ReadyRefresh review: Delivery

I had a delivery scheduled for July 10, 2025, which never arrived. On July 11th, I attempted to log into my ReadyRefresh account to check the order status, but the website and login system were not working.

I called Primo Brands and was on hold for 20 minutes before speaking with a representative. I explained the situation, and she said she needed to consult a supervisor. When she returned, she informed me that deliveries were being suspended for a month as part of an internal "reset."

I expressed my confusion, asking what "reset" meant and how the company could justify suspending deliveries for an entire month. She apologized but said there was nothing she could do. She then asked if I had received an email notification from ReadyRefresh about this issue. I said no and asked when it had been sent...she responded that it was sent that same morning. As of now, I still have not received any such email.

This experience reflects extremely poor customer service and a complete failure in communication from the company. It’s disappointing, but unfortunately not surprising, in a market where there isn’t enough competition.