Renault review: Lack of replacement car even though my car was gone for almost 2 weeks

I have a Renault Captur and there was a problem with the gearbox which led to the car going for a change of the entire gearbox.
I was expecting a replacement car for the duration but it took them a week to let me know that I don't qualify for a replacement car as per Renault guidelines. I have been severely inconvenienced due to a lack of car for almost 2 weeks and I think this is completely unacceptable.
The service centre was trying their best to be helpful but they had to follow the guidelines in this case..

Please contact
Niyati Gandhi
Gandhi.[protected]@gmail.com