Remitly reviews & complaints 2View all 41 complaints
Remitly - My transfer
I sent a $480 money transfer with Remitly on Sept. 17, 2023 at 1:15 PM . The arrival time was to be Sept.17 at 1:55 PM. It didn't make that arrival time. So I called customer service and was told with it being on a Sunday it wouldn't arrive until Monday morning. So I said that's fine as long as it's there by Monday morning. Well it didn't get to my recipient Monday either. So I called again and was told it was with their partner and he hadn't gotten to put it in my recipient account yet. So I waited again. 3 days went by and it still hadn't gotten to my recipient so I asked to cancel it and just give me my money back. The guy I talked to said he had cancelled it and I would get a email stating it was cancelled. I waited for the email and it never came. So I called back and asked what was up I cancelled my transfer but never got a email saying it was cancelled. The lady checked and it was not even cancelled. So I told her to cancel it . And this time I got the email on the 21st of Sept. It would be 3 to 10 days before i got my money back. I waited the 10 days and no money came back. So I called again. Mind you I'm a little angry now. I told the guy it had been 10 days since I cancelled my transfer and I hadn't received my money back to my account yet. I was put on hold for 5 mintutes only to be told it was 10 business days not actually 10 days. Now it is Sept. 31st. He said it would be Oct.4th before the 10 days was up. So its now Oct.5th and no money back so I called and was told they were waiting on their partner to get in touch with them before it would be totally cancelled.This is bullcrap. I'm a little more angry every day . This is Ridiculous. It's not away to handle business at all. I'm waiting now for the supervisor to call me. They said he would call within the hour and they have 10 mintutes and I say he probably wont call. But I will call back. Dont use Remitly they aren't a very good company to do business with. I will use something different if I need this service again.
Desired outcome: I want my money back from them. I shouldn't have to wait for their partner to send it back to them.
Remitly - Federal & state Investigation and penalties. Corporate overhaul.
I have used Remitly online remittance service to transfer funds to my family in the Philippines for years. Same time frame and the same recipients each month. My two, 1st of August 2023 support payments were transacted routinely. On the 15th of August, I noticed that unknown bank withdrawals were being made via Remitly online remittance service. Thousands had been fraudulently transferred to unknown foreign recipients. I immediately deactivated my Visa DEBIT bank card and contacted Remitly. Remitly customer service (located in a Call Center in the Philippines) denied any responsibility while claiming my account must have been "HACKED". Remitly had also increased my account SENDING LIMIT without my consent, so their cronies could empty my account faster. The so-called fraud department regretted that, their fraud monitoring system and two step verification had apparently failed. Remitly cleverly used Mobile Money transfers to avoid tracking the scam. I demanded that my account be closed to prevent further fraud attempts. Instead, Remitly conveniently deleted my account and erased all historical transactions. Remitly refused to reverse the fraudulent transactions or reimburse the stolen funds. I believe Remitly has criminal operatives within the company, conducting systemic cybercrime on a regular basis. Remitly is under investigation for fraud by local, state, and federal authorities. A Class Action preliminary investigation is forthcoming. Details to: [protected]@proton.me
Tip for consumers: Remitly does not have advanced technology to monitor and report suspicious activity. Your money is NOT safe with Remitly.