Rak bank simply better?
Please change this tag line, it does not suit the services and/or policies of rak bank.
My complaint is primarily focussed on the false, bogus and totally flawed cash back schemes run on rak bank titanium credit cards.
The card is sold to the customers by ensuring a 3% cashback and sometimes even a 5% cashback. And after a few months of usage when you realize the cashback is not in line with the promises made, you call the call centre and come to know that the scheme offers a 1% cashback on purchases made below aed 10000 pm, 2% on purchases made from aed 10000 to aed 25000 pm, 3% on aed 25000 plus purchases pm, and 5% only on international usage!
If that lie is not enough for a "simply better service", there are more ways to make fool of customers.
For my september bill, I ask why I received 1% cashback when I was entitled for a 2%. I get a reply that my bill is less than aed 10000. Then I ask why a bill of 9503 when my spending is very well above 10000 & hence entitled to 2% cashback. I get a reply "sir you have to make the purchases before 14th of every month to get them included in the credit card statement and hence get you 2% cashback. We cannot do anything in this case."
At least the telecaller was polite & I tried to forget this case & lose aed 100.
Now for the current month again when my statement was 9124, I make it a point to go and buy worth 1100 odd on 13th night to get the 2% cashback & not leave rak bank with any excuses. But to my utter surprise, rak bank has another new way of justifying the aed 100 loss to its customer by saying "sir it is jack's fault that they took the money on 17th not ours & u better deal with jacky's!" and wow what a rude tone & on asking do I scrap my & my family rak bank cards, a very convenient answer pops out of my telephone set "sir it is entirely your wish!"
Is this what you call "simply better"?
So a net loss of aed 200 in three months time, please give me one good reason why not to be upset about the entire scenario!
The complaint has been investigated and resolved to the customer's satisfaction.