Purity Products review: Shady business

Our main concern was the return process. Difficult, time consuming, frustrating.
1/30 called twice to speak to customer service. Both calls just stopped – no recording, just silence. The 3rd time, the agent was difficult to understand. He tried to talk me into keeping the product and ordering other products.
1/30 email: Asked for help because refund was less.
2/2, 2/4, 2/9 emails: Return Labels not received in Inbox, ISP, Junk, or Spam. Please resend.
2/16 Sent email asking to send Return Label to my husband's email and mine.
2/17 Finally received Return Label
I actually believed the Return Label wasn't being sent so I'd miss the 30-day return window. The problem may not be the product, but what seems to be shady methods to keep your money.