I have been trying to get cleared to drive for Uber (resume). I have taken my car 2011 ford Taurus to at least three different locations. Each time I go to one they say this is what you need to get done. I go and get it done take it back then its something else. So I decided I would just get work done then go back to same Belle Tire location. Upon getting work done for total of $600 I go bac to Belle Tire that wanted $1500 for parts and labor, they said I needed other work done> Same place I had just went to 10 days earlier. Belle Tire is constantly making other claims the company doesn't have a policy that all the stores follow. It was a very unpleasant experience and continue to be to this day! Still they want $750 for additional work on my car. The parts cost $245 the labor is $500!
I just took in a rim to have a new tire put on. Belle Tire said that they would have to order the tire. That was fine. I was not in a hurry. I was told that the tire would be put on when it came in and that they would call me. After 5:00 P.M. the next day, and having heard nothing, I decided to go check on the tire. They hadn't touched it. They rushed to mount and balance the tire, took my money and put it in the back my vehicle. When I got home to put the tire on, I could hear the air leaking out of the tire. They didn't check to see if it was leaking, so now I have to go back and see if they can fix it. I have had so many problems with my local Belle Tire, that I believe I would rather pay more and have fewer problems.
Belle (Hell) Tire and Discount Tire to Rescue
January 9, 2009: I sent my son to Belle Tire 6780 West Main Oshtemo, MI 49009 to purchase a new set of Goodyear TripleTred for my 2007 Grand Prix with about 40, 000 miles on the car. Bought set of tires.
January 16 or 19: Son went back to Belle Tire because of tire shake. They rebalanced all tires. Chad at Belle Tire gives a quote for tie rod ends and says there is a bent wheel (out by ¼”). I called and talked to Chad and I refused repairs. I had my son bring the car 60 miles to my house to my auto shop.
January 20, 2009: Appoint at my auto shop and my bucks to check it out: no bent wheel, no bad tie rods, and no bad front end parts at all, so no repairs needed. What a surprise. My mechanic rebalanced the tires and suggested that we had bad tires.
January 23-30: I called Belle Tire and asked for a regional or district manager. I got a guy named Pete and I discussed my problem. We made an appointment for February 9, 2009 at 5:30 pm.
February 9, 2009: I took off work early to make the 5:30 appointment (I work to 5:00 and it is an hour drive). Pete put the car on the alignment rack, we waited, he came and got us, nothing wrong with front end. Pete offered to balance tires, said that the quote for front-end repairs should never had happened (nothing wrong) and gave us his apology. At this time I asked him what he was going to do about the scratched wheels from the tire changer? (Car had OEM tires on when I purchased the car two weeks before the tires were installed) I had inspected the wheels just before the tire purchase; they were like new, no scratches or nothing. Pete would do nothing for me.
February 16: talked to Pete again, he agreed to have the tires rebalanced or replaced at the Portage store per my request. Son took car to Portage store that week and they replaced one tire and rebalanced all tires, took for test drive and tires shook, returned and replaced one more tire, test drive and seemed Ok. Within two days tire shake is back.
Between Feb 10 and March 5: I found the phone number for Don Barnes, CEO of Belle Tire and I left no less than 5 messages for him. No returned calls from Don Barnes.
March 5, 2009: I called Don Barnes again; I got to talk to him. He was very helpful and wanted to know if I had pictures of the wheels. Asked for me to send and he gave me his cell number. Same Day, I emailed pictures of the wheels. Mr. Barnes called me and said that they would replace the wheels and they were on order and should be in by Feb. 10 at the Portage, MI store. I was not happy with the Oshtemo store after Chad had tried to replace front-end parts that were not needed. Sound good.
March 13: I called Don Barnes to ask about wheels, will check and call me back.
March 13: Pete called me (per talking to Don Barnes) Pete said they can not get new wheels and they want to put their 16” rims and tires on car and send wheels to Keystone for remanufacture. About a 4 day turnaround. I asked Pete for several hours to evaluate his offer.
I went to local Cadillac-Pontiac dealer with the car. Local dealer can have wheels in two days, in stock at dealer warehouse.
I called Pete and gave him the dealer and part number and price. I said that his wheels on my car would be like holding my wheels hostage; I was not comfortable with that option.
Don Barnes called me back and said he needed more time to get wheels at his cost. I told Mr. Barnes that I wouldn’t be held hostage with my wheels gone after the track record of Belle Tire this far. Don Barnes wants more time to get wheels. I said that is fine.
March 17: Pete called and told me that wheels will be at the Portage store today and Kevin will call when in.
11:30 Kevin called and wheels are in. We made appoint for 2pm for install.
2:00pm My son called from Portage store, 1 wheel is not same color as other 3wheels, paint has overspray obvious that the wheels are used and not any better than ones on the car now.
We refused to take the wheels offered. Don Barnes and I had agreed that I would get either New (OEM) or remanufactured (Keystone) wheels. Offered wheels were neither.
I called Pete and he offered a new set of Belle Tire wheels. I reminded him that new wheels will not resolve the tire shake and that I liked the stock wheels. I just want to be restored to my condition before I came to Belle Tire. No I do not want your wheels, thus far you do not stand behind your products. I called Don Barnes and left a message. I got no return call
March 25: I sent email to Don Barnes asking again for resolution of this issue, I just want to be restored to my condition before I came to Belle Tire. Don Barnes returned the email and the just of it was “What is it exactly that you want Belle Tire to do because it seems that everyone of our efforts are going by the wayside?”
This is the last that I heard from Don Barnes.
April 3: I sent an email to Don Barnes asking for resolution to this issue.
I still have damaged wheels and tire shake.
Discount Tire Benton Harbor, Michigan to the Rescue.
I call my local Discount Tire and made an appointment with Darryl. Had my son bring the car 60 miles home and took the car in and they inspected the wheels and tires. Had some out of round tires and they ordered new set of tires for us. Several days later we returned and had the new set installed. Problem resolved with the tire shake!
I still have the damaged wheels on the car, obvious damage from Belle Tire and their tire changing personal and equipment. Belle Tire Sucks.
4 mins ago by bcrefl 0 Votes
I use to work for belle. theres a lot that goes on. be careful when you go for anything, they like to "upsell" i.e., bg flushes that you do not necessarily need-coolant power steer, fuel system and brake system. also the free alignment check--what ajoke, if the printout says its in align the techs "bump" the heads on the tires to make it read out of spec, you buy the alignmnt, company and techs make money and consumer is out. if its free dont buy it! they donothing but bump the head to the spot it was and presto its done. the mechanics are under a lot of pressure by mgt to get the car out fast, sometimes not fixed right, but deal when it comes back later. mgt is under pressure to sell-their bonus and pay is tied directly to that. however think of this, belle has the best pay around--they pay mechanics up to 23% of labor and PARTS-think of it, the more parts u sell the more you make, be careful
. I recently installed a Team Z front end suspension kit along with headers and a full exhaust system on my 02 Mustang GT. I brought the car to Belle Tire to have them perform the alignment on the front end. I drop the car off and walk down the street to get my hair cut.
As soon as I walk in, the sales person, Scott Mitchell tells me "Your exhaust was hanging down in the back, you'll have to get some different bolts to fix that." I was confused by this, and wondered why my exhaust had anything to do with an alignment. I told Scott that I knew of no problem with my exhaust, and that it had no leaks. I then proceeded into the waiting room to wait for my car to be finished. As they are finishing I see them pulling the car off of the alignment rack, and the guy driving had to call two other technicians to lift up on the rear wheel wells in order to get the exhaust to clear the rack as he was pulling off. I immediately go to Scott and tell him what I noticed, and directly ask him if they hit the alignment rack with my exhaust. He says "yeah it did hit." I ask him if there is any damage, he stumbles on his words and mentions a scratch. I tell Scott that before paying I'm going out to the parking lot to look over my car and see if there is any damage.
I get under the car and see where the X-pipe connects to the cat back there are scratches and red paint marks (the same color as the alignment rack). It is very clear that they hit the alignment rack with my exhaust and caused some damage, then tried to hide it without telling me. Scott comes out to retrieve me from the parking lot and I point out the obvious damage to him. Scott assures me that he has been working on cars for a very long time and that I simply need new bolts to correct this problem. I tell Scott that this is not good enough, my vehicle was brought in with the new exhaust in perfect working order, and I expect him to repair all of the damage that they caused. Scott then begins to blame me for the problem. Scott says that "your exhaust was hanging down so it's your fault." Yes, I know this is unbelievable, but that is exactly what he said. I am beside myself. This guy damaged my vehicle and said that it was my fault. I tell him that they should have checked the clearance as they were pulling onto the rack, and Scott's answer to that: "Well he can't see under the car while he is pulling onto the rack can he?" Once again, I cannot believe the logic that Scott Mitchell is presenting here. Apparently Scott feels that it is the customer’s responsibility to ensure that the vehicle is not damaged while at their shop. I go back and forth with Scott for a while demanding that he repair my vehicle before returning it to me, which he continues to counter with an offer of putting my vehicle on the rack to show me what I need to do to fix it. Finally another manager steps in, by the name of Steve. I have dealt with Steve during all of my previous trips to Belle Tire, and I've never had a problem with him. He looks at my car and after some negotiation he offers to just write off the cost of the aliment ($50) and I will fix the exhaust myself. I agree to this, thinking that they were simply too lazy or inept to clamp my exhaust properly and I can fix it with simply some bolts as Scott suggested.
I end up leaving the store, rather displeased, in my car with a full new exhaust system that now has a leak in it. Later when I get home I begin inspecting the exhaust to see what I need to do. I then see exactly how extensive the damage is to my vehicle. They apparently struck the alignment rack so hard, that it completely ripped the flange off of my X-pipe, and smashed the bottom of the ball. I didn't know this when I inspected it at the Belle Tire because they made sure to slide the clamp back in between the two exhaust sections. It however had no actual attachment to the X-pipe section anymore. The passenger side of my exhaust pipe was hanging down with no connection at all. They had effectively destroyed my brand new X-pipe.
I can't believe the level of disrespect I received from Scott that day. My vehicle was seriously damaged in their shop. Scott had no intention of telling me about it, and only confessed to it when I directly asked him if they had hit their alignment rack. Scott went further to blame the entire incident on me, and tell me that it was my responsibility to fix.
I once did all of my wheel and suspension business through Belle Tire. I can tell you for certain that due to Scott's blatant disrespect for me they have lost myself, my family, and all of my friends as customers.
In Nov. of 2007 I purchased a new pair of tires at Belle Tire of Madison Hts., MI. for our 2003 Dodge conversion van. Recently (about a week ago) I noticed a shimmy in the front end while driving to work. This only got worse over the next 2 days. Upon inspecting the front end myself I recognized 2 indentations in the outer sidewall of the front right tire. I knew immediately that the tire was getting ready to throw a steel belt. My wife brought the van to the Belle Tire where the tire was purchased to see what they were prepared to do about this.
The person who looked at it tried to give my wife a song and dance, stating that the tire must have been removed and placed back on incorrectly (absolutely not true). The brakes on the van were done back in November just after the tire replacement and the van was driven to Florida and back and has been driven daily since then with no issue until about a week ago. Since my wife has no expertise when it comes to auto repair it is my feeling that this unscrupulous repair tech. took advantage of her to the tune of $243 by replacing the rim and putting the same tire back on the vehicle. I am thoroughly disgusted with this result and feel that Belle Tire should own up to the poor quality of their workers. Because of this transgression I will no longer patronize any Belle Tire establishment and will warn anyone who inquires of me to "STEER CLEAR OF BELLE TIRE."
November 14 2006 front brakes, pads, new rotors labor- $340.00 on son and daughter in laws car, fast forward to june 17 th 2008 same car now needing new rotors, new pads along with comp-lete rear brakes that bellle tire said did not need done $629.00. Belle Tire warranty covers 2 years on pads and rotors belle tire would not honor warranty priceless the red wings need to find another sponsor they have a crook on board.
Bought a couple of tires. After I got home and read the receipt I noticed they added in $6 per tire for their replacement warranty. It's optional but no one ever mentioned it.
I called them to correct it and was told I had to bring the receipt in and have a check sent out by their corporate offices even though I had paid using debit card.
When I finally went in to confront them I as told they didn't need to disclose the warranty as it was "part of the quote" I had received.
I wonder how many people they fleece on this warranty that never even know it exists.
This is my second complaint on this issue. I had stated previously I had purchase 4 tires from Belle tire, along with the extended warranty($12 per tire). One of the tires turn out have a defect, so I took it into the store to have it replaced. Not only did the Belle Tire facility not honor my warranty, they tried to say two of my tires were defected (or cupped, which they say is not covered by the warranty), then tried to sell me two tires, instead of one, for a price greater that I paid for the original ones. Not to mention they had my wife drive away with three lug nuts one one of the wheels (there should have been four), which they "stripped, then later repaired after I filed a complaint. This is one of the most frustrating and appalling experience I have every had with a tire company. Believe me, my opinion is valued by a number of people that could have possibly been potential customers of Belle Tire. Regards!
I went to Belle Tire in Lansing and bought two new tires for the front of my Astro Van. 3 months later I...