account; despite me faxing the release to WAMU levy/lien department three (3) times.
I was fortunate enough to speak to a lovely and extremely helpful manager name Jessica who requested i fax the release to her and she in turn will fax it directly to the levy/lien department. Again, a week later and they refuse to let me access my checking account. When Jessica contacted the levy/lien department herself they had the audacity to tell her they never received it, this was an intercompany fax. Jessica in turn re-faxed the release and was kind enough to give me a courtesy call advising me of same.
Please help me access my checking account. It has been nearly two weeks and i have been unable to pay bills or deposit checks into my account, let alone go Christmas shopping.
i opened a checking account with wamu last year, never used their check book,
my account balance was credit $5.00, lo and behold a company wrote the bank
about info concerning my bank balance, address, workplace. after the bank gave out all the info about me, their legal dept. took a fee of $100.00, then wrote me
about it, now my account is debit $94.00, to make matters worst they ended up
by transferring my account to pinnacle financial company for collection, now
my account overall is in debit $194.00. I have been emailing the bank about
this, also spoke to them via phone, they were rude to me by hanging up on me.
then pinnacle financial keep calling me day and night 24/7, when i decide to
answer them and explained my plight, they as well were very abusive informing me that i had no right to write checks sending the account into
overdraft. i have no intentions of paying this money from credit $5.00 to
debit $194.00 how ridiculous some thing needs to be done, no one should do
any business with this bank..please advise?
I opened a new WaMu account in March 2007 with a 0% apr for balance transfers and low rate (8.99%) on purchases. I made timely payments until December 2007 when I was two days late due to not scheduling an online payment (my fault to be sure). Now, interest rates have been hijacked to 28.99%. The latest scam is that they have reduced my credit line to just above what I owe which kills my credit score so that they can now justify even more screwing me over. I had called about the high interest rates about 21/2 months ago and Sandra at WaMu said my rate would be reduced to 3.99% on balance transfers and 11.99% on purchases... LIES! Today, Anna the manager said that would not be the case but in fact balance transfers would be 11.74% and purchases would be 19.99% and they would reduce my credit line anyway. I told her that I did understand credit scores and that reducing my credit line hurt me tremendously on my report. Anna basically said "too bad for you". These people are ###. Do not do business with them. Capital One is the only credit card worth having. I will pay these people off and kick them to the curb.
I got an e-mail to "update" my information due to "unusual activity" on my account or credit card. I DO NOT HAVE AN ACCOUNT OR CC WITH WAMU.
I forwarded this on to them and they assured me it did NOT come from them. It looks VERY official BUT DO NOT FILL OUT ANYTHING!!! Further, their link takes you to a pron site that, I'm sure, debits your account for membership just as soon as you "update your information".
THIS IS NOT WAMU's doing, they are using their good name to rip you off!
The Nature of my complaint is against Washington Mutual Bank. I contacted this Financial Institution on Line. On 10/25/2006 I was provided with a confirmation number from Washington Mutual Inc. As I tried to fax my Real Estate contract. I was not able to provide this information. I was not aware of a Brach located in Frankfort Illinois. I contacted this office with my reference number. I was assigned to Mr. Janis. On November 1, 2006. Mr Janis was provided with my Signed affidavit as my Home mortgage and insurances was submitted to his office and my Truth and Financial Statements to some of my Finances. Which I am alleging that I experienced a discriminatory practice as I was asked unethical questions and he was not providing my application, as he stated he could process a Jumbo Loan and no assets no verification Loan. He contacted my Realtor, and stating conflicting information after speaking to me. This party did not comely with my Mortgage request, as my Loan was processed to a third Party in Irvine California Washington Mutual 2 nd Floor 17875 Von Karman Irvine California 92614 report number [protected] Individual Case number [protected] Repositories XPN TU EFX sCORE DATE 11/17/2006 applicant; Angela Lynn Giles I have tape recorded messages that he called me the date of 10/27/06 THROUGH 11- 22-06 LEAVING DECEPTIVE AND MISLEADING INFORMATION MY VOICE MAIL. This matter can not be resolved as I have retained an Attorney for the False documentation toward my credit and Banking Complaint which I am seeking Damages immediately. My close date is DECEMBER 15, 2006. In addition to my complaint I am seeking his immediate arrest, and that he faces jail time of 30 years. I did not elect to any party to unethically mistreat me for funds I have already worked toward, he as I viewed provoked contractual disputes, and not my Request which was to secure a Mortgage and not a mediator for his questioning which was none of his business. The Realtor is willing to report his action as well. Mary Peeken River Valley Realtor provided the contract and showed me the property. I also want to mention that twice in less than 4 years I have been harassed by PARTY IN THE state of California. My association has been with purchasing clothing. I have never been in the state of California. I have proof that this state twice vilsted my rights to Banking and loan request. Great Lakes Bank account number [protected], [protected]. I requested a Car loan, my account was processed in California, as a result I was not able to write checks in Illinois which I could not buy food, clothing or pay for expenses. I vowed that this action taken I would make these individuals pay for all damages. this action occurred approximately 2001 to the present. I have contacted State Prosecutor's in your California as I am seeking Legal action and the persons to face imprisonment for the damages caused then. This party is not sorry or have in remorse, for the harm caused. I am seeking the derogatory and false information removed from my credit report EFX [protected] [protected] All three bureau reported inaccurate information, and would not prevent this matter from ever occurring. It was just reported again, that Some one took my name, and allow a party by the name of beeny to to charge to my account $2346.22. My account I could only charge $500.00. He has not been authorized , not an associate, or married to. I am seeking his immediate imprisonment of 30 years or mre. Why was my information sent to CBA information Solutions 4 executive Campus, Cherry Hills , NJ 08002. iT WAS THIS COMPANY WHO SUBMITTED THREATENING LETTER TO MY RESIDENCE FOR A PERIOD OF 4 YEARS. Because I was deceptively mislead to career path in New York and I awaited for ten years believing I would be a flight stewardess and work for JFK international Airport, My personal information should have not been permitted to these individuals, as I stated to US courts I would never forgive them for the cruel joke played on my life, and that their actions resulted to Them not ever contacting me and that there were forbidden forever not to ever associate them selves with me. The only option that would be resolved I desired that they face jail time. I can not buy back my time lost, and they have no professional business with me. My name is Angela Lynn Giles my social security number is my case number. I can be contacted by e mail or by phone [protected]. I have not worked since 2003. A case was won on behalf 05C209. The defendant continued to harass me, by making false claims to income tax. I have experienced housing discrimination, and tax fraud by these individuals. I will not allow this intimidation to carry on. I am relocating to Bourbonnais Illinois to the home in which I elected to purchase. I desire that Lincoln Financial Group honor my request I wil not be bullied into moving to Indiana. They have also permitted a mentally Ill person to stalk and torchure me, for my retirement pension, and I desire to be protected and my assets protected from this individual, their is no place in my personal life for this individual. As I want to leave for this reason only.