eReflect review: Money scam 28

I also purchased this software in September 2009 for my 8 year old son who is in second grade. I have not found this software to be useful at all and my son finds the pronunciation by the software to be frustrating and difficult to understand. Additionally, I have found that the dictionary does not contain many basic words that my son has in his weekly spelling lists - for example "didn't" and "cried". I contacted customer support for a refund via email and got no response. Calls to the number on their website gets message that the number has been disconnected. This software is junk and despite their "money back guarantee" you'll be throwing your money away.

I contacted the support of ereflect as I had computer problems, I could not have been happier with the response and consideration shown. All of our family have been using their software with great results. I was assisted with a complimentary download and follow up service ...who could ask for more!

I did not purchase this product but I just tried calling the number and emailing them to see if the people were right and no response. THIS IS A SCAM. It says the number is disconnected. Its not even a (800) number.

I am an employee of eReflect Software. We are a legitimate company and have been in business since 2005. While we have the occasional issue (doesn't everybody?) we do our absolute best to please all customers. Unfortunately, it's just too easy for our competition to defame us on sites like this. I would urge anybody reading this to make up their own mind. Please call us -- our 800 number is listed on our corporate website (just google "ereflect" to find it). Or go to the support section on the same site, submit a request to the helpdesk, and see for yourself how quickly we respond.

ereflect.com is the website, I didn't purchase it but I gave ereflect-723 the benefit of the doubt and went to their "corporate" website and called their phone number. It is indeed disconnected. The internet is also littered with websites designed to trick you into buying the software. So buyer beware.

Hi,

This is Marc Christian Slater, Director of eReflect Software. I am using the same account that Phil Stevens (Customer Service Manager) used 2 1/2 weeks ago.

First, I want to echo Phil's comment - I encourage you to MAKE UP YOUR OWN MIND. Please call our number anytime to speak to us. The number is [protected]. It is also listed on our main website, and the number is DEFINITELY connected :)

I realise that most savvy consumers won't be put off by the above comments. After all, each of the above complainers signed up, made a single comment, and hasn't been seen on this site since. Look at the profile of Skeptic33 for instance. This is not a skeptic, just a jealous competitor. He joined the site on Apil 28 for the sole purpose of defaming our company. He made a single comment (to respond to our last comment) and hasn't been seen since. Trust me, he would have logged in as marsha123 or easylearn, but he was too dumb to remember the passwords he used for his earlier "defamatory" fake users. Interestingly both those are also "single comment" users. That is, they signed up for an account, made a single comment, and have not been seen since.

If you are considering the purchase of an eReflect product, here are a few things you can do to test the validity of our company:

1) Call us on [protected] (for usa office only)
2) Go to our helpdesk and submit a ticket at http://www.ereflect.com/support.html (we will respond quickly with answers to your questions).
3) Verify that we are an Australian registered comany (Austraila has the strictest corporate laws in the world) by searching for "ereflect" here: http://www.search.asic.gov.au/gns001.html
4) If you REALLY feel the need, call me personally on my cell phone on +[protected]. But please make sure it's inside Australian waking hours :) as I will be working in our Australian office for the next 4 months.

I hope this closes the case for most people. Please be prepared for some more attempts to defame us (unfortunately that goes with the terrotory of being the leading company in your field).

If there are any doubts, please don't hesitate to call me using the details above.

Sincerly,
Marc Slater
Director- eReflect Software

To Marc Slater -- Your web site says there is 365 gauranteed money back, however, when I called your [protected] number, I was told the request will be sent to another dept. and I will be contacted in email by them. HOWEVER, nothing happened. I called again, same thing. I even asked your sales person "do you guys ever refund money to customers?". SHE COULD NOT ANSWER THAT! This is very suspicious! I would not recommend anyone to buy anything from your website. What a shame.

To logintoreportfraud,

Yes we always honor our refund policy - no questions asked. After your phone call you would have been sent an email about the issue. Without your information, it's not possible for me know exactly what happened here. However, the most likely cause is that you somehow missed the email or it was incorrectly put in your spam folder.

The fastest way to get a refund it to go to our helpdesk at http://www.ereflect.com/helpdesk/

You will then be given a ticket number and you can log in at any time to track the status of your issue.

Refunds are usually processed within 24-48 hours, and will always be processed within 1-2 weeks.

I hope this helps.

Marc Slater
Director - eReflect Software

If you go to www.ereflect.com/support.html - the phone number listed [protected]) is not in service. This is proof enough that a) the company is a scam, b) the company can't pay the phone bill, or c) they haven't updated their website with proper contact information. I would never purchase software from a company that meets any of these criterion. However, if you call the number listed above by Marc [protected]) it is connected to something...but there's no mention of a company name when the automated service picks up - very unprofessional. I guess to be fair to Mr. Marc Slater the question I have would be - why does the only phone number listed on your Corporate website (http://www.ereflect.com/support.html) not work?

Hi,

I recently purchased a program called Ultimate Vocabulary from eReflect. I called their phone number and they were quite helpful - they sent me another license key in less than an hour (I accedently lost my original one).

The company phone number definitly works and there is definitly a person at the other end - kevinmf888 I think you have written the number down wrong as the one on their website (http://www.ereflect.com/support.html) is [protected].

To be fair, many huge internet companies don't even publish their phone numbers. So kudos to eReflect for actually being contactable and helping me!

I called the number [protected] and a very live, very pleasant gentleman answered on the second ring.
Be honest people!

I bought the 7-speeding reading and ultimate memory, they gave me an invalid product key for 7 speed reading and I sent an email to the company and no response, after a day, when I check on the ultimate memory, it could not be opened.I wouldn't recommend anyone to buy the products from ereflect.

I change my pc now my license key dosnt work anyone send me one plz.

Dear Friends

I purchased Ultimate vocab last week, I hope its not worthy, So I uninstalled from the system and asking for the repayment for the last one week, But no response from them.Its waste to purchase this software and fully fake to refund policies.I need my money back Mr. Marc Slater Director - eReflect Software.Contact your team and arrange a rpayment.

Regards
S.Arumugam

I currently own e-Reflects Memory and vocabulary programs. Both programs operate just fine on my system. I have a Dell i7 quad core with 6 gig of memory. I have used their help desk for information on their audio program and got responses from them. They have been helpful on my questions. Both programs are great and are helpful to ones progress in society.

The programs work, don't let the negatives on this site discourage your decision on buying them. And I have had not trouble contacting them-they are there to help you.

Regards,
Dwdraw2

5/21/2013

Software works great no problems for me.

- check out the review - http://vocabulary-software-review.toptenreviews.com/ultimate-vocabulary-review.html

Hey guys,
Software works great for me no issues, you can check out the review from this website too.

http://vocabulary-software-review.toptenreviews.com/ultimate-vocabulary-review.html

I'm the superintendent of a school district, and we're considering installing vocabulary software on all the computers in the district, so the kids have something to do that's fun and educational. I stumbled up UltimateVocabulary, and the price caught my eye, but when I searched for reviews, every review was made on fake sites. Like the review link posted above, http://vocabulary-software-review.toptenreviews.com/ultimate-vocabulary-review.html, is clearly owned and operated by UltimateVocabulary. It started to look as if Ultimate Vocabulary was a scam, so I googled "Ultimate Vocabulary Scam" and this messageboard popped up. Needless to say, I'm not recommending that the district buy the software, which would have been about 1, 500 copies. I just wrote this to point out that directors of honest businesses don't come onto messageboards to convince potential customers that "it's safe to buy from us"; they let their reputation speak for itself.

Very Interesting Comment above.

Ultimate Vocabulary would love to own top 10 Reviews, perhaps the biggest most respected Review Site. However we must rely on the independent assessment of Top 10- much to the chagrin of some of our competitors. We invite and welcome the complainant to contact us (our search has not revealed ANY contact whatsoever ). Furthermore a google search could not find Mr Farnswell in order to that we could rectify his misconceptions.

eReflect Customer Service

When I finished ordering Ultimate Vocabulary and had entered my card information, there were a series of advertisements for additional courses. My cursor temporarily froze over the "purchase" option for one of these add-ons, and I accidentally clicked on it. Immediately, the sale went through without an option to review my order. I have had no response from my several emails to the company and the number given has been disconnected. My bank phoned and stated that I should cancel my card, as they feel this company is a scam.

WOW, I really appreciate sincere comments for those that have been a victim of scams. It is sad that someone has to be the victim to alert others. I am sorry it happened to you, but thank you for the warning. I am very very skeptical about purchasing products on line, so i did my research and Thanks God I reviewed comments.. I wanted to give the benefit of the doubt, i called myself right now from work, and guess what my friends, disconnected. so that speak for itself.. To make my comment legit, today is Wednesday Dec 03, 2014. time 2:21PM central time. phone line disconnected.
no more to say!.. SCAM... SCAM.. very disappointed. ! Have a good day

Nick J.
Dallas, TX

I just bought both 7 Speed Reading & Ultimate Typing. Had no problems installing them. Definitely not a scam from my experience.

The software is fine, they just don't do refunds!

And for the record I did buy Ultimate Vocabulary but after a few days decided I wanted to return it because there are other apps out there that do the same or better for free and are on mobile.
I asked for a refund and have only gotten email responses asking if "there is anything else they can help with?". Yes I'd like a refund. "But would you like free software?". No I'd like a refund. "you're on our top priority list, let us know if we can help you".
*facepalm*
I don't expect to actually get my money back, but I'm curious to see how long this goes. My guess is one year. I read that Ereflect's "Refund Policy" works by having their transaction post to your credit card as "pending" for one year. After that year is up, you pay. My guess is that most banks probably don't let you dispute a pending transaction. After one year, it's pretty likely that a person will have forgotten and forgo the dispute window once the transaction posts. Just a hunch. Nice scam.

Another warning . . . before making a purchase online I always check for problems on complaintsboard.com as well as the Better Business Bureau.
Apparently Ultimate Vocabulary aka eReflect Software are selling their products via Herman Street, Inc., which has a big "F" rating on the BBB.org website.
If you want a vocabulary program via download, it's probably safer to do it via audible.com or iTunes.com.
Otherwise, or a physical product you can return for a refund.
Here is the review on bbb.org, if copying the url here is allowed on this site:
http://www.bbb.org/utah/business-reviews/computers-hardware-software-and-services/herman-street-inc-in-west-haven-ut-22008255

FULLY COPY PASTE SOFTWARE
>>They may be good in english but not with computer(at least for now).
>>They may be a good English teachers but not good programmers. They tried to do good but their programs are highly UN-optimized yes programs are not written in native api and hangs, crashes frequently.
>> Many modules (internet based) are obsolete doesn't even work .
>>Even the dictionary is also not their own .
>>Filled will unnecessary bombastic about this software ULTIMATE VOCABULARY IS THIS IS THAT IS SUPER IS FANTASTIC ETC ETC 550mb of useless video software only 250mb next time please use shock-wave video to save space.
GURANTEED UNSATISFACTION

GOOD THINGS
>>They did only one good that is word list that all.
>>FLASH CARDS
>>MESSENGER MODE WHICH FREQUENTLY NOTIFIES YOU ABOUT UNKNOWN WORDS