I am writing to express my deep dissatisfaction and frustration with the recent experience I had with your money transfer service. On 27 March 2023 I initiated a transfer of $334 through Remitly to support my family. Unfortunately, the money was not delivered to them, which caused significant distress and inconvenience.
Upon realizing the issue, I immediately contacted your customer support and filed a complaint on [date]. Shockingly, it took an excruciating two months for the matter to be resolved and for me to receive a partial refund of only $321. The delay in providing a resolution compounded the emotional strain and financial burden on me and my family during an already difficult time.
Regrettably, the consequences of this failed transaction extended beyond the financial aspect. The stress and anxiety caused by the missing funds and subsequent delays in refunding significantly impacted the mental well-being of myself and my family. Tragically, one of my family members, who was heavily reliant on the funds, passed away during this period, exacerbating the emotional distress and hardship we endured.
Given the circumstances, I strongly urge you to conduct a thorough investigation into the failed money transfer and subsequent mishandling of my complaint. I expect a comprehensive explanation regarding the reasons for the initial transfer failure and the excessive delay in resolving the issue. Additionally, I demand appropriate compensation for the emotional distress, mental harassment, and financial losses incurred as a direct result of Remitly's failures.
I kindly request prompt attention to this matter and a swift resolution. Failure to address these concerns adequately will leave me no choice but to explore legal remedies and escalate this complaint to relevant consumer protection agencies.
Reference number : R74563449998
Please provide me with a timeline for resolving the issue and compensating for the damages caused.
I look forward to your prompt response and a satisfactory resolution.