This company is very disappointing. They have very few staff and are regularly losing parcels. I suspect that this is fraud: they purposely lose parcels and sell the content then afterwards. I had 2x parcels lost within 2x years, overall 3000 USD lost. DO NOT USE THEM. Use the much larger competitor MYUS. I have found a custom article with a custom engraved ID on Ebay just a few days after they "lost" my parcel. FRAUD!
Recommendation: DO NOT USE! USE MYUS instead