Evercom is the worst ###en company ever they rip you off drop your calls and take ur money you try to call and make the compaint or try to get help and they have no one assist you. they said nothing yould change on there new system and now i cant receiceve no phone calls with money on my phone that they already charged to my ###en account as if there ###en prices werent expensive enough they think people just have money to be lossing and worst of all i cant talk to my husband *** you everco your ###enassholes!!
Evercom Systems allowed a prisoner in the Kankakee, IL correctional facility to fraudly use my home phone number to make long distance calls to a third party. The situation was so costly that after 25 years I had to change my home phone number, pay for more expensive phone services and spend hours of time with AT&T trying to get credits for the bills! Contact me to further discuss this matter!! Madd As ***... and want some executive at Evercom Systems to contact me regarding an investigation of this complaint. I can be reached by email as a response.
I'm not going to curse or even stay upset while writing this complaint. I am beyond upset now and it seems like even writing here really doesn't make a big difference. I suppose it is just a place for ripped of people to vent. First of all, I don't understand why these counties across America are using evercom at all. I live in the Houston area and in our county, AT&T controls the phones inside of the county jails. Inside of the city jail it sure isn't evercom. The county also have an agreement with AT&T, to unblock the line only for calls from their jail and you pay either the JAIL itself or I believe AT&T. They send you to the inmate billing part when you call them. Now, my loved one was in the county jail here in our city for another city's tickets. He called me once or maybe twice a day for one rate at 3.60 a call. That's it. I used my own company and already new the spending limit, which as long as he was here I did not go over. When they moved him to Navarro County, that's when I got pissed. First off the call is 3.50 to connect, 40 cents the first minute, and 39 cents the other 29 min. Then an officer in the jail told him that that was only if you hung up before the 30 minutes were up. That the overall call was five dollars. So he called me two more times after that. After the third time there was a block on my phone. He was able to call my cell phone for a free short call, which was only about 5 seconds. At this time I stayed on the line to talk with a representative and the whole call was disconnected. I called the number back and what do I get? A person who could barley understand what I was saying and I made out every other two words with him. Every question I asked this man, he could not answer. He blamed everything on Navarro County. He told me they placed the block on my phone because I went over my spending limit. I asked him what spending limit because I don't even know who you are. He was like your spending limit is only 56 dollars and you have used 60. What!!! I said no sir, my spending limit with my company is far greater than that. He then stated that they werent my phone company and that I owe them the money. I asked how would I get the bill he said on your regular phone bill. Anyway, we argue about 30 mins because I refuse to accept any of the ridiculous answers I got from him. I called AT&T and they said don't give them any money until they looked into what was going on because there should not be a block on my phone at all. Okay so I paid the prepaid money to my cell phone. I paid the 24.95. When I tried to add more money they told me the minimum amount they could take was 50 dollars and the processing fee would be 6.95 now. Then they stated I could use western union, put however much I wanted to but it will cost me 16 dollars. Their last offer was for me to mail in a money order for 1, 2, 5, or 10 dollars and they would put it on my account in 5 to 10 business days after the received the payment. These people are crazy. The county that use the services are crazy. Anybody who works for them are truly crazy. When I asked about the 90 day agreement with your own company that is on their website, they claimed I was looking at something else and they couldn't find it. The when I said well I would pay the first bill off to clear my line, they replied "well it still wont remove the block until 90 after it was placed which will be in October." WHAT IN CREATIONS!!! He is only there for tickets not murder. Now there is a block on my cell phone too. Said we talked 14 dollars over. How in the world do you talk over a prepaid amount? I don't want to speak with evercom first. I want to speak with the bias governor of our state ( which probably wont do any good anyway, he's a joke), then the Sheriff of Navarro County, and then evercome to ask one question, who in the heck do they think they are?
I can't get through to anyone at the service e-mail or phone. I am being billed for inmate calls through my phone company and then receiving bills from evercom for the exact same calls. I have called the phone company many times, they say you pay your phone bill and we pay evercom. So I asked if in the last 6 months have I ever NOT paid my phone bill IN FULL. And they said no, you are an outstanding customer.
So the phone company finally got in touch with evercom the phone company called me back and even they said that evercom were idiots. They gave me the number to the PUC (Public Utility Commission) and the FCC and said all I can do is file a complaint and they will have to go though all their records and will Audit evercom. Every local community has it's own number for the PUC, and The FCC number is in the phone book. I would suggest anyone who has recently had problems with this company to call and lodge a complaint.
I advise everyone NOT to get everscam!!! I placed $60 on my phone yesterday. Talked maybe one or two times. Checked balance and it said I think $54. I hadn't talked again because I've been at work. Checked my balance again and it said $000000. Evercom just took my money and will not replace it. DO NOT go with everscam. I'm getting hooked up with AT&T or MCI. Everscam is robbing poor people like myself. Everscam can go straight to *** and not come back. F__k you EVERSCAM!! Go straight to *** all of you! Do not give everscam anymore money!
I have an account with Evercom Correctional Billing Services. They have repeatedly cut my phone calls short...
I’m being billed for calls that I do not get to speak on. The phone will ring and say thank you for using evercom twice, hang up and bill me for the full 30 minutes, I asked for them to please check phones, they do nothing but charge you. They can't speak English so you can't understand them, an easy way to get out of doing anything for you. They need a class action lawsuit on them like some of the other states have filed and won. Someone please help. We are being robbed and can't get any help.
I recently went to jail for the first time (San Joaquin county jail), I couldn’t even call my mom, and by the time she paid 61$ by card» they said it would take 48hours to go through. Well I ended up getting out way sooner then expected. They wouldn’t refund the money and now my boyfriend is in the same jail and still can’t call my moms number. I think the governor of California is looking like a money hungry pig and they should have regular old pay phones in every county jail(god for bid some one smuggled in 50cents) 1-800-collect every one knows that number and should you choose to accept the collect call it shows up on a regular phone bill. County jails are gonna keep *** people off and criminals are more than half of the good old U.S.A population! Give inmates the right to use 1-800-collect. Sincerely pissed from Manteca, lathrop and Sacramento (*** the almighty dollar) and them snobby *** guards at county "put me in the hole cuz they said I talk too much!" I still talk but not on the wanna be payphones they got in there/somebody call the terminator...lol