Anderson Windows reviews and complaints

I am so upset with my Andersen windows, I could puke! We live in the country and the winds have been occasional! But with open fields around us, the windows leak dust - every damn one. Reps have been here several times, but no fix to the problem. I have a picture window which is NOT Andersen and never leaks! I do believe it’s a combo of poor windows and the installation! Next step, I am going to talk to an Attorney!

I had the original Andersen double hung windows in my home replaced with Andersen 400 double hung windows. They were purchased & installed by a large Andersen window dealer. I’m so disappointed in them. They are not much better than the old windows they replaced. Every window is drafty & downright uncomfortable to be near In the winter. Dirt finds it way through to the sills, too. I expected so much more.

Anderson is a terrible window company. They have poor or no quality control, and claim another company is responsible for certain doors and windows in my house, and won't accept responsibility. That company says they do not do business in my zip code. No one returns calls. I was promised a quality control person would contact me within three business days, but that never happened. I keep calling and, while they have detailed information about the faulty windows and installation, they will not do anything but transfer me through a maze of computer generated voices that lead to nowhere but a disconnect, or someone who wants to transfer me yet again. I spent $28, 000 replacing windows and doors, but that was only for half of what exists in my house, they will never get my business again. I plan to call the attorney general on a number of issues, these people really need to be shut down.

Just in case you have a brick house or a new house built, the house can settle over time. Meaning the walls will sink, and the brick stays stationary causing a crownd sill, because the window is attached to the house frame, the bricks pinch the frame causing this crown sill. This happens more often in newer homes, again the ground is not sold the walls sink because the weight of the house and if it's a two story house the upper windows sills will crown or hump the worst. The brick layers, bricked right up too the window sill on the bottom side and did not use 3/8" to 1/2" backer rod under the sill for the recommend gap per Manufacturer Warranty and install specs. I sold a house job ($120, 000 in Andersen Windows), recently and every casement window in this 2 million dollar home was bricked right up under the sill of the window, I showed the customer the window MGF label stating to leave a 3/8" gap they were still on the windows and all had crowned sills, this is not a Manufacturer error its a contruction error. The brick layer is at fault, not the customer, not the Andersen Window Company. I had the customer show the label to the brick layer and he stated Blah blah blah over 20 years of experience, well the next five windows did not crown because he followed my suggestion. So before you start pointing fingers look your self in the mirror and ask the question is it really installed correctly. There is no warranty for ignorce, and or not reading manufacter specs, or assuming there is such a thing as "free" service.

Sounds like an install problem. If it bothers you so much why not reinstall the window. Andersen Windows don't leak unless they are install properly. 99% of the time the windows are install incorrectly they will leak. I sell them through a lumber yard, and if they leak, almost everytime they leak it's because they are not installed correctly. Take a take measure on the outside of the window, and measure diagonally the measure has to be the same to be square and the bubble level has to be in the center of the level also to be plumb.

I have run into the same concern. I had a new home built and had anderson windows installed boy what a mistake. Every window in the home is leaking! The anderson windows rep came out and said that the windows are "pickle barrelled" by a 1/16 of an inch which is horse crap since the installation info that another anderson rep sent me says that they should be within 1/8 of an inch. I advised the rep that I though he was full of it and he responded that these windows cant be out any or they will leak. Are you telling me that 1/32 fo an inch on one side causes a leak? Anderson windows seals cannot seal 1/32 of an inch gap. I work with 400 guys and they all know the story on my windows, and that anderson is not willing to do anything about their inferior product. I talk to people across the country everyday and will make sure everyone knows the crap that anderson windows is building! I have multiple pictures of Dirt actually coming in at the bottom of the sills, and numerous movies of wind leaking in at every seam on every window. I am going to get my Lawyer involved at this point.

So what is the problem with the window? I'm sure if its a fogged sash that they would give you another one as thats a 20 year warranty, all else is 10 year.

i will definitely tell everyone i know as friends which i have a couple of friends building this spring Exacly what i think of Andersen Windows!I cannot believe they would not replace one botom sash out of 14 windows in my house that is 12 yrs old. Obviosly the window was defective to begin with cuz it is the only one in my whole house i had the problem with!Never ever will i suggest Andersen windows to Anyone i know because they are very bogus as far a i'm concerned!I would'nt even put them in a barn!We deal with alot of the public in our place of employment and i will be sure to put out a bad word for Andersen!I cannot believe you would call yourself a good and reputable business in any way! VERY VERY DIS-SATISFIED LOST CUSTOMER! Melodie Gunias 1-5-2011

I CAN HELP, BUT REALLY SOUNDS LIKE AN INSTALLATION PROBLEM. LET ME KNOW THE PARTICULARS, TYPE OF WINDOW / SERIES ETC. PHOTOS WOULD BE GREAT...R.S. CLAUSON RCLAUSON@EARTHLINK.NET