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CB Travel and Vacations Red Roof Inn Complaints #2-21
Red Roof Inn

Red Roof Inn review: Payment not received

L
Author of the review
7:02 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Thursday oct.26 we got a room atred roof enterta district in arlington tx. We got the jacuzzi room well the jacuzzi wasn't holding water. We went to office 3 times to let him no its not holding water even made a video to show him there is no swit h or plug to hold the water in. Apparently he couldn't get the maintenance man or a plug for hot tub. The hot tub was the whole reason for our stay. So we checked out and left the room was left exactly the way we came in because went straight to the hot tub. The clerk said we would get our refund back just have to talk to manager.. They didn't want to give us the money back for hot tub room or composite for the hot tub room only 15% off next stay. We did get deposit back but don't understand how we are being charged for a room we didn't stay in

Claimed loss: 95.00

Desired outcome: A refund or a night in hot tub room like we paid for

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    Red Roof Guest Relations, 2071 N. Bechtle Ave. Box 226, Springfield, Kentucky, 45504, United States
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  6. Jenny
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    Jul 27, 2026
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