Resortcom International
reviews and complaints

We have contacted the corporate office at Tafer and notified them that we are not satisfied customers. We were lied to and mislead. We mailed a letter to the corporate office and no body has even acknowledged our claims. We have only received payment reminders and financial letters telling us that we are past due on payments. We will not be paying anymore money to Tafer Resorts and quite frankly, we feel insulted that they will not even address this. We were intoxicated by their sales team and forced into signing a contract that did not even stand up to its promises! We feel like this was the biggest scam ever! Our original letter will not fit into this field so I have attached it in the complaint. If it is not visible please let me know and I can supply another copy.

Over billing and charging late fees when I've been trying to reconcile my account status. Account Overview for #XX-XXXXX I took over a timeshare account in September. The account was paid through 2020. ResortCom want me to repay the 2020 invoice. They asked for supporting documents to explain the transfer should include 2020 which I sent, yet they have not clear up my account billing status so I could pay my 2021 fees which they are now accessing a late fee and sending to collections. I've spent hours waiting on phone hold trying to reach someone. I've sent months of email correspondence with no response. I've talk to several people who told me to "wait a week" for process with no follow through. Attached are months of supporting email correspondence with a Tyler Fountain and the ResortComm generic email to no avail.

I own a timeshare with Occidental Vacation Club, of which Resortcom oversees their American clients, from my understanding. I bought it in 2019 and have not used it. I was offered 0% interest for 36 months, 25 weeks a year, they would pay my membership for the first two years, and I would only have to pay for food when I visited. In early 2020, I got several calls that asked for $4200 to keep my membership fee from going up. I did call to schedule a vacation for Sept. 2020, was told that I would have to pay $752.50 to stay at Occidental, and with the cost of hotel transport and airfare, the total cost would be over $1000. I could have booked the whole trip for less than that on my own, so how am I saving money? I have reached out to Resort Com to respectfully request a cancellation, which they have denied. I am asking for a cancellation and my money back.

Refusal to reapply monies paid to a general resort credit I and my children are visiting in August . I paid for 3 all-you-can eat days, totaling $990. Upon considering this, I called back to say I'd rather apply it as a credit on my account because we rarely eat breakfast and tend to eat a small dinner. I called and was told they cannot reapply it - and could only do so for spa services. If I want to cancel, they will only refund 50%. Our visit is two weeks away, so it's not like we're changing things at the last minute. I simply want my money reallocated to a general credit on the account. I am an owner at this timeshare, and I find this absolutely ridiculous. Their excuse seems to be that if I booked it directly from my resort and not Resortcom, things would be different. I would like the full amount either refunded or credited to a general resort credit.

Seeking to be released from Timeshare contract with Resort Com My wife and I purchased a timeshare with the Villa Group, located in Mex., in 2017. Villa Group is affiliated with Resort Com, who we make our payments to. When we purchased in 2017, we wanted to use our points for the 2019 year, but were told that we could only use it during even numbered years, so we upgraded. It has been a total waste of time and money. We feel that there was so much information and pressure crammed into the sales presentation that we did not make an adequate and informed decision, which is the reason why we didn't know we could only use our timeshare during even numbered years, and now come to find out that our upgrade is also useless as well. We were scammed into this purchase and we want out. We have reached out to Resort Com on multiple occasions and they have not adequately addressed our issues, only sent us a temporary amnesty letter, which we are not interested in.

They agreed to a release of contract with my medial restrictions but then decided to withdraw this agreement. This company told me, in a recorded call, that if I submit my medical travel restrictions I would be released, then changed their minds. I have invested a lot of money in this and now I have medical issues that strictly prevent me from ever being able to use this timeshare again. The company told me all I needed to do was supply a medical letter, which I did. During the discussion and call (which is recorded) they were well aware of the ALL circumstances including the fact I still had a loan. This was reviewed and they had full access to all the account information. NOW, they are refusing to honor this. ResortCom and *** need to accept the responsibility for the terms they agreed to as they have agreed to do. This is completely unacceptable and an adequate depiction of the entire timeshare company and the sales practices they employee to victimize people. Unacceptable.

I purchased a timeshare June , I just now begin to use it, the sales team miss lead me on what the membership consisted of, and how it worked , about a membership to use certain amount of points each year, I found out that in addition to what I have already paid I have to pay additional fees to use it, and they did not tell me that, when I reached out to them they said it was in the contract, the contract was not read they just had us sign it, I trusted what they told me, I want my money back for this membership that I paid over 15,000 for . There is no value in the membership, because I have to pay to use my points, which was not explained to me, what's the point of spending $15,000 on a membership if I have to pay to use my points, that was the whole point of spending the $15,000, the fees that they're trying to charge me to use the points is more expensive than if I were to go online by myself in book from the exact resort for another third-party Product_Or_Service: Vacation membership Account_Number: XX-XXXXX

/Resort Com is the worst company we have ever dealt with. We have had the worst experience of our lives with ***. This company has non-existent customer service. We have been trying for months and months to reach someone at this company to assist us with our issues. When we call the timeshare, they tell us we have to send something in writing. We have sent many many emails to different email addresses and we can never get someone from this company to respond enough to actually address us. Then we have to call again only to go in the same circles. We purchased our timeshare with *** in 2009 and have been beyond unhappy since. The cost to use it continues to go up each year. This timeshare has never been worth our time and most certainly has not been worth the almost $30,000 we have invested in it. We were tricked once again into upgrading our timeshare in 2018. We also are now unable to travel at all due to needing to care for a family member. We want nothing more to ever do with this company. We need someone to finally follow through with addressing our concerns and let us know how we can terminate our timeshare contract with *** Resorts.

My timeshare upgraded my account and lied to me multiple times I have been unhappy with my ownership for some time. I have reached out countless times to end my ownership. I can never get anyone to help me. While on vacation in Cabo, I was approached by a woman in a bar and, after several drinks, she offered to take me to her office to discuss timeshares. I eventually signed a contract after high pressure from several salespeople. I was told I could vacation at many worldwide locations and the only cost would be airfare. This turned out to be untrue, as I later discovered. This "investment" has turned out to be a financial burden with no cost savings as claimed by your salespeople. I discovered I could make my own direct reservations for less money after trying to use the timeshare only once. Now I am stuck with constantly rising maintenance fees with nothing to show for it. I also have discovered that my family is required to inherit the unending and constantly rising maintenance fees and pay them for the rest of their lives. This was not disclosed in advance and if I had known about this, I never would have signed up. They even upgraded my membership knowing that I wanted to end my ownership.

We unfortunately purchased a timeshare back on July 10. This timeshare contract was for 20 years. We went back the next day after realizing our mistake and begged that they cancel our contract. They refused. I know that would not be allowed in the US but we were in Puerto Vallarta and apparently they can refuse...even if you went back the very next day. We knew we were scammed when they refused our request to cancel our contract. They would only offer to lower our cost from $7,605 to $6,045 but of course with this lower price...we didn't get the "same week". We paid that off immediately and have paid our annual maintenance fees on time and just waited until our 20 years are up. It is and I have e-mailed them twice (3/2 & 3/19 have proof) letting them know we have fulfilled our commitment and ask they cancel our membership so we don't incur repeated annual maintenance fees. I didn't get any response but hopeful that the just cancelled it. Well we just received our annual maintenance fee due November 30. I responded to that e-mail with my proof asking them to cancel. They will not do it until we pay our fee. I told them I requested this way before this fee was sent (every November) and showed them proof of my multiple requests but again...they REFUSE UNTIL we PAY another fee. This scam continues. It is a vicious cycle and has been such a nightmare.

Last minute cancellation and they want to reschedule for something within the next 2 weeks. Do as they ask or they notate that you surrendered I pay in advance for 1 week in Cabo every other year. I have always booked the farthest available day possible and explain I am going to deposit the week with ***. This time the guy said I would need to pay Resortcom.com to do so. I stopped him in his tracks, and said I always do this you guys have never charged me. I even asked are people traveling to Mexico w Covid? He said yes everything is open. I booked it (as normally do and paid no added fees). He emailed me a confirmation I immediately contacted *** and deposit the week. A week later now in Sept. I get a call from Resortcom.com and am told that my reservation was error and I must rebook for Sept travel only. And they would now not honor my deposit with ***. I explained if I had actually booked airfare for the end of Oct as originally scheduled I would have to pay 3 to 4 x the amount. Your outta your mind. Who does this. He kept insisting that I was now only able to travel in Sept. If not I can surrender my timeshare. It is hard enough to get through to these people now they just want you to give them your money but their customer service has gone away. I asked him to send me paperwork to review I'm not agreeing to anything wo seeing it on paper. He said he would fo so. I want others to be aware of who they are dealing with and feels very scammy.

"personal concierge" communication Jose *** was/is my "personal concierge" that initiated the phone call to book services/activities through RESORTCOM for my planned honeymoon on April 16th - April 23rd in Cabo, Mexico. COVID19 unfortunately has made us reschedule our honeymoon to Nov 2020. The initial phone call from Jose was on March 7th (called me 2x within a 2 hour period) after discussing our wishes for our honeymoon I paid $502 IN FULL that day for a couples massage, snorkel trip, and airport transportation. I have received all confirmation emails and have all emails of attempted communication on record. I have my phone call record attempts as well. On March 12th I sent Jose an email about my concerns about the COVID19 outbreak and if he could email me his company guarantee about rescheduling during a global pandemic. On March 15th I sent Jose an email about rescheduling my services/activities On March 16th I called and left a voicemail for Jose @ *** On March 23rd I called Jose again and left a voicemail On March 29th I called the RESORTCOM CS phone number @ *** and NO ONE answered the phone. I even pushed the option to make a payment to see if I could reach anyone... NOPE. On April 1st I called Jose again and left a voicemail. I also emailed Jose on this day trying to reschedule but at this point I WANT A FULL REFUND. Today is April 6th and again I have emailed Jose, called Jose, and called the RESORTCOM CS phone number with no communication. I understand that all businesses are being impacted by this pandemic in some way, however I initiated my concerns 5 DAYS AFTER I PAID for my services/activities. This is also an issues that can be dealt outside the office in a home work space. ALL I WAS ASKING FOR IS TO COMMUNICATE ABOUT RESCHEDULING! Now... I want a full refund. I will continue to call and email until this is resolved. I also plan on contacting my credit card company to dispute these charges unless they FULLY REIMBURSE me.

Vacation Club timeshare sold under false pretense to us while we were vacationing in Mexico. This is the second time we have filled this complaint out through ComplaintsBoard.com and *** Vacation Club has not responded to our concerns and wanting to terminate the contract. We continue to receive calls and emails from *** and Resortcom regarding late payments. We have emailed and called to ask about terminating our contract and the *** representative emailed us back saying they cannot terminate our contract and no other options when this timeshare was sold under false pretenses and have not be true. What we were sold by Ron *** and Marcus from *** Vacation Club *** is not what we got. I have asked repeatedly for *** to cancel our contract and no one can do that. Instead we get calls and letters threaten us to make payments for services they cannot render. I have filed a dispute with my Credit Company and have also contacted the Attorney Generals office regarding this absolute fraudulent timeshare that *** Vacation Club is selling to innocent tourists visiting Mexico. I am so dissatisfied with ***. We have spent over 30k for a timeshare that was sold under false pretenses. My only other option is to get legal help from an Attorney because we will not be making any more payments to ***. Additionally, I am writing a letter to President Trump to express my concerns and many other innocent families concerns about fraudulent timeshares being sold to Americans from Mexico. Many of us are ready to fight back and address this issue with our President. This fraudulent behavior cannot continue to happen to Americans traveling internationally to other countries. Our family is so disheartened by what has happened that we and our friends will not be traveling to Mexico again. I am going to contact the News and reports and whoever will listen to our story with *** Vacation Club. This kind of financial trap is unlawful and *** should be ashamed on themselves for selling fake contracts and stealing thousands of dollars from people.

We were pressured and lied to by *** vacation club in Mexico in 2017 when we were on our family vacation. 2017 we took a trip to Mexico for the first time ever. We got out of the airport and was approached by many people pretending to be employees of the resort we were at. Once we figured out that this was a lie and they were trying to sell us something the woman already had taken our $40 and said that we would get it at the hotel. Once at the hotel we got several calls from an employee at the resort saying that in order to get our $40 we would have to attend a timeshare show. While there we were pressured 2017 we took a trip to Mexico for the first time ever. We got out of the airport and was approached by many people pretending to be employees of the resort we were at. Once we figured out that this was a lie and they were trying to sell us something the woman already had taken our $40 and said that we would get it at the hotel. Once at the hotel we got several calls from an employee at the resort saying that in order to get our $40 we would have to attend a timeshare show. While there we were pressuredInto purchasing this fraudulent timeshare that we were told was supposed to cover much more than it covers we were told that we could exchange points if we did not like the plan and this became a lie. We were also told by Marcus who worked at the resort for *** vacation club and Ron that we could end the vacation package at any time and that it would cover 2 to 3 vacation to here with 150,000 points. Later once we got back to the states a week later I called altitude to cancel the plan and was. Into purchasing this fraudulent timeshare that we were told was supposed to cover much more that it covers we were told that we could exchange points if we did not like the plan and this became a lie. We were also told by Marcus who worked at the resort for *** vacation club and Ron that we could end the vacation package at any time and that it would cover 2 to 3 vacations a year with our 150 thousand points. Later once we got back to the states a week later I called Ellis had to cancel the plan and was told I could not cancel the plan no one told us that we had the five days to cancel. I have since called many many times in an attempt to cancel this fraudulent plan to no avail. We have reached out to Ron several times by email and he has never responded back. We believe or else it vacation club is is fraudulent and sold us a timeshare under false pretense is. We have since consulted with a lawyer and working with our bank to stop all payments to ***.