PulteGroup

My name is Clay Jeppsen, my wife and I moved into our brand new Pulte home in Mesa AZ April 27th 2012. The first 2 months we lived there we had our house torn apart like a construction zone because of 4 different plumbing leaks that damaged multiple rooms, ceilings, carpet, walls and cabinetry. The 1st leak we thought was an oversight, the 2nd leak may have been a coincidence. Then when the 3rd leak happened we thought "ridiculous". Then when the 4th leak happened we thought it must have been a joke. Maybe some restoration company sabotaged the job so they could have future work. Pulte took 2 months to get the work done on the 4 leaks. When the 4th leak was brought to there attention, they tried to make it look like it was our fault because they were ashamed.

Note: we finally got to a point in our lives where we wanted to reward ourselves with a newer, nicer home to raise our family in. We have grown out of our old one. But our old home of 10 years never had this many problems. We spent twice as much money on this home and now we don't think it was worth it. We are 2.5 months in and we are completely disheartened with our new home. That's a stinky feeling when we hoped to stay here for 15 years. During the first 2 months living here we couldn't even use our new kitchen, my wife couldn't bring friends or family over to show them her new home, all conversations with them was about how we've had problem after problem and how embarrassing it is that we bought a lemon. That stinks too.

What bothered me the most as husband and protector, was that I had to be at work while my house was filled with servicemen and my wife was home alone. I tried to come home sometimes but I couldn't be there everyday. That left a sick feeling in my stomach daily. I had no idea who these guys were or what their background was. I was a cop for 10 years so you can imagine how that made me feel. Bad things happen everyday in the walls of your own home. My point...Pulte never even recognized these pains, never sent my wife flowers or a gift card to say sorry. Horrible customer service in my eyes. We couldn't live in our home the first two months. Our safety was jeopardized in more than one way. I am asking them for the equivalent of 3 months mortgage back in cash. But they won't respond to even address my complaint. So I have turned to social media and blogs to see if I can get a response this way. Social media and brand managers seem to care a little more than frontline customer service. Pulte Homes is awful.

Clay Jeppsen
[protected]@cox.net

We negotiated a contract for a new home under the assumption that all option upgrades were provided. During the pre drywall walk through we were told that the garage doors come standard with windows at the top. When garage doors were installed they did not include windows, when we enquired as to why, we were told this was an option upgrade and was previously standard, but now we would have to pay for it, a $1500 upgrade. We informed pulte that we were not told that this was an option at any point during contract negotiations and it was confirmed by the builder that the windows would be standard and had we known we would have included it as part of the deal. Pulte took a very long time to get back to us with information that there is nothing they could do. This is absolutely unethical and misleading and we are very upset about this, the website boasts committment to customer satisfaction and we absolutely not satified. We feel that Pulte should have accomodated this change given the circumstances with it ultimitely being Pulte's fault not ours.

Pulte homes in the Fairhaven subdivision of the City of Schertz have problems, ranging from cracks in the walls to foundations that appear to be splitting horizontal. Today, the building industry is one of the most unregulated industries in the nation. Pulte builds lousy houses like ours because they can. Unless more people speak out publicly, this will continue. Please support "Fairness for Fairhaven" and others fighting for the right for new home buyers to expect and receive safe and sound, quality construction.
If you are a prospective home buyer, BEWARE! Pulte/Centex are not the only builders that build questionable housing.

Pulte Homes are in the development business as well as just building homes. The Infrastructure of my town-home community; roads, water lines, sewer lines, storm drainage are sub-par. My community is 11 years old and we have had over 50 water breaks in owner's yards as well as in the street. In addition storm drains have clasped. Streets are in disrepair. The community is responsible for all of this and has caused our HOA dues to go up to pay for Pulte's sub par contractors and materials. They have not responded to our request for compensation for their incompetence. So, when looking into a Pulte community that the community is responsible for streets/water lines/sewer ask and verify a warranty for such systems, they probably don't have such.

Our home was built in 2003 and have had next to no problems. Recently the sewage line backed up into the unfinished basement. $609.00 later the plumber finds that the basement roughin was not installed properly. The water flows away from the sewer line. This has existed from the time it was built and the concrete poured. Additionally the water flowed away from the sump pump. Pulte refusese to repair it stating the warranty has expired. It makes no difference it took nearly 8 years to find the problem because it took that long for the sewage to back up and plug the line. The estimated cost of repairs is $11, 000.00. I used to be a big Pulte fan but now I will tell everyone do not buy Pulte. They do not stand by their work.

Hands down the worst drywall finish, door frame finish I have ever experienced in my life. We were rushed through our closing and with a bit of slight of hand weren’t able to really take the time to fully examine all of the walls, doors, etc.

When you have your final walk through take at least half a day and examine all joints and door frames/trim. I’ve seen better dry walling done by weekenders with little or no experience.

Pulte will lie to you, will try to get you to settle for less than you deserve, and will stall, stall, stall in an attempt to run out your warranty. They do not build quality homes and their sales staff are little more than used cars sales people.

Stay away from Pulte Homes. We’ve fought them for two years and have gotten a number of things corrected, but the quality of materials used and fit and finish does not warrant what they charge for their townhomes.

I read recently where Centex merged with them; hopefully they’ll learn a thing or two because the quality is non-existent and they don’t care. Their response to most things, without saying it, is essentially “tough luck buddy, you were stupid enough to buy from us”.

Whatever you do, Don’t buy a Pulte home.

Brand new home, looks like a home from other builders at one-third the price, will sell and take the hit. This house, expensive, should be built to be proud of but I won't stay there or allow my family for safety reasons.in my opinion, this house was built to make the company money and couldn't care about the consumer or the quality of the product.

Over the weekend I will put a for sale sign up, will inform anyone interested in the house concerning my issues with the house, and offer them the home for$200, 000 which I paid #300, 000 in november of 2010.

There was a leak from the ceiling of our guest room bath that looked like it was coming from the fire sprinkler system.they sent out someone to check it and created a hole in the dry wall ceiling.when they found that it was not from the sprinkler system, they left it open and states it's not covered by warranty. they should replace the hole they made and have us deal with what caused the leak.they didn't explain or made us agree to what they would do to troubleshoot the issue.very deceitful!

Well where do I start? We purchased a home at the stafford lakes location in fredericksburg, va. While we were getting ready to close they were as nice can be and blow hot smoke up your butt about there warranty on there homes. Well don't believe the hype with there bull as we have had about 5 or 6 major issues in our home in less then 3 months.in less then a week of moving in we had the first mishap when our finished basement was flooded due to there backyard contractors forgetting to put clamps on the hoses. Then the air con unit went down when it was about 102 degrees outside was told we will fix it next week well I can attest that it took almost 2 weeks. We have had problems with leaking sealing, wet basement and all they can tell is that they are working on it. Well that is a bunch of garbage, you call the there service line and they tell you they are working on it and forget it when there redneck superintendents on the filed have to come over. They give you all kinds of attitude for something they should have gotten done the first time and that you should be grateful to be blessed with there presence.
All I can say please be aware of what your in for if you purchase a home from pulte builders. So if I were considering buying a pulte home I would not even think of it as they are horrible all around from building, workmanship, and last but not least there horrible customer service.

The warranty Department is a joke. They are rude and depending on who you talk to have no idea what constitutes and emergency and what does not! This morning I called them to have our A/C in repaired because it is not working -- we have only been in our home since Jan/Feb 2010.
On another note, the HOA fees that we pay ($249) are worthless. We have dead grass, gates that are constantly open or broke, a gym that is not conducive to people who work late hours (the place closes at 9 p.m.), I could go on.

So many of our neighbors would sell immediately if they could including us. Don't move/buy in a Pulte community! They are terrible.

If we had the opportunity to buy another Pulte home, we would pass. Our house is only 12 years old and we saw that some ceilings had been redone obviously to fix water leaks. We made the mistaken assumption that the leaks were all fixed by the previous owner. After living here only three years, we've had open three walls and ceilings to fix leaking plumbing. That does not count the leaky house-bibs we had to replace outside.

The worst part is the noise the water makes. The study on the main floor is located directly below the master bath. When anyone runs water or flushes the toilet upstairs, we can't hold a normal conversation on the phone because the water noise in the pipses is so loud.

Do not buy from pulte they will change your contract terms and steal your deposit. Apparently the economy has finally caught up with this company. I notice that the volume of complaints has escalated dramatically in late 2009 and early 2010. I am currently a pulte home owner. I bought my present home in late 2006 after it was built for me by pulte. I paid somewhere around $320, 000 for this home which is in the chicago area. Due the current real estate market pulte has dropped prices to almost $200, 000 for the exact same house because they have chosen to stop developing my community. This will cost me way more than just $100, 000 when you factor in the interest on my current mortgage based on my purchase price of $320, 000. This could very easily happen to you. Fortunately I was able to sustain this loss and I actually made the decision to buy a 2nd home in florida in late 2009. I found a community in south florida and pulte happened to be one of the builders. I looked at their homes and was quite pleased. I decided to purchase 2 of these homes for just over $200, 000 each. Over the next 6 months I had problem after problem with the pulte group. First they did not honor the terms that were agreed upon, in writing, within the contract. They promised a gated community but failed to disclose that the gates are kept wide open for the majority of the day every day eliminating the entire purpose of living in a gated community. Secondly they misplaced the foundation of my home by over 8 feet. When I brought this to their attention they acted as if it happens every day to them! I work in real estate and construction so I suppose this should have been a big red flag but I was so busy with my own work I still continued with these purchases. They relocated my foundation but did so in such a quick time period that they failed to allow for proper settling, my own construction experts have confirmed that the land would need substantial time to re-settle after being disturbed in this manner. I inspected the property mid-way through construction and noticed cracking all over the concrete exterior walls of the homes and other signs of poor workmanship. I asked the sales manager about this and he never responded. Within another few days the pulte group had applied the stucco so you could no longer see the cracks instead of actually fixing the cracks and other areas of shoddy workmanship. On top of all of this they agreed to provide a mortgage for one of the homes under certain terms with a written approval more than 60 days before the scheduled closing. Then just 8 days before the closing they contacted me and completely changed the terms giving me no option but to accept their terms or lose my deposits of over $40, 000. When I expressed that this might be a problem with less than 8 days before the closing they sent me a letter telling me I was in default and they would be taking my entire deposits if I did not close on their originally scheduled closing dates.

These people are not professional and they apparently have significantly reduced their construction standards. I am not sure if they are just scamming people for the deposits so they can re-sell the property for a better profit or not but I can say with certainty that they are completely unprofessional and no one should do business with these people. These were my 2nd and 3rd pulte homes so I was previously satisfied with this company. Something has seriously changed and I would be very wary of doing any purchases with this company. Don't risk your hard earned money. Avoid the pulte group at all cost.

After agreeing to purchase a Pulte home in Anthem at Merrill Ranch in Florence, AZ the nightmare with Pulte Mortgage started. We started the application process on-line on January 14th and finally received a 'no' to our loan on April 21st! In the interim, Pulte Mortgage had locked our rate and scheduled the closing for April 26th. They made requests for more information periodically, which was always supplied within 24 hours. The service could best be describe as the kind you would expect at the Post Office or the Department of Motor Vehicles.

We never had the opportunity to speak to ANY decision maker during the process, although requests were made on numerous occasions. If you purchase a Pulte home, take the 1% credit they offer for closing costs and go get a mortgage elsewhere! The credit they offer for going through Pulte Mortgage is definitely not a bargain. All in all, the experience was a nightmare.

Pulte still hasn't paid for deliberate birth injury to my baby born premature in hotel during my evacuation time from my moldy house. Here in Las Vegas they get away with highly negligent ways to build houses. Here in Las Vegas Pulte Homess builds houses you cannot sell nor live in. How can you bring children, especially premature babies into house that has green toxic mold throughout? Childlike supervisors and sloppy contractors are Pulte's norm.

Do not buy a Pulte Home!
My new wife and I bought a new Pulte home before it was completely built in December of 2008. They did not build the house right. I don't know much about building homes that is why I paid hard earned money to purchase this house and now we have the following problems: The attached the truss to the frame of the building which caused plenty of problems. As the truss lifted and moved (as it should) it brought the rest of the house up and down which lifted the sheet rock walls off the ground and cause "nail pops" which is when the nails poke through your sheet rock ceiling. Also, as the truss lifted the columns in our kitchen broke free from the ceiling leaving gaps between the tops of the columns and the sheet rock ceiling. So the house is pretty much coming apart at the seams.

Here is the kicker. There are about a dozen homes on my block that I know of that have the exact same problems and worse. We would like to put a class action suit on them or take them to court individually. These are all things you do not want to think about or deal with when you pay a huge down payment on a house like this and have a mortgage to work for and pay for each month. Not to mention if the house is going to fall on top of us as we sleep.

Yes, Pulte came in and "fixed" the issues, but two months later the same problems are occurring. Not to mention, none of their contractors speak English and I am afraid to ask for their green cards. Now I get referred to the Pulte website to request service issues, don’t speak to a person and I can't get my representative to call me back.

Long story short: Do not buy a Pulte home. They will suck you in with financing and smiles on the upfront. But on the back side of the experience, no smiles, no phone calls and a home that is shaky at best - Brand New!

My family: mom, dad, two sisters and baby brother had to move from Pulte Homes house, because of construction defects. Our family also lost an opportunity to sell the house with any profits when everyone else was selling . Selling a moldy house would have been illegal and impossible. How is it possible that Pulte Homes did not get us a decent house they were paid for? Why is Pulte Homes so expensive when kids supervise its construction? Why was my premature baby brother born in stinky Las Vegas hotel room with skull asymmetry? We asked for compensation, all we got from Pulte Homes was lies, lies, lies.

We entered into a contract with Centex Homes in October, Pulte Homes purchased Centex homes. We were told They would not start our home unless we removed the contingency to sell our home even though we had a ratified contract saying they would start our home and we would have until 60 days prior to closing to remove the contingency. They recognize the fact that we have the contract and say if we choose to pursue them legally they will take 2 years to build our home. Which is a little "fail safe" for them in their contracts. In the end, they said we could release them from the contract and they would give us our full deposit back... But they were definitely not going to start our house. We had a closing date of April 22, 2010 to move into our dream house. Now we are stuck searching for a place to live...