The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Renault NorthcliffSold a car under false information

D
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a verified customer
Verified customer

I bought a car from Renault northcliff and asked for them to source me a second car (nissan np200) They agreed and sold me the nissan np200 as a new 2016 model. Now I need to sell the car and only to find out it was registered as a used 2015 model, this decreases the value tremendously. I sent them an email about this and got ZERO response, meanwhile I need to get this vehicle sold as soon as possible and do you think they care that through their ***** up, I suffer????. This is SHOCKING!!! It's FRAUD and misleading customers and just plain immoral and wrong. account number: [protected]

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Renault Northcliff's response · Dec 22, 2016

    Dear Client
    We are in the process to investigate and will revert back soonest.
    I have noticed that your insurance and contract states that the vehicle is a 2015 model in which the insurance was authorized by yourself.
    My team at Renault Northcliff are in the process to investigate and will be in contact soonest.
    Kind Regards
    Renault Northcliff

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