ResCare / BrightSpring Health Services
reviews and complaints

I left the company after my supervisor questioned staff about where all the bread had gone (cheap white bread at that, in a group home for girls with eating disorders, and one pregnant), without first checking the menu to see they had asked us to serve the clients sandwiches the day before and french toast two days prior and had served it to the clients as directed. I kindly and respectfully spoke up to explain this, another employee supported my explanation, and the supervisor continued with a personal attack against me. I worked one more shift and then submitted my letter of resignation to her and her manager requesting no further contact with my supervisor. According to company policy first and last paychecks are printed, regardless of the fact all others are direct deposited. My last check was given to my supervisor and I never received it. When I contacted HR I was emailed an affidavit to sign before a replacement check would be issued. It indicated I would take lawful responsibility of the missing check so I refused to sign it. I sent them a modified affidavit stating I would return the missing check if ever I received it and if they chose NOT to replace my check they had a week to send me whatever documentation they would be providing the government documenting my earnings. I did finally receive my replacement check. Know your state laws. They have to follow them. I can't past the link here or I would, but you can google them. ResCare clients deserve a well supported staff. We work for pennies to support and care for them. We should be able to receive our pennies. Those kids have had a lifetime of abuse. If you think they can't sense the abuse and tension the company causes the staff, you are fools. It is with deep sadness and regret that I post this complaint. I finally received my paycheck. I hope others do as well. If these "human services" type companies truly want to help them, start by being human to your employees. Peace, love, and understanding is a good place to start. Not by dehumanizing and criminalizing. Peace.

Shawna Burrowes is one of the supervisors at Workforce Solutions of Dallas located on Alpha and Preston Rd. I have had encounters with her for the last five years that have caused me to have red flags. The whole purpose of her position is to help people get employment and also help them advance their skills and get them registered for classes under the Workforce Investment Act (WIA). On several occasions I have called Shawna Burrowes for information regarding WIA and other unemployment matters. Each time she would withhold information or lie to me in my face and over the phone. She is very manipulative and deceitful. When I first had to submit my paper work to her in 2009, she stated that she would sign me up for a healthcare program so I could get my medical billing license. I submitted all the paper work and discovered that she did not enroll me in the program.

Fast forward to 2014, she is now a supervisor and still practices deception and dodges questions rather than performing her job in a professional manner.. She comes across as a biased, prejudiced, pretentious, and immature woman who just sits in her office just to get a salary and go home. You cannot ask her a direct question without her snide and passive-aggressive retorts, insinuations, and innuendos.

She acts as if she is oblivious to her employees lack of professional at the Workforce office. If any client dares complains she writes up a report about you in your log. Its her way or the highway. She manages her office in dysfunction and inconsistency. I look forward to the day her higher management discovers all the lies, and under handed deceptive practices she has been doing for the last five and plus years.

I worked for EduCare, a subsidiary of ResCare, for almost 2 years. After a violent incident with one of the consumers I decided to work on oncall status, March 2006. At that time I called the place that was garnishing my wages to see how much I still owed. I was informed that NOTHING had been paid. My checks had been garnished since October 2005! Also 1 of my last paychecks and last 2 millage checks were lost.

When I brought this to the attention of the HR director he said he would handle it. After MANY months of having to go up to the office and inquiring about my money I received my checks in AUGUST 2006!

I was also informed in May that I was no longer an employee, since I had not worked in over a month. A policy I had never seen, nor had the new HR director. I was not asked to sign anything, and the HR director asked if I wanted to come back... LOL Ya as if!

In the time I worked at Educare, the top Administrative people were fired for embezzlement. It was reported that over a MILLION dollars was stolen. All the while, we staff could not get raises, I was not offered health insurance after going to fulltime status. One week before my wedding $600 was stolen out of my wallet. I think it was the staff I worked with. I reported it to my supervisor the day it happened and nothing was ever done. I did not get an apology, no admin staff ever questioned the clients or staff that was there that day. And that does not even begin to say what kinds of things they were doing to the clients! One example, before I left they made a rule that the clients could only shop at Wal-Mart. Even if food was cheaper at other stores. What happened to choices? And by forcing them to shop at a specific store they would have less money for activities. Truly a disgrace!

I am happy I am no longer there but I feel bad for the clients who have to live in their group homes, with undereducated and underpaid staff and no money.

Supposidly there is a 1 800 complaint number ResCare offers, but I never saw the number. If all else fails, and there are issues involving the clients, go to the clients social workers. They are legally bound to investigate all allegations of abuse and neglect. That is how they found out about the embezalling. But you would think a huge corporation would have thier own way of checks and balances, but this one obviously does not.