2 years ago I purchaced a platinum premimum membership thought it would give me great deals. They would send me an email and I could buy the product at a discount. when trying several times to make a purchace seconds after recieving the email I was told that the discount was no longer valid, I explained that I had just recieved the email and was told that was the difference between west coast and east coast time, so I canceled my subscription to the membership and made sure that it could NOT be automatically reinstated reciving an email to prove this. December 21 2011 ecost billed me for a new years membership, two years later!
I called them and they had no record to the transaction happening and my ecost account showed that I was not a premimum member, I was put on hold and hung up on. three times this happened. the fourth time I said I would contact corporate if I was hung up on again. They have no proof that I made the transaction so they made it for me, there nothing more than common thieves!
Ordered a Netgear WNHDE111 in September. When I received the unit, I found out it was incompatible with my setup. I was told by ecost that they did not accept returns and that the compatibility information was clearly stated on the site. I tried to get support from Netgear, but they refused because the item had not serial number. I requested a serial number from eCost, and after three months of being promised one, I was told that they could not supply one. In spite of this, they refused to take the item back, so I am stuck with it and cannot get support to determine if it can be made compatible.
Ordered five "recertified by Logitech" 1500 rechargeable keyboard/mouse desktop sets. received five extremely used logitech 1500 desktop sets that were literally dumped in a box and missing the rechargeable batteries and the regular batteries. Also missing the CD's for installation. Called Ecost and after 30-45 minutes of hold was instructed that in order to return the items that I would have to call Logitech and get a case number. Called Logitech and was informed that all recertified products come in original packaging with all accessories including batteries and installation cd's and would never arrive in the condition I received the items in. Logitech gave me case number [protected] and I called Ecost back and after a very lengthy hold time, was informed that I would receive an RMA authorization in the email after 24 to 72 hours. After reading other reviews on customer dissatisfaction with Ecost I do not expect a resolution in a timely manner if at all. Will be filing with BBB and Attorney General. Their practices for returns are clearly designed to discourage and delay the process. Restocking fees are charged even on non-delivered and defective merchandise. I am writing this review as the only means to warn others to the deceptive practices of Ecost.com. Order from legitimate company's like Newegg and Zipzoomfly where legitimate returns are handled quickly and courteously.
ECost.com is the poster child of deception and fraud.
Ok. I'm in a pissy mood and I won't try to hide it. Yesterday I had to turn into Evil JJ, and while...
STAY AWAY from their "Platinum Premium" trap deal. They sent you some "too good to be true" price, and you can buy it if you pay $39.95 for membership. Once you signed up = you're screwed. The outrageous deal is a bait for you to buy the membership. The deal is never there, always expired, plus it said "offer will be randomly posted between 11am-6pm", meaning you will be on computer for 8 hours, hitting F5 to refresh the page, and NOTHING will come up. I tried that, just to prove this company is a scam. So Stay away from them!!!
Shipped with DSL and took excess of a week to find out this package was lost. had no account ot shiiping posted on the web. Had towait that long to find out it was shipped.
Once DHL confirmed it was lost the money was held and not returned. Still waitng for my account to be credited so i can use a reputable dealer. See other compliants too. Wish i would have used this site before buying. Not ANY CUSTOMER SERVICE.D87E9