I purchased 11 triple pane windows from Dixie Homecrafters and 2 of them have completely messed up. They were expensive and the thought of paying to replace something that has a lifetime warranty is ridiculous. I am on a fixed income and not very happy about it. Inside the windows it looks as though something exploded and splattered all over it. Both are on the front of the house and really need to be replaced.
I bought windows from Dixie Homecraters with a lifetime warrenty, now that I have a problem thay no longer...
The company is a fraud on a few fronts and belong in jail. #1: They pretend you have "won" $2500 or $5000 home improvements only to inflate the cost of their projects by this amount before they get to your door to break even. #2: They make claims not based on anything. For example: they claim that their window film saves 40% of your energy bills, when I sat in on a demo from the manufacturer saying it could not be more than 12%. The managers belong in jail.
We signed a contract for replacement windows. After everything was signed, the call to the home office said we needed to add $1440 for some mysterious "caps". Come to find out these caps are just metal tacked on top of your existing outside trimwork. Our job was quoted out for a 2 day installation. It took two weeks. Work crew was constantly being pulled away from my installation for other customers who were more vocal in their request for completion. When I called to complain, the GM, John, threaten to put my house under a lein. He said that the slow work and the lack of communication was just unfortunate and that my time spent waiting on them (10 days of no-show) was unimportant.
I highly advise getting every little detail written down and signed off on, since obviously they want to pressure you into everything when it goes their way.
Customer service is severley lacking.