The complaint has been investigated and
resolved to the customer's satisfactionResolved Ras Al Khaimah Bank In UAE / Rak Bank — 150+ continuous sms re late payment every minute of the day
resolved to the customer's satisfaction
my husband has just been made redundant from work which really affected our financial situation. I have been trying to regularize payments with my RAK Bank credit card and have requested their bank to reconsider letting me pay an amount i can afford at this stage until i am able to regularize which is about 2months from now. at least i am exerting effort to pay something rather than run away and not paying anything. i was AED120 short from what i was asked to pay. unfortunately, this wasn't acceptable.. then i started receiving threats from the bank that they are now going to deposit my security cheque...not 1 SMS, but continuous SMS since yesterday, every 30mins and its still ongoing while im typing this complaint. it must have been 200+ msgs of the same thing. i have called their call centre and they said they'll report it to their technical team... until now, it is still continuously sending me non-stop that i am having a hard time making outgoing calls or txts because of this. they are forcing me to change my number... they are just unprofessional and inconsiderate.
The complaint has been investigated and resolved to the customer's satisfaction.