Clovecigaretteshop.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Clovecigaretteshop.com
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Stole my money
I sent them money threw westeren union. They took the money and then tells me that they never received the money. Do not buy from this company, Transaction Summary Date Service MTCN Receiver Amount Send Again 08/22/2013 Bank to Bank [protected] i pande putu yadnya, Indonesia 105.00 Send Again Order Status: The money transfer was sent to...
Read full review of Clovecigaretteshop.comOrder never received - no response from company
I placed an order and paid the same day. The money was deducted from my credit card the next day. I have now been waiting 2 weeks and my order is still listed on their website as pending, and they haven't responded to multiple emails, or provided a tracking number, etc. This company WILL RIP YOU OFF!
Incomplete order
These guys customer service is decent until after you get your order and find out that it is not correct. I ordered 2 cartons of gudang garam international and received only 1. I ordered on 11/20/09 and received on 12/5/09.
I sent numerous emails over the past week and at first CCS say that they will check on it, but that was it. I think that once they get your money then they don't care about how your order comes out.
Buyers BEWARE of this company! Indonesia is notorious for shady dealings over the internet. They claim to offer refunds and garunteed customer satisfaction, but it is not true!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear All,
Thank you for all comments and support,
We are sorry if we are late to respond all complaint regarding our service due we received hundreds order per day.
Please note : Order cigarettes and import cigarettes have lot risk with custom,
Before Purchase order, please ensure that importing cigarettes by mailorder or internet is ALLOWED by Custom in your Country. Any confiscated item by custom office WILL NOT BE REFUNDED.
Now we are answer !
Please check below links
http://www.clovecigaretteshop.com/about/history_order/bindy_w/
http://www.clovecigaretteshop.com/about/history_order/alan_goodman/
Clovecigaretteshop.com — Do not order from them
Two cases above can description the situation for some problem about cigarettes order.
For delay shipment, we have to wait few days to make next shipment day. it for avoid a suspicious from the custom regarding the content of package ( cigarettes ) due we mark the as gift.
Regarding Balipayment case, We already contacted them to make solve the problem. some customer already get the refund their payment by balipayment as two customer for sample:
1. Full name : Joshua Lee
Address : 19235 box canyon rd
City : corona
State/Region : CA
Zip : 92881
Country : USA
The buyer will damage your busniess and the chargeback issue attach as follows:
Email: jleercc@live.com
Amount(s): $77.30 USD
Reference number(s): 25BA1-707D7-6D3AA
Chargeback case number: [protected]
2.
Full name : David Allen Winslow
Address : 1642 lexington. #3
City : Santa Clara
State/Region : CA
Zip : 95050
Country : USA
The chargeback issue attach as follows:
The ##### Loss Prevention Team wishes to inform you that dawinslow79@#####.com has disputed a transaction through their credit card issuer. As a result of this chargeback, we have reversed the corresponding payment(s) from your ##### account. Details of the payment(s) in question are as follows:
Email: dawinslow79@#####.com
Amount(s): $134.75 USD
Reference number(s): 35839-68E87-70E21
Chargeback case number: [protected]
for another customer that not get their refund, please contact your bank or credit card company for claim the money from balipayment.
Some customer do not patient to waiting their order as you know, some country are not legal for cigarettes...
we have success sent the cigarettes to USA or another country depends your custom situation or lucky day when the cigarettes arrived in custom.
please find our testimonial : http://clovecigaretteshop.com/catalogue/testimonial.php
Now, we try to get a new solution for payment so its will more cheaper for your fee of payment.
Thank you for all complaint. we will improve our service...to be better.
Do not order from them
I am sending out a warning to consumers that may be, or is considering an order from/through ClovecigaretteShop.com.
I placed an order back at the end of September 2009. It is now Nov 13th 2009..., and I still have not recieved my clove cigarettes. I kept in close contact with DHL shipping, whom the package was shipped through.
The package which was supposed to not have any indicators that it contained a tobacco product, was stopped and help for a short period by customs.
Clovecigarettesshop.com does have a disclaimer stating that if a package is KEPT by customs...they will not refund payments. This I can understand, and have no issue with.
However, DHL shipping shows that the package was released and sent back to the shipper. According to DHL records, the package has been sitting in Indonesia waiting to be reclaimed by Clovecigarettesshop.com. After repeated efforts to contact them by email, I have recieved no help with the situation.
I have sent Clovecigaretteshop.com all of the DHL tracking info I have recieved, as well as communications I have recieved from DHL. And yet they REFUSE to take care of either reshipping my order, or refunding my money to my credit card.
I AM WARNING THOSE THAT USE THEIR SITE THAT THERE IS A CHANGE YOU WILL LOSE YOUR MONEY/ NOT RECIEVE YOUR ORDER...and it is NOT due to a package being help indefinately by customs.
It is because they refuse to hold up Good and honest business practices.
Beware.
PLEASE PASS THIS WARNING ON TO OTHER CLOVE SMOKERS!
The complaint has been investigated and resolved to the customer’s satisfaction.
please check our reference picture :
Dear All,
Thank you for all comments and support,
We are sorry if we are late to respond all complaint regarding our service due we received hundreds order per day.
Please note : Order cigarettes and import cigarettes have lot risk with custom,
Before Purchase order, please ensure that importing cigarettes by mailorder or internet is ALLOWED by Custom in your Country. Any confiscated item by custom office WILL NOT BE REFUNDED.
Now we are answer !
Please check below links
http://www.clovecigaretteshop.com/about/history_order/bindy_w/
http://www.clovecigaretteshop.com/about/history_order/alan_goodman/
two cases above can description the situation for some problem about cigarettes order.
For delay shipment, we have to wait few days to make next shipment day. it for avoid a suspicious from the custom regarding the content of package ( cigarettes ) due we mark the as gift.
Regarding Balipayment case, We already contacted them to make solve the problem. some customer already get the refund their payment by balipayment as two customer for sample:
1. Full name : Joshua Lee
Address : 19235 box canyon rd
City : corona
State/Region : CA
Zip : 92881
Country : USA
The buyer will damage your busniess and the chargeback issue attach as follows:
Email: jleercc@live.com
Amount(s): $77.30 USD
Reference number(s): 25BA1-707D7-6D3AA
Chargeback case number: [protected]
2.
Full name : David Allen Winslow
Address : 1642 lexington. #3
City : Santa Clara
State/Region : CA
Zip : 95050
Country : USA
The chargeback issue attach as follows:
The ##### Loss Prevention Team wishes to inform you that dawinslow79@#####.com has disputed a transaction through their credit card issuer. As a result of this chargeback, we have reversed the corresponding payment(s) from your ##### account. Details of the payment(s) in question are as follows:
Email: dawinslow79@#####.com
Amount(s): $134.75 USD
Reference number(s): 35839-68E87-70E21
Chargeback case number: [protected]
for another customer that not get their refund, please contact your bank or credit card company for claim the money from balipayment.
Some customer do not patient to waiting their order as you know, some country are not legal for cigarettes...
we have success sent the cigarettes to USA or another country depends your custom situation or lucky day when the cigarettes arrived in custom.
please find our testimonial : http://clovecigaretteshop.com/catalogue/testimonial.php
Now, we try to get a new solution for payment so its will more cheaper for your fee of payment.
Thank you for all complaint. we will improve our service...to be better.
I placed an order with them for almost $300.00 and paid through Alertpay on 11/01/2010. CCS says they were unable to retrieve the money deposited into their account, so they won't ship my order. When they do respond to my E-mails, it is the same useless response. I have opened a dispute through Alertpay, to which they have not responded. Will update once resolved either way.
Same story,
Place an order the end of September 2010, have yet to receive it. Attempted to contract them numerous times.
If you go to the link bellow you will find there are many other costumers with the same complaints.
Looking into legal action against this company. Will update with any news.
David.
(http://www.pissedconsumer.com/index.php/index.php?option=com_content&task=view&id=161911&Itemid=72&pccache=0&mosmsg=Comment+Saved!+If+the+comment+is+not+related+to+the+topic, +it+will+be+deleted).
I have used Clove Cigarettes Shop several times in the past without any issues and have recommended the site to MANY of my friends who have made many purchases, spending a collective total of over $1000 through Clove Cigarettes Shop. But on September 1st 2010, I placed an order for $101.48. On the same day, I made payment through BaliPayment with credit card for $107.48 ($6 fee to pay with credit card). It is now September 27th 2010, and I have made over a dozen attempts to contact Clove Cigarettes Shop through email about my order, and they claim I have not paid. They will NOT respond to ANY form of contact! They have my Money! And will not ship my product or email me back! I have forwarded the confirmation/receipt of payment to them over 6 times now, begging and pleading they ship my order and include my receipt of payment in the email, and only twice have they responded and it was with an automated response of "we have not received payment, please forward your copy of confirmation email". They respond THIS to my FORWARD OF THE RECEIPT/CONFIRMATION OF PAYMENT! I am starting to wonder if I will EVER receive my items, or if I have just lost over $100! Clove Cigarettes Shop, if you are reading this, PLEASE ship me what I have already paid for almost a month ago! Order #10696
1. Written by BindiCo, on [protected]:06
Please check at http://clovecigaretteshop-com.pissedconsumer.com/beware-all-clove-smokers-20091113161911.html
Satisfactory resolution...
This company has worked with me, and has managed to come to an agreement in reference to my order, that I was satisfied with.
Still... I would caution those who chose to order through this company. It was only through placing this complaint on www.pissedconsumer.com that I was able to get ANY action from www.clovecigaretteshop.com in regards to my order. If I had not acted beyond the volley of emails..., I would probably not have recieved a refund, or the product ordered.
Be well, be safe.
We are sorry for this problem but we have shipped your order.
We have a long holiday for Idul Adha, if you are muslim, you will know this holiday.
We are not scam and we are trust company. we can send you a copy of airwaybill number from the courier for our proof.
We have shipped your order by EMS
Here is tracking number EE133995427ID
Please track at http://www.track-trace.com/post
Or http://www.USPS.com for USA customer.
This trace number will be working after 2 days since the shipment date.
The delivery time aprox. 4 - 7 business days.
You need to call your local USPS or Local Post office to verify or notify them that your are expecting a package.
Please advise if you received the packages.
Best Regards,
CCS
I ordered a week ago & haven't received any response, not even a shipping/tracking number. I did call my fraud # linked to my debit card, and am waiting to hear back. I think I lost $227 to these scammers. PLEASE everyone, BEWARE!
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Dear All,
Thank you for all comments and support,
We are sorry if we are late to respond all complaint regarding our service due we received hundreds order per day.
Please note : Order cigarettes and import cigarettes have lot risk with custom,
Before Purchase order, please ensure that importing cigarettes by mailorder or internet is ALLOWED by Custom in your Country. Any confiscated item by custom office WILL NOT BE REFUNDED.
Now we are answer !
Please check below links
http://www.clovecigaretteshop.com/about/history_order/bindy_w/
http://www.clovecigaretteshop.com/about/history_order/alan_goodman/
Clovecigaretteshop.com — Do not order from them
Two cases above can description the situation for some problem about cigarettes order.
For delay shipment, we have to wait few days to make next shipment day. it for avoid a suspicious from the custom regarding the content of package ( cigarettes ) due we mark the as gift.
Regarding Balipayment case, We already contacted them to make solve the problem. some customer already get the refund their payment by balipayment as two customer for sample:
1. Full name : Joshua Lee
Address : 19235 box canyon rd
City : corona
State/Region : CA
Zip : 92881
Country : USA
The buyer will damage your busniess and the chargeback issue attach as follows:
Email: jleercc@live.com
Amount(s): $77.30 USD
Reference number(s): 25BA1-707D7-6D3AA
Chargeback case number: [protected]
2.
Full name : David Allen Winslow
Address : 1642 lexington. #3
City : Santa Clara
State/Region : CA
Zip : 95050
Country : USA
The chargeback issue attach as follows:
The ##### Loss Prevention Team wishes to inform you that dawinslow79@#####.com has disputed a transaction through their credit card issuer. As a result of this chargeback, we have reversed the corresponding payment(s) from your ##### account. Details of the payment(s) in question are as follows:
Email: dawinslow79@#####.com
Amount(s): $134.75 USD
Reference number(s): 35839-68E87-70E21
Chargeback case number: [protected]
for another customer that not get their refund, please contact your bank or credit card company for claim the money from balipayment.
Some customer do not patient to waiting their order as you know, some country are not legal for cigarettes...
we have success sent the cigarettes to USA or another country depends your custom situation or lucky day when the cigarettes arrived in custom.
please find our testimonial : http://clovecigaretteshop.com/catalogue/testimonial.php
Now, we try to get a new solution for payment so its will more cheaper for your fee of payment.
Thank you for all complaint. we will improve our service...to be better.