I got my first puppy thru purebred puppies. They received numerous complaints about puppy mills and came back as puppy spot. I had to cancel a puppy reserve twice due to surgery and the second time because my husband wasn't ready. Both valid reasons. Even though I had previously purchased two puppies, I was denied the ability to purchase another puppy. I was told by a puppy spot employee, curtis that I was not going to be allowed to purchase a puppy and I would never be allowed to purchase a puppy through puppy spot again because I had made too many cancellations. I would think a cancellation would be better than taking a pup I couldn't care for, but evidently that is not the case. I was told numerous times that I would get a callback from a manager but that never happened. Curtis on;y reprimanded me for calling back because I cared about what was going on. He hung up on me and blocked me from calling to speak to a manager. Very sad. Very poor customer service, very poor communication skills, very poor company. Overpriced puppies from a bunch of uppity idiots that think they are all that. I would tell anyone to stay away from this overpriced scam online puppymill.