The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Red Boxrip off unauthorized payments

I rented movies for years with Red box and this last month they have been taking unauthorized payments from my account first they give me the wrong movie and I had to call because when I returned it would not have shown that it was returned because the receipt had me as a different movie then I receive a email that they took 31.54 from my account from the month before a rental I rented 4 movies and they had me charged with buying a movie I never rented then when I call customer service said they couldn't help me and that her supervisor suggested calling my banking institution and report it as fraud and that's al she could do!!! I have deactivated my account and will never rent from them again!!! And I was a good customer

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