The complaint has been investigated and
resolved to the customer's satisfactionResolved Rak Bank — unprofessional staff
resolved to the customer's satisfaction
Let me introduce my self, abdul wahab, sharjah, from past one year i have been using rak credit card and doing the payment on time, but unfortunately from last three month i am delaying my payment only because i have no job, the customer care peoples are the worst people of rak bank, they take their customer for granted, one of the customer care person name ali working in al nihal building in qusais call my wife yesterday from his direct no.[protected].18pm till 1.30pm) regarding the same but she clearly explained the situation and promised him that the payment will be done by the end of this month.Despite explaining the problem this guy started abusing her using unwanted words which you can retrieve from the recorded tape.She was so embarrassed and kept on requesting him to reduce his voice but this stupid person never did so.My concern is the way he was talking was totally unprofessional and specially with the ladies which is unacceptable. Is this the way rak bank teach and train their staff to deal with their customer? She told him i will complain to your higher dept, but in return he told her even if i complain to their seniors it wont be any use, this is the way they talk, i suggest others not to deal with rak bank the worst bank in uae, very disappointing & bad experience with rak bank
I need a proper explanation from the manager on this regard
The complaint has been investigated and resolved to the customer's satisfaction.