Red Roof Inn review: Cleaning and customer service

I booked a trip on your site and I choose one of your deals where you pick the hotel for me with a brand name. Well we had a brand name but not a brand experience. My covers was dirty and bed was even worse. We had roaches everywhere and the hotel had mole. We also went out for Thanksgiving came back and key not working. And we stayed 2 nights and the first morning at 10:10 the maid tried to get in the door even when I said hold on. Then she stated it is time to check out I told her we didn't check out today she left and came back and said check out I have your room up for cleaning went to front office got that correct. The next morning someone else knocked on the door at 10:20 and said hurry up and check out now we want to clean the room. The young man keep being rude so I went to front office at 10 minutes to 11 to check out and ask to speak with the manager about my concerns and was told it was no manager and the young man say I don't like the way I looked at him when I told you to check out so there was an agreement until I told him to give me my receipt so I can get the hell out of this nasty hotel when I went back around to my room to get the rest of my stuff a older lady and man came out the laundry room asking am I extending my stay I said thanks but no thanks and told them the problem they said they was not management and they will report them to management.

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