Menu
Qualtry Customer Service Phone, Email, Contacts

Qualtry
reviews and complaints

www.qualtry.com
www.qualtry.com

Learn how the rating is calculated

1.0 51 Reviews 51 Complaints
Verified
The authenticity of the customer service contact information for Qualtry has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Qualtry complaints 51

ComplaintsBoard
G
6:41 am EST

Qualtry product not received

Honestly, if I could give no stars I would and I wish I researched the company to see all the negative reviews before I placed an order.

I did check out the lead time on products before placing an order, because this was intended to be a Christmas present. Lead time for the order say 7 - 10 business days, well it's been 19 days and the order has yet to ship. I have attempted to contact customer service twice, through their website, and they haven't even bothered to respond. Will definitely not order from them again and will spread the word to friends, family, and colleagues to steer clear of this company.

Read full review of Qualtry
Hide full review
ComplaintsBoard
J
4:13 pm EST

Qualtry never received order

DO NOT BUY FROM THESE THIEVES!
Like everyone else on here... I should have read reviews first. I ordered a ton of Christmas gifts thru this site Qualtry. They have never delivered (still shows processing 2 weeks later) and there is no way to contact them other than their web site and they never reply to you there. There is a phone number and when you call it it is for sales only and its a voice mail.
Totally ruined my Christmas! BEWARE!

Read full review of Qualtry and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mike Ward
, US
Dec 22, 2018 3:08 pm EST

hi my name is Deanna Koepp I placed an order and I never received it was wondering why please contact me asap thank you for your support my number is [protected]

B
B
Bailey Jo
, US
Dec 21, 2018 9:28 pm EST

I am having the same exact problem. Sales@qualtry.com
Support@qualtry.com
Thead are the email addresses they have posted in their page. Clearly they don't work. I'm so mad!

ComplaintsBoard
S
5:30 pm EST

Qualtry customer service

I ordered pillows in November and have never heard back from them. I purchased 5 personalized pillows. There is no way to contact them. they do not answer emails. There is no phone number and chat does not work. I lost money and Christmas gifts. I am disappointed that I sent them my hard earned money and they cannot even respond.

Do not purchase from this company.

Read full review of Qualtry and 1 comment
Hide full review
1 comment
Add a comment
B
B
barntrouble
, US
Dec 19, 2018 1:23 pm EST

I totally agree, I've emailed them until I am blue in the face.
I placed and order on 11/13/18 and it is now 12/19/18 and my order shows not shipped.
They do not reply. Don't waste your money on the groupon.

ComplaintsBoard
S
2:17 pm EST

Qualtry personalized cutting board

I purchased 3 cutting boards through groupon, and redeemed them on Qualtry's site. I paid to upgrade all 3 to a larger size (plus paid shipping on the larger size). All 3 arrived, however they are the small size. I have emailed them 11 times, contacted them through facebook a number of times, it has been over a week and I have heard nothing back. These are supposed to be christmas gifts.

Read full review of Qualtry
Hide full review
ComplaintsBoard
L
1:11 pm EST

Qualtry personalized order through groupon

My order was placed over a month ago. I've emailed, Facebook messaged, called and left messages - even though they really have no customer service. It is a business line that is not manned. I believe I'm resigned to not receiving my Christmas gifts. I'll never use Qualtry again and maybe not Groupon - they should have investigated this before making the offer.

Read full review of Qualtry
Hide full review
ComplaintsBoard
R
9:25 am EST

Qualtry personalized scarves and gloves - customer service does not exist

I placed three orders on 11/17/[protected], 1203851 and 1203701). Today is 12/13/2018 and my order has not been filled. I have contacted Qualtry and Groupon without any success to find out when my order will be shipped. My family is celebrating Christmas tomorrow and I do not have gifts. I have contacted both Qualtry and Groupon multiple times attempting to get a status of my orders. No one has contacted me to give me a status. The messages state they will look into it. I will NEVER order from Qualtry again. I wish I could give them negative stars because this company is not customer service oriented. They charge expensive shipping fees and never deliver the products you order. For those that attempting to order from Qualtry, DON'T! They will steal your money!

Read full review of Qualtry
Hide full review
ComplaintsBoard
J
7:27 am EST

Qualtry groupon personalization purchase

Recently purchased two vouchers for Personalized Aluminum and Leather Luggage Tags (November 10, 2018). The two vouchers are for luggage tags (2 each). I am unable to redeem as Qualtry website link is not available. Have tried to redeem each voucher and still unable to reach necessary website. These are Christmas presents so need direction ASAP. Thank You

Read full review of Qualtry
Hide full review
ComplaintsBoard
D
6:32 pm EST

Qualtry cannot get into qualtry website to redeem several groupon vouchers purchased for merchandise from qualtry.

The first voucher is for two personalized farmhouse pillow covers, redemption code GPNPFTPC2--FD6CD20F

The second voucher is for two personalized sketch pads with colored pencils, redemption code GPNPSP2--250DDDFE

The third voucher is for ten personalized jumbo Santa gift bags, redemption code GPNJSB10-6e3111ec0fcb

These vouchers were purchased, and aid for, on Groupon and the items were intended to be Christmas gifts. But I can't get into the website address(es) to redeem the vouchers. I contacted Groupon Customer Service and they were absolutely no help.

Read full review of Qualtry
Hide full review
ComplaintsBoard
T
5:58 pm EDT

Qualtry personalized beanies - out of stock???

I have tried to spend my groupon numerous times. I can't tell if my order goes through or not. Never do get a order confirmation or a total and no place to paste my redemption code. My cart just shows empty. I have chatted with Groupon customer service at least twice and they say I need to talk to Qualtry.

I have emailed you numerous times since last Thursday morning when I tried ordering my 10 beanies the very first time and it didn't work, but I have yet to get even ONE response from your company. I have called your customer service line several times - only twice was I able to get through to a "Colby Heiner" (sp.?) voicemail, but he doesn't return my calls either! I don't know what else I can do!

I'm beginning to think no one works at this company and my money is just gone!
PLEASE at least answer my email and tell me that, so I can quit stressing about this and chalk it up to lessons learned - don't use GROUPON and don't use Qualtry!
Melody Keller
[protected]
[protected]@gmail.com

Read full review of Qualtry
View 0 more photos
Hide full review
ComplaintsBoard
D
9:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Qualtry qualtry order

I placed an order in November 2017 and still have not received it. Seems that there is no way to get through to anyone in this company. Worst experience ever! I have tried several methods to reach someone at the company and have been unable to. The order was for 10 Beanie hats, and shipping ended up being $62.00 (scam) because you purchased the Beanies Groupon. I guess they feel like they can charge whatever! I would like my products or a refund for the groupon & shipping ASAP.

Read full review of Qualtry and 2 comments
Hide full review
2 comments
Add a comment
B
B
Batrina Mack
, US
Dec 12, 2018 12:56 pm EST

This is the worse company ever, I will never do business with them again I ordered 10 beanies November 9th for Christmas gifts and as of today December 12th I don't have them! You don't get a response with you send emails. The customer service number is a joke!

I actually put in an personalized order with another company and have received the items and the order was just as large as my Qualtry order. I will never waste my time again and I certainly with no refer another to them.

Tina Mack

L
L
Lauren Moreau
, US
Sep 26, 2018 1:02 pm EDT

I have ordered 2 pillows back in sept & still have not received them. I have emailed, called, even messaged them through Facebook. Every time I try to “live chat” with an agent they are NEVER online to help even during the hours they are supposed to be there. This company is a rip off & I would never recommend it to anyone.

ComplaintsBoard
N
6:49 am EST

Qualtry useless

I ordered 5 items from them for my friends, but I received just 2 out of them. Needless to say, I laced my order in October, so all of the items were supposed to arrive, but unfortunately, they didn't. A little bit later I found out why. All of the items were sent separately from each other, so no wonder that they were lost.
Called customer service, they knew nothing and in general were absolutely useless.
This company is a joke, IMO!

Read full review of Qualtry and 21 comments
Hide full review
21 comments
Add a comment
K
K
Kim Cosby
, US
Dec 06, 2023 3:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

I placed an order on November 5 and was told that my order would ship, with tracking, within 4 business days. Not only did it not ship, but you cannot reach them by phone, chat or email. All you receive are auto responses to every attempt. The order is a Christmas stocking and I’m afraid it will not arrive on time.

A
A
Amanda Rothley
, US
Dec 25, 2019 10:00 pm EST

I have been trying to get in touch with the customer support and cannot can get ahold of anyone via chat, phone or email. I needy order cancelled ASAP! Order number 1677244. Please call me or email ASAP!

M
M
Marywolfe
, US
Dec 19, 2019 12:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

We ordered Christmas bag order number 1599245 and 1593869 in November and still do not have and ever time I put my order number it say it's not it I really need the if I payed all that money and don't have them I noe some very unden happy kids and I don't think you want that thanks Mary wolfe number [protected]

D
D
Deborah Meza
, US
Dec 17, 2019 4:03 pm EST

My order number is 1619389. I ordered a 11 by 13 cutting board. I received someones else board. I am very disatisfied customer. I have tried calling a dozen times and have left numerous emails. Horrible customer service! Please help.
My email address is debnmeza1975@gmail.com

D
D
Dara Swanson
, US
Aug 12, 2019 4:09 am EDT

I recently ordered a personalized trivet and the name is spelled wrong. Can this be replaced?
Should have been SWANSON but shipped as SWANAON

This is also my 2nd email to see about correcting this. Don't know if I'm at fault or not but would like this corrected as it is a gift to a family member.

Sincerely,
D Swanson

View 0 more photos
C
C
Carla Sylvas
, US
Jun 15, 2019 8:07 pm EDT

I placed an order through Groupon on May 28, 2019, I never received a confirmation or any status when I will received my package . I paid through groupon. Never had any problem. My name is Carla Sylvas, personalized dog collar. my address is 201 E Round Grove Road, # 621, Lewisville, TX 75067. Please advise about my order. took my payment!

D
D
Dorina armata
, US
Jun 09, 2019 4:04 am EDT

I ordered 2 wood plates and I received them yesterday.one of them is broken in the handle

View 0 more photos
C
C
Carla Sylvas
, US
Jun 06, 2019 2:23 pm EDT

have not received my order, a confirmation or a status

D
D
Dorina armata
, US
May 31, 2019 12:05 pm EDT

Useless

D
D
Dorina armata
, US
May 31, 2019 12:05 pm EDT

Demage

Overview of Qualtry complaint handling

Qualtry reviews first appeared on Complaints Board on Dec 12, 2017. The latest review Order placed and not processed, no response was posted on Dec 20, 2021. Qualtry has an average consumer rating of 1 stars from 51 reviews. Qualtry has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.7
1746 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Qualtry contacts

  2. Qualtry phone numbers
    +1 (801) 922-5300
    +1 (801) 922-5300
    Click up if you have successfully reached Qualtry by calling +1 (801) 922-5300 phone number 0 0 users reported that they have successfully reached Qualtry by calling +1 (801) 922-5300 phone number Click up if you have UNsuccessfully reached Qualtry by calling +1 (801) 922-5300 phone number 0 0 users reported that they have UNsuccessfully reached Qualtry by calling +1 (801) 922-5300 phone number
  3. Qualtry emails
  4. Qualtry address
    1020 West 600 South Ste. 100, Lindon, Utah, 84042, United States
  5. Qualtry social media
Qualtry Category
Qualtry is related to the Online Shopping category.

Most discussed Qualtry complaints

useless
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.