AXS

I spent two days attempting to purchase Zach Bryan tickets for his Huntington WV show. If I wasn't constantly getting booted from the purchasing screen because it thought I was a bot, then the tickets that still showed available and I tried to purchase were always " no longer available" even though if I refreshed the page, guess what they still show available. I was unable to purchase tickets and this was without a doubt the worst e-commerce experience I HAVE EVER had attempting to by concert tickets. In fact Im 51 years old and I cannot remember a worse experience purchasing tickets since I was a teenager standing in line for hours to buy tickets. It's no wonder I've never heard of AXS when purchasing tickets before. Ticketmaster vastly overcharges but at least I can purchase from their site.

The app simply does not work. And what it does when it attempts to work is worse than if it did work. Once in a while, it might actually show you your ticket. But then it gets stuck on a page that has nothing to do w/ your account or access attempt. Finally, I got so frustrated (and scared that I would not be able to get in my show (3 hours away) that I put the ticket up for sale. As the show got closer, and I had no record of my ticket on the app that didn't work, I FOUND THE PHONE NUMBER. SAVE IT! TRUST ME. I finally reached a human being and was told, "there is nothing on the app because your ticket got sold." They are supposed to tell you as soon as a ticket is sold , so two people don't show up trying to use the same ticket. But they said "I had to call back the day after the show to get my money from the sold ticket. So now, I've been waiting for over an hour, to talk to someone again. Here's the phone number. [protected]. Keep it. You WILL need it if you make the mistake of dealing w/ these people. RUN AWAY! RUN AWAY! Trump was right. The enemy was within, and they run this company!

We bought tickets for Gladys Knight for front row. The seat numbers were not posted until the day before. After driving for 3.5 hours we have a view of the exit door, the trash can, and the monitors on the front of the stage. Forget even seeing any of the performers. Never Again. No seat numbers no tickets. $450 dollars 2 tanks of gas and a hotel room pissed away!

I bought the tickets to an event direct from the direct ticket sales, and saw the confirmation come down and i wanted to print is but the printing button did not print, so i did a screen save and got the confirmation, then the AXS company cut in and did their thing and took over. And said I needed to download google play to access the tickets. But I already had the direct confirmation. These people lied totally and then I paid extra for the pre-party access and some pictures and got nothing. This is a thieving company and then they lie. Gee that sounds like Joe Biden. And this company is based in Los Angeles, so looks to be woke liberal. And yes most woke liberals are corrupt and lie. I will not go to another show they are involved with. I did go to the event with an email and a print out of a confirmation of the base show and the lady at the door let us in. They know what this company does. Crooks.

I never received my wristbands for Powertrip which is happening right now. I cannot attend due to health issues. I am unable to sell/give away/transfer the wristbands since I do not have them in hand. Axs says that I have to pick the wristbands up myself and I can't just transfer them to someone else. These are a 5-hour drive away. I cannot drive that far. This is why I am not going. I paid quite a bit of money for these tickets. Customer service has been less than helpful for several issues. Including when I proved that I did not have my wristbands. When I spoke to an agent today he just said "Well, I guess you will just have to miss out on this one." Nah, I won't be going to any of these events put on by axs or Powertrip! This has been an entire disappointment from the beginning.

Absolutely horrible experiences with this platform, and its customer service. 1) The web site glitched and it made me purchase tickets for the wrong night. (This was later addressed and I was able to request to change my tickets to the proper night via a Google Form.) 2) For another concert, I realized that I had forgotten my physical ticket at home. I called customer service to ask to void that one and receive a digital ticket instead, and was put on hold for over an hour. On a Wednesday afternoon. (Once my call was finally answered, the customer service woman was extremely kind and helpful, which I appreciated.) 3) When purchasing tickets to a third concert, I got to the end of the queue, only for the site to redirect me to a page saying "This sale link is not valid." I have no idea why; I only just clicked on the link I was given by the Verified Fan process. I complained about this glitch on Twitter and the support team DMed me saying that tickets were still available to purchase. They did not address the original issue, only replied with canned responses and did not apologize for the problem, and the tickets that were supposedly "available" were the $550 "Premium" tickets, i.e., a small number of tickets set aside for the web site to sell at "market value," which really just means they're doing the scalping themselves. (Ticketmaster does this too and calls theirs "Platinum" tickets.) For context, it was GA admission and the original price was $50. TL;DR I had a horrible ticket-buying experience and then received even worse customer service.

SHAME ON AXS...Believe the negative reviews you read about the AXS obstacle course for a refund. This is a company riddled with an adolescent ethos of blaming others (e.g., promoters and bank delays) and crafting a well-designed "queue" system as reasons for a delay in customer refunds. My middle-aged wisdom of red-flags knew not to believe the refund was coming when I used their internal system (not once but twice) to request a refund for a covid-cancelled event, and I did not receive any email confirmation of my request NOR did the multiple calls to customer service produce anything but ridiculous excuses of "not seeing anything requested"...yada, yada...yada, yada. Well after the "30 business" days to request a refund, I initiated a chargeback through my bank who found that "the transaction was incorrect" on the part of AXS, and I was issued my permanent refund. This company refuses to grow up and do right by its customers during the pandemic affecting BOTH customers and companies. AXS reminds me of the selfishness of those who panicked and made a run to the groceries stores for toilet paper and frozen meat products; they were more concerned about their own survival than for the community to survive. Sure, they could wipe their butts, but they can't wipe away their reputation of a lack of concern for others. When a company prioritizes self-survival over customer survival, it is surely the nail in AXS' self-made coffin. With few or no customers, a business is a non-entity. So, PLEASE STEER CLEAR OF AXS...PURCHASE ELSEWHERE. LET THEM SINK SINCE THEY STINK!

AXS is operating with total fraud and have tried for 72 hours plus to resolve their mistake of double charging for 4 tickets purchased online on April 28. I attempted the purchase of a group of 4 tickets for the New Orleans Jazz Fest. After several attempts of the online purchase, including entering 2 different credit cards, AXS's error message appeared and the charges were not processed. At least I didn't know they were! I called customer service to have someone check on the error message and they had me attempt it one more time. This is the only one that went through and there was not an error message during the transaction. I received one email confirmation for 4 tickets and went to double check the status on the app immediately after the purchase. To my complete surprise, there were now 8 tickets and I was charged for both sets of 4 though NEVER received an email confirmation for the second 4 tickets. I called customer service 3 times over the next 24 hours to resolve this complete fraudulent situation directly caused and orchestrated by AXS. Each time I spoke to a representative, they promised a call back from a supervisor and an email with a confirmation of a credit due to me. And of course, I never got a call back nor did I get an email. And so there is no paper trail for me to have as a back up. I have since filed a dispute through American Express Platinum card and fully expect a refund to be processed. However, this is unacceptable policy from this company and it is clearly an error within their software system that ends up as consumer fraud! Disgraceful and I would like a full refund immediately for both of the orders.

This is why I don't like AXS (ticket website). If you buy from AXS, jut know it's going to be a bit stressful.

1. Getting tickets from is nearly impossible because everytine you choose a seat they are like sorry it's unavailable, then all the actual seats that are available sell out.

2. They LET people upcharge a crazy amount... like they have a specific area of the event for RESALE. Which is fine for people who can't actually attend the event, but there are people who buy, so they can resell for thousands of dollars. There was one person selling a ticket for $5000 like with that kind of money I could buy round trip plane tickets to Korea 4 times! I KNOW those people didn't actually buy tickets to go see ATEEZ. THEY ARE LETTING PEOPLE SCALP TICKETS ON THEIR OWN PLATFORM.

3. Customer service people don't know what events have tickets, cause right on the selling time the ticket link wouldn't work so I called them and mind you it was 2 min. after the said time tickets were supposed to go on sale and he was like oh there are no tickets available for this artist at this venue. So either he was being a *** and didn't care to do his job or didn't want to do his job. Or AXS just lied about having extra tickets for sale.

4. I didnt really want to put this as a reason because I know there are factors that can't prevent one from being on time on the dot. But with my previous ticket buying experience, NEVER once have they EVER been on time with selling the tickets, which can get kind of discouraging. They used to have like a wait room, where you had a place in line to buy the tickets instead of it being a free for all, but they didn't have that this time around. If they got rid of it, they need to bring it back.

I've been trying to buy tickets through AXS repeatedly for weeks with no success or help. I have talked to customer service representatives several times. First I was told something was wrong with my payment method and was recommended to try another method or contact my payment provider (bank) which I did and found out there was nothing wrong from Chase Bank, nor did any other payment methods work. I was told they would send a ticket to their technical support and would receive a response in 1-2 days which I never did, and I missed the event. I am trying to buy tickets to another event and had the same problem so I called back and was told it was because of a mismatch on the address attached to my account and the address being used on my card. Was told it was updated in my account (which you have to call them to do, there is no way to do it online or in the app) but it still was unable to process my transaction. I was told they again had to send a ticket to their Support and I have yet to hear back from them. I have been told repeatedly that there is a reason I can't buy tickets related to my account and that they don't know why and have to submit a ticket for Support and I get no response. Finally the representative told me that "I might have to use another service to buy tickets." AND AXS IS THE OFFICAL TICKET RETAILER FOR THIS EVENT. I called multiple friends and family members to have them try to make a purchase for me since I was told it was related to my account and/or payment method. THEY WERE ALSO UNSUCCESSFUL in purchasing tickets! I have received no help, no compensation for my time, no tickets, no response as to why their ticketing service won't work and they have taken no responsibility for their terrible service!

I purchased tickets through AXS to Katy Perry in Las Vegas at Resort World for January 7th of 2022 back in May. When a conflict due to a family reunion came up I purchased tickets for the alternate date of December 29th with the intention of reselling or getting a refund for the other tickets. I contacted AXS about this in June.
Contacting AXS turns out to be a hassle, I do not believe they want customers to be able to contact them at will as every effort seems to be made to prevent this. There is no phone number listed on the AXS website. There is a chat, but if you start the chat on a cell phone and the cell phone times out you are kicked out of the chat (which definitely happens as I've never entered the chat in a position below #80).
My tickets were listed for resale through the AXS website.
Then lo and behold when I went to check to see if they were searchable for purchase, they are not listed as available. There is no way to purchase the tickets that are "listed for sale" on the AXS website. In fact they still say this!
After multiple phone calls (waiting 45 minutes + each time) I finally spoke to a gentleman that informed me that Resorts Worlds does not allow for resale of the tickets. He put in a request for a refund and said I would be contacted within 48 hours. Of course that never happened. That was November 16th. I called to follow up on November 29th and again waited 45 minutes before speaking with someone. She re-issued my request for a refund and also escalated my complaint to have a supervisor contact me within 48 hours. Guess what, it has now been 48 hours and no one has contacted me and I've received no email.

I believe this company is a scam. I believe they do this on purpose to keep your money. I am sad that many artists sell tickets to their shows through this company and their fans are out hundreds of dollars.

I purchased tickets for a concert back before the start of COVID. The concert was months away but COVID hit and shut down vendors. Last year the concert vendor finally was able to figure out something for ticket holder attendance. The tickets were a gift for my mother. I had 3 tickets that totaled close to $200 after processing fees and taxes. The vendor had rules in place about attendance but my mom didn't feel comfortable with the rules in place so she told me to get my money back. They did have a money back policy. I chatted with a agent online and was told they would process my refund. Before processing my return I notified the agent that the account used was no longer active. He proceeded to tell me that I could still get my refund but had to upload my new account info. I asked was he sure. He assured me that was fine and the refund would go on the new account. Fast forward almost a month and I still did not see my refund. I chatted with another agent who verified my refund was processed. I told the agent that I didn't see the refund in my account. Was told that the bank has received the refund and to check with them. So i check with the bank...nothing. I get in touch with another agent who told me that the old account has my refund and I needed to check with them about it. So i spoke to an agent at my old bank and was told there's nothing they can do about it but forward it back because it went to a closed account. I then proceed to speak with another agent who tells me the old bank still has my refund and it never bounced back to them. So now here I am going back and forth trying to figure out why my money disappeared to in thin air. Both businesses claim they don't have the money. Was told that's the only way to refund my money is through the account they had on file. I will never do business here again I can't even get a simple refund back.

I've been in the same boat as a handful of these people since April. I had 2 ticket's to the Revivalists show for June at RedRocks. I sold them in April. I sold them for reasons other than Covid. The tickets sold very quick for $397.75 on Flash seats. I could not transfer the money from my Flash seats account to my checking account. I wrote a letter, 2 emails and had a lengthy chat with Flashseats, all to no avail. "You can't have your money until a week after the show". No reason why, that's just the policy. That sucks. I did find a Colorado statute through all of this that is in place to protect the ticket buyer. If the show is cancelled they refund the buyer with the money in my account, I get my tickets back and then get my money back from who I bought them from etc etc. It's a consumer protection deal. Flash seats has since been sold to AXS. My money is in an AXS account now. Same deal there, no money until after the show is over. Back to the concert... In May the concert was rescheduled to June, that really sucks. Now I have to wait a year to get my money and I'm sure AXS is earning interest on all of our money they're holding, (I honestly believe AXS themselves bought my tickets as well), speculating they can make much more off them later. I asked AXS to give me my tickets back and they said they wouldn't. I have no tickets AND NO MONEY! Fast forward to today 4/26 and the concert was rescheduled AGAIN for June 2022! 2 years I have to wait to get my cash? That is completely unreasonable given the situation. I would have found another way to sell them if I would have known this. Neither Flashseats nor AXS have this policy posted in/on their sites. They didn't when this started for me anyway. They most definitely should be letting people know what they are getting into BEFORE they do a sale/transaction. I want my money!

I have been trying to transfer funds to my bank for over a month now. Bank info is accurate, and I have attempted to do this twice only to find the funds reappear in my "sales balance" on the app.
I do not want to continue this process and want an immediate transfer even if I have to purchase something with the funds and get a refund to my account instead of doing this process again.

I am then told, after 6 Weeks, (2) separate attempts to transfer funds - If the event hasn't passed *** will not be able to collect on the funds

This isn't sound as the Tickets "I" sold privately are not refundable, and is technically no longer their property aside from the fee they collect when I purchase and sell.

Regardless I am told that I could get a refund but is a "case by case" basis (what kind of *** is that) so now Im left to purchase some tickets to a show I have no intention of going to just so I can hope to complain enough to get a refund. What a terrible customer service experience this has been. (I work in sales and customer service for god sakes)

This was not made transparent anywhere, had I known that I couldnt withdraw my own money I would have never put it on there to begin with. The customer service center didn't seem to care that I would not be giving them anymore business, reporting to Complaintsboard.com, or that I was simply irritated and disgruntled dealing with them.

Never should a customer have to work harder than the person they are paying to do a job.

This business model is despicable, and I truly think management, and or board members should double down on their customer service efforts if they expect to remain in business successfully.

PS. I am not the guy to leave bad reviews, as I cannot even remember the last time I did, I have much better things to be doing with my time however this experience was so miserable I felt the need to prevent anyone else from experiencing this.

So extremely disappointed they basically have a monopoly on Denver area ticketing. Not only do they have zero rhyme or reason for who gets a chance at tickets right when they go on sale, regardless of how long you have been in the 'waiting room.' Their fees are RIDICULOUS! If you don't get tickets from the venue (see point above about waiting room/having a browser up 30 minutes before they're on sale), they charge an ARM AND A LEG to buy resale tickets online. Not only do they charge the buyer, so they get fees on BOTH times they've been sold, they charge the seller a 'seller connection fee.' I wish I was kidding. I bought 2 resale tickets for the 'ticket price' of $85, or $170 total. Want to guess what I actually paid? $220.50, and this is the cheapest I've found. They actually raise the fees the higher the ticket price. It's absolutely LUDACRIS. They raise the "seller connection fee" when selling resale tickets, the higher they are listed for. I sold two resale tickets for $190 each, so should have gotten $380 back. I got $351 back. I wonder how much the buyer had to also pay in fees? It should be illegal. They profit off not only the ridiculous fees on the first sale, but if anyone resales, they profit off the seller AND buyer. How is this not criminal? They also hold your money hostage. Quoting "7-10 days", not even business days, to get money from your sales account to bank account. So I'm just giving you an interest-free loan then, huh? I transferred money from tickets on 6/30, and they did not reach my account until 7/13. A complete, utter, joke of a fraudulent company. I also had a transfer cancel for no reason whatsoever, without notice, so again, I gave them a $351 loan when I thought it was being transferred to my account. I checked to see why it was taking so ungodly long, only to see that status was "canceled," without any notice. a complete rip off and all executives should be ASHAMED of themselves.

I attended the Joe show at MGM on July 1st, 2022. When I discovered we couldn't bring our phones into the Joe show, I decided to leave mine in the car. However, my tickets required showing a barcode through an app, so I had to bring my phone after all. Concerns I had included: 1. Reluctance to install apps due to data collection. 2. The mandatory phone case was too large for my pocket, causing inconvenience. 3. Exiting the venue was a nightmare; with a massive crowd, only a few staff were available to unlock phone cases, resulting in a bottleneck. This seemed like a fire hazard. Some attendees managed to open their cases, but staff, including a kitchen chef and a vendor, blocked the exits, incorrectly claiming they were for emergencies only. This felt like a violation of fire safety regulations and a potential case of false imprisonment. I plan to report these safety violations and the staff's actions.

If I could give zero stars, I would. I purchased a ticket through the website and two through the app. When the obvious happened and the date of the event was pushed for a year, I contacted them using THEIR OWN FORM to request a refund. I was given the refund for the one ticket purchased through the website so I contacted them about the tickets from the app. They, at first, did not understand what was going on because they could not understand that I had gotten the refund for ONE ticket but had purchased TWO. So, they sent me the wrong receipt and dismissed me (disconnected chat). This happened TWICE.
When I finally got someone to listen to me, they told me that it was "too late, past the deadline to request a refund." I explained I had already requested the refund well within the deadline. They told me I did it wrong, I had to use the chat or call, even though that information is located NOWHERE.
I then told them that I could just keep the two tickets or resell them, but they weren't showing up on my account. They told me to "reinstall the app" then disconnected AGAIN.
I did as instructed and it didn't help.
I finally got ahold of someone somewhat helpful and she told me what was going on- the tickets were too far in the future now and so they didn't show up. She could process a "review" to see if they'd refund me. I said that's cool, thanks.
I waited the given time frame (30 days) and checked my account to find an error message saying "refund problem" which then instructed me to contact live chat. I did that and went through the whole thing AGAIN explaining what is wrong (getting ANOTHER email of the wrong receipt). That customer rep was RUDE, dismissive, and did not read the chat (she explained over and over that I "did it wrong" and that was why). I told her I only contacted her because the app TOLD ME TO, but she seemed to have no idea WHY it said that and never acknowledged my comments about it.
Still have no idea what's going on and I've been asking since July.

Last night (6/21), I tried to buy two tickets for the Avett Brothers for July 10 at Red Rocks. I clicked on the seats and when I tried to purchase I received an error message that stated "Whoops, we are unable to complete your transaction at this time for the selected resale seats." I tried again this morning after restarting my computer and clearing my cookies and cache. I once again received the same message. I tried to send a chat message but the chat had not opened. I tried again tonight to make the same purchase and received the same message. I sent a chat message and Taje W sent me a message back to download Google Chrome to make the purchase. I explained that I recently made two other purchases through AXS and had not issues. Regardless, I downloaded Google Chrome and tried again. It still didn't work and I called the toll-free number that Taje provided. I was on hold for one hour and all of a sudden the prompt put me into a survey about the service I received and then disconnected. I couldn't believe this. I went to the chat and explained my predicament and the awful experience I had just been through. There was zero empathy, zero proactivity to help. Just told me to clear my cache and cookies and if that didn't work then to try Incognito in Google Chrome to purchase. WHAT? I asked to speak to a manager because I realized that I was dealing with someone who wanted me off his/her chat, she could care less. I asked to speak to a manager and Anetrice told me I had to call. I once again explained that I tried to call and was on hold for an hour and was disconnected. I again asked to speak to a manager and told Anetrice that I would have to report her poor service and she told me "I told you what is necessary for a phone purchase, and then tried to troubleshoot with you. Why did you not follow my troubleshooting?" What kind of training does AXS offer their employees? Anetrice should have just driven to my house and kicked me in the face. I told Anetrice that I was exasperated by the service that AXS was offering, more so the long hold and disconnect on the phone but the chat service was very poor as well. I will escalate this poor service I received via social media as well. Need to make other aware to avoid AXS.

I am unable to obtain access to my AXS account holding all my concert tickets for this week. It is hard to reach anyone and now completely worried I will not be able to get into the venue due to accessing issues. Their third-party verification process is broken, and codes are not being sent due to error. I have tried everything from resetting my password to trying to access on three different engines.

I had tickets which were £185.60, £281 and £138.60.

I should have been able to set the sale of each ticket at 10% over the original price; however, I was unable to do this.

I have tried to raise this with Axs Live Chat Customer Care, but they ignored my messages.

I have order reference numbers [protected], [protected] and [protected].

These events were Take That on 28th April and Keane on 11th May at O2 arena.

I have proof of purchase of the orders.

I have tickets through AXS for Luke Combs in Jacksonville FL (5/4/24) and the app is not allowing Sell. Click the Sell button on app with the four tickets and nothing. No answer yet from email support nor is there an answer to a 213 area code number which have to search net for, not available on their website. We are unable to make concert now due to something of daughter’s ro attend, but prefer to not be out $1,000 and sell to others to enjoy the concert. Now that I have found this complaint area not looking good. I suggest artists not use AXS.

Attended NY rangers vs Knights on 1/18/24. Sat in Sec 3/ Row G/ Seats 14&13. In seat # 12 was a guy that weighed well over 350 lbs. He inturn took up not only his entire seat but sat 1/2 way on to my wifes seat causing her to have to sit sideways and 1/2 way on to my seat. This caused myself to have to sit 1/2 way off my seat into the walkway. I contacted AXS to request a partial refund, Not a full refund, and after 30 minutes was told " There's nothing We can do". I could have been greedy and requested all my , ( way over priced tickets and fees) money spent on 2 tickets, but I didnt. Now I will file a dispute over FULL charges through my bank and reuest a full refund, since AXS doents care at all about their ( overcharged) customers).

i purchased tickets in November of 2022 for a concert in September of 2023. I was assured I would get the tickets through many phone calls and lack of a confirmation number. I was charged $875 for these tickets. I have still not been refunded the amount. I have attached a phot of the banking information.i can provide more for proof that this amount was not refunded. Trace code [protected].

Ordered my tickets a couple weeks ago expected to get them before today, it’s a half hour before doors open and I can’t get ahold of the company or anyone to get my tickets with my confirmation number and bank statement. They took the money, but never sent them. I’ve called multiple times today, and emailed multiple times for no response. They say they don’t refund, but they confirmed and never sent them so I would like my money back, we drove 5 hours for this concert.

My concert tickets for Celine Dion at the O2 was cancelled.

I was informed a refund would be made in 10days

I have sent numerous emails to state I no longer have the account from which the payment was made (booked 4 years ago with the concert being rescheduled 3 times before cancelled)

Each response is we’ve sent £336 speak to old bank

We spoke to old bank who informed they do not have it

I have since sent another 2 emails with no response

Please escalate to the highest level and ask for my new bank account details to return my money

Caroline Jacob

[protected]@yahoo.Co.uk

I sold tickets on Axs and thevevent dsye was 6/13. I attempted to transfer my profit too early as they stated which makes no sense why it allowe you to if its too early. But in doing that , it cleared my account to $0 and never transferred or paid me. I attempted to chat customer service on 6/15 and they say the money “ should” show up in my axs account in 1 to 2 weeks. No definite answer and then at that time I have to attempt to transfer the money again and wait another 7 days . They are holding my money 3 weeks for what? Seems absolutely ridiculous! Inasked to please escalate my chat andnwas told sorry no , that there jsnno place to escalate and the outcome wont change. I just want the money that rhey owe me . It’s ridiculous

I placed an order for tickets to game 7 between the Golden Knights and the Edmonton Oilers which was never played due to the Golden Knights winning the series in 6 games. [edited]. I am being told it could take up to 30 business days to refund my money which puts me at June 29th. Why is it they can withdraw money from my account in 30 seconds but need well over 30 days to refund it? Isn't this a situation of them trying to hold my money as long as possible to collect the most interest on it before refunding it to me? Is this even legal? 3 to 5 business days is acceptable. 30 business days is not.

I purchased tickets to a concert and the concert was canceled due to covid. There is no new date scheduled for the concert and AXS will not refund Thank you for your purchase. Your confirmation number is ***. Please keep this number for future reference. If you need further assistance please contact us at*** Order Date: 03/04 11:04:45 Billing & Shipping Address: *** UNITED STATES *** Ticket details for Dillon Francis x Yung Gravy - 4 Pack scheduled on 3/27 8:00 PM Quantity Type Neighborhood Section Row Seats Price Total 4 4 Pack Admissions GA Lower Level GAL, GAL, GAL, GAL $37.50 $150.00 Method of Delivery: Flash Mobile Delivery (Free) Your tickets will be delivered into your account after your order is fully processed. Sub Total: $150.00 Convenience Fee - Web: $47.88 Per Order Handling Fee - $5.00: $5.00 Grand Total: $202.88 Amount Charged To Your Credit Card: $202.88 Additional Delivery Information Flash Mobile Delivery are digital tickets you use with a mobile device and the AXS app - no paper tickets required - and they make getting in easier than ever. Follow these simple steps to use them: 1 - Get the AXS app if you haven't already (iOS or Android). 2 - Open the app and sign in to see your tickets. 3 - Show the tickets in the app at the gate and get them scanned to enter. If you're going with a group, make sure everyone enters together, or transfer tickets to friends before the event. Included Event(s) Dillon Francis x Yung Gravy Admissions, 03/27 08:00 PM AXS Purchase Agreement By accepting this ticket, you are agreeing to the terms described here: AXS Terms of Use *** Wed, Mar 4, 12:07 PM to me Dear ***, Thank you for your purchase. Your confirmation number is ***. Please keep this number for future reference. If you need further assistance please contact us at *** Order Date: 03/04 11:07:56 *** Ticket details for Dillon Francis x Yung Gravy scheduled on 3/27 8:00 PM Quantity Type Neighborhood Section Row Seats Price Total 3 Advance Admissions GA Lower Level GAL, GAL, GAL $45.00 $135.00 Method of Delivery: Flash Mobile Delivery (Free) Your tickets will be delivered into your account after your order is fully processed. Sub Total: $135.00 Convenience Fee - Web: $39.90 Per Order Handling Fee - $5.00: $5.00 Grand Total: $179.90 Amount Charged To Your Credit Card: $179.90 --------------- Email confirmation of tickets purchased above. Concert was canceled due to covid. I reached out to ask for a refund and AXS will not give refund. There is no concert scheduled.

I sold tickets via axs and still have not received my money from the sell over a month later. Communication has also been nonexistent from the company I sold tickets to a June concert over a month ago via the axs app and have requested my money be sent to my account 2x. The first time i waited over 10 business days and no transfer occurred then the money appeared mysteriously back in my account balance on the app. Therefore, I resubmitted my request again using another bank account to ensure lack of error. I waited again over the 10 business day period and still no payment in my account. I reached out to axs via chat and was initially told I must wait an additional 10 business days for my funds then the chat disconnected. The next chat rep informed me that I won't get my money until after the concert because the company changed their policy recently. I asked to speak with a supervisor- the chat rep informed me that he was placing a ticket for a supervisor to give me a call. Two days later still no call! I then called the customer service line and spoke to *** employee *** whom stated that he was a supervisor. He was extremely rude and unhelpful. He proceeded to tell me that even though they sold my tickets and collected money from the sell I would not receive my funds from the sell until after the concert date due to several cancellations related to COVID. I explained to the rep that my request was placed before this new policy was implemented and that I have yet to receive any email or update from the company as of this date! The website is not updated to reflect this new policy either which the rep confirmed that the company has nothing in writing regarding this new policy and I'm liable to call back and be told something different by another rep. I also should add that As of now the concert is still on and not cancelled! This company sold my tickets then took their portion from the proceeds and is refusing to pay me my portion(money) for tickets I no longer even own until the concert date occurs or is cancelled. I only found this out by reaching out to them several times! It is unfair and unlawful to hold unto my funds in their account to collect interest when I no longer possess the ticket. I am not asking for a refund- I am asking for money that is rightfully owed to me! The rep told me I have to wait because If it is cancelled they have to refund the person who already bought my tickets but they already charged me a fee for selling the tickets and transferred them to the new owner therefore event canceled or not- that has nothing to do with me as the seller. I asked again for the new policy which was implemented after my request in writing or where to find and he couldn't provide this info. The rep lacked compassion or empathy for a person that needs their money during a pandemic crisis. Again no email from company have been received.

Refund for 7/18 Kansas City Impractical Jokers processed due to COVID. AXS request confirmation #*** received 6/21. But never got refund. We bought TruTV Impractical Jokers, Kansas City, via credit card online from AXS. Event was scheduled for 7/18 but postponed 11 months due to COVID Received email on 6/18 from AXS saying refund was possible. Here's verbiage from that email... "Can't Make It? Don't worry - you have options. For many events, you can sell tickets to another fan or transfer tickets to a friend who could use an event to look forward to right now. To see if resale and transfer are available, sign in to your account and check for a Sell or Transfer button on your event. Prefer a refund? You have 30 days from receiving this email to request a refund from your point of purchase. Bought from AXS online or via phone? Sign in to your account to see if your order qualifies for a refund." I followed procedure and request a full refund. On 6/21 I received email from AXS saying the following... "Hi ***. Thanks for contacting our Guest Services Team! Your request (#***) has been received. Thanks for your patience, and we'll get back to you as soon as possible! US Guest Services." Several weeks passed with no further action from AXS so I contacted them again. On 7/7 I received another email from AXS. This is what it said... "Hi ***, Thanks for contacting our Guest Services Team! Your request (#3170734) has been received. Thanks for your patience, and we'll get back to you as soon as possible! US Guest Services." On 7/9 I received this email from AXS... "Thank you for contacting AXS! If you are contacting us due to a cancellation a refund will automatically be issued to the credit card you used to purchase within 30 business days from the cancellation announcement. If you recieved an E-card regarding a POSTPONED event please follow the instructions you were provided. If your event is rescheduled, you may have the option to request a refund if your order qualifies or verify if it is past a deadline to request one. Sign in to your account to see if your order qualifies for a refund and how long you have to submit the request (typically there is a deadline for submitting requests online). Bought your tickets at the venue's box office? Please take the tickets directly to the box office for a refund. *Please note that we cannot submit the refund to an alternate card. If your credit card number has changed since you made the purchase this should not impact your ability to receive the refund. If you are still in need of assistance, we will need some additional information from you. Please click here to complete our support form or visit us at https://support.axs.com/hc/en-us for answers to our most common questions. This is an automated email, so please do not reply. Kindest regards, Guest Services Team" Today is 9/8 and still no refund. Please help. Thank you.

My credit card was charged for tickets I did not intentionally purchase, and I never received a confirmation email for them. AXS also has no record of this transaction. On September 6, I tried to buy tickets for a TOOL concert at the Staples Center in Los Angeles. After a high demand, I managed to buy one ticket for October 20, row 5 seat 5, and got a confirmation email for it. However, on September 11, I noticed an additional charge on my card. My fiance and I tried contacting AXS through various means but to no avail. We then disputed the charge with US Bank, but they were not helpful, and interest accrued on the charge. On February 22, after hours on the phone, I spoke to an AXS manager who acknowledged the issue and asked me to email the details. Nearly a month later, on March 17, I still had no response from AXS despite follow-ups. I've reached out to AXS's corporate office again today, but all lines were busy. I have screenshots of the charge and no communication from AXS about this supposed purchase. I'm seeking help from Complaintsboard.com to resolve this issue.