The Pyramid Collection
reviews and complaints

I placed an order for a ring (99.95) and a top (49.95) plus shipping and handling (16.95). I sent them a check for $166.85. When I saw that they didn't have the size I needed on the ring and the top was in back ordered I canceled the entire order and asked them for a refund. They sent be a check for the top (49.95). I still have not received the refund of the ring (99.95) and the shipping and handling (16.95). Every time I call the customer service they are rude and nasty to me. I have called them five times and I keep getting the check is being mailed. I will never ever buy anything from The Pyramid Collection. How dare them treat a paying customer the way I have been treated. their products are cheaply made and are over prized. They are nasty, nasty.

I always loved Pyramid Collections clothes and would request them as gifts from family members. I received two items from my mother-in-law last Christmas but did not care for them. I contacted Pyramid Collection numerous times concerning exchanging these items but was told the refund would go back on my MIL's credit card. I did not want this as I did not want her to know that I did not like her gifts but they would not budge. Finally, a cust svc rep suggested I send the items to 'Charlene' and advise her of the situation and that I did not want my MIL notified in any way. I wrote in large letters at the top 'GIFT EXCHANGE' and pleaded in the body of the letter for my MIL not to be contacted. I listed items for an EVEN exchange and provided my credit card number for any shipping charges. I just called to check on the status of the exchange and was advised that they CREDITED MY MIL's CREDIT CARD! I am soooo angry, I told them to remove my name from their database. For Pyramid Collection and all other companies they own (North Style). There are plenty of other places to shop.

Ordered items 7/17/2011
Popup encouraged me to CLICK for $20 OFF today's order.
I signed up for Pyramid Collection's trial offer and gave my CC info.
No $20 OFF was applied to my order.
I repeatedly clicked Customer Service Contact link.
Every time I completed all fields, clicked "Continue" to submit..POOF! I was right back to the same page but with all fields cleared.
I called and not ONE sales rep understood what my BEEF was about.
I finally typed a real, paper ltr of complaint, printed it out and SENT it in a real envelope w/stamp to the company headqtrs in MA.
Today is 7/17/2011.
Not only has my RUSH ORDER seemingly sent on the 7/18 not arrived yet, but I have rec'd no response to ANYTHING!
So...they got me to pay extra for EXPEDITED SHPG.
I have NOT REC'D MY ORDER and it's been almost 2 WKS!
They got to me to provide my CC for a Trial Offer to get $20 OFF. Then never gave me the damn $20 OFF.
They got to me to spend time after clicking CONTACT CUSTOMER SERVICE completing all these fields - MULTIPLE TIMES - w/o EVER SUCCESSFULLY being able to SUBMIT (round & round I went).
They made me MAD ENOUGH to SEND a SNAIL MAIL LTR to which they NEVER RESPONDED.
...and they made me MAD ENOUGH to take the time and energy to type THIS DAMN LTR on www.complaintsboard.com.
NEXT is the AG office! I am SO MAD!
Whew! Was that as good for you as it was for me? Well it STILL is NOT GOOD!

If you expect to get the product when you order it. Don't
If you expect it delivered to a physical address, don't
If you expect it to be in stock, don't.
If you have any expectation so of this company, it will be your demise.

I paid for standard shipping and had it sent to a rural address in NM. The order form does not give you the option of giving additional delivery instructions, so I sent an email WELL before the order shipped out, with some special instructions. I put the order number with the email so it would be an easy match up. They did not care and the additional information never got put together with the order. The order was shipped on Feb 7. This is Feb 18 and I just found out that the order will now be returned to Pyramid because, I paid for FEDEX or UPS Shipping but they secretly use FedEx post which means it goes to the post office but the post office there does not deliver to the physical address so low and behold my daughter will never get her birthday gift now.
This company has been nothing but a dissapointment and truly the only way to let them know that they suck is NOT to buy from them.

Been looking a the purple Crocheted Back Dress since April. Wanted to order it. The website said the dress was always out of stock but due in on certain dates. When that date came, there was a new due by date posted. The item was perpetually "out of stock." 7/28/2010 I emailed customer service about when it would be in stock and was told that it is in stock now so go ahead and order it. I did. Miracuously the web site changed that day to read "In Stock". All their items are SEVERELY OVER PRICED so I considered this a very special purchase. Besides I searched the internet for the dress and cannot find it anywhere else. After I ordered the dress and was charged $70 to my credit card by pyramid. I went to check my order status and it said "Back Ordered!" I called the company and was told that the item was back ordered and that I was told the wrong information about it being in stock. Pyramid Collection tricked me into buying an item they knew they didnt have. This dress probably doesnt even exist!

I recently ordered the black pirate queen dress to be my wedding dress. When I placed the order, the dress was pictured with a purple bodice and the description stated "shirred and elasticized around the bodice." I read through the entire description and not once did it mention the bodice being sold separately, or even give the option on the page. I noticed today when I went to the site, that it's been changed, now it clearly states that it is sold separately and gives you the option on the page. I think it's curious timing if you ask me. The dress itself is $100! It would be worth it if it were made of decent materials, but it's a thin see-through layer of cotton...nothing else! The shipping was RIDICULES! It cost me $12 to get the dress stuffed into a bag and shoved into my mailbox through the USPS! I spoke to a customer service rep for their site who called me a liar because the site was not changed and the best she could do for me is let me send it back so they can refund my shipping costs. This site is not to be trusted, they have grossly over priced product and it's represented falsely. I will be sending the dress back for a full refund of all my shipping costs and the cost of the dress. They should be ashamed of themselves for running a business this way, and I hope in the future they respect thier customers, because I feel terribly disrespected.

Ordered a ring from them. Item ended up being on backorder. Received card after 30 days saying if I wish to cancel the order simply don't fill out or send it back. Well here we are 90 days later and I see a charge for the ring on my statement and apparently its been shipped out! Called and customer svc, though somewhat nice, couldn't do anything to help. They said that they sent another card at 60 days backordered saying the opposite of the 30 day card, that is, to cancel the order i would have to send in the card signed. If it was cancelled by not filling out the 30 day card, why would I get another one (i never remembered receiving) in 30 days. Poppycock! They said i could return item but I'm out 18 bucks for shipping so NO THANKS! This isn't the first issue I've had with them either. STAY AWAY FROM THESE GUYS unless you have extreme patience to deal with their BS.

Won't answer e-mails, VERY, VERY, rude on the phone. Promises a quick refund for returns, yet states on the phone it can be anywhere from 4-8 weeks. Always seems to be backordered, yet when you order the item is in stock, and the e-mail confirmation states so as well.

I figured I would get some early Christmas gifts out of the way in mid November to avoid the postal rush during the holidays, so I ordered a necklace a friend had shown interest in before. The item said it was currently backordered, and more were due in in about a week's time. I ordered, waited that week, came back, and it still said Backordered, and the date was another week ahead. Again, I waited, only to see once again that it was still backordered. By this time, it was early december, so I used the customer service Email address and sent them an email explaining my frustration on why it kept doing this. I never got a response, however I noticed that the next week, instead of a Date of when they were due back in, it said 'Item is expected shortly".

Now, 3 days before Christmas, my item has just barely shipped. I have yet to hear back from them in regards to my email, and am very upset, seeing the present I ordered well over a month in advance, will now not arrive before Christmas.

Furthermore, there is not an option for overnight shipping on backordered items for when they come in, so the standard, 3rd class UPS shipping takes over a week. They also Do Not provide a Tracking number. And I'd think, if I am spending $15 on shipping and handling For a necklace, I'd have a tracking number. There is also no Estimated Arrival Date for the package.