RealJoy Vacations review: Realjoy vacations reservation: unit 212 topsl summit

0 stars. There are two refrigerators in this unit since the original refrigerator in the kitchen does not operate. There are four box fans next to the second refrigerator (located in the living room). The fans are supposed to supplement for the broken AC.

The ac worked ok at night, but it could not keep up during the day time while the sun is out. Luckily, my kids like to be out at the beach and pool all day.

None (refrigerator and fans) of this was told or shown in the pictures while booking this reservation. The pictures on the site do not show images of the second refrigerator or the four fans on the floor.

Both bathtubs are filthy! The shower curtain and bath tub walls had stains on it.

There was leftover smeared toothpaste on the vanity from the previous guest.

All 3 beds are filthy! The sheets had stains, pet dander, and hair all over the sheets. One of my kids is highly allergic to pet dander.

When we checked in, we called RealJoy Vacations to address the second refrigerator and four fans in the unit. They told me they would call me back to fix the situation. They never called me back. This was 4:40pm.

After many unanswered calls later, I was able to talk to a Candace. She was not very helpful. She said the reason why there’s a second refrigerator is because the original ref in the kitchen does not operate since the seal is broken. This was 5:16pm.

A few hours after that we had to call again and address the filthy sheets, dirty shower curtain, and dirty bath tubs. This was when we came back to the unit from the beach. We spoke to a Cassandra, and she asked me to take a picture and text the picture to this phone number; [protected].

She said she will speak to the prop manager to send up sheets. This was 8:45pm.

I sent pictures to the number above and this phone number; [protected].

Realjoy Vacations texted me back at 9:45pm, see the pictures on what they texted me.

At 10:20pm, I am still patiently waiting for clean bed sheets, and clean shower curtains.

At 10:33pm, someone from RealJoy returned my call to check the status if someone is actually bringing me clean bedsheets and shower curtains. This person told me, there is a staff member at Walmart “shopping for sheets.”

This unit had me in many inconveniences. I ran to Walmart and bought new sheets myself!

RealJoy Vacations has poor communication. Terrible customer service! They have purposely not picked up my phone calls. I had to use another phone to call to get through and speak to an actual person.

I have stayed at Topsl Beach Manor, Summit, and the townhomes in the past many times before. All were great memories booking through ANOTHER property management site (for over 12 years) , and never before I’ve ever had this happen to me. Do not book through RealJoy Vacations!