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PulteGroup
reviews & complaints

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114 complaints
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8:50 am
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PulteGroup - poor service & customer support

I was contacted on November-02-2015 by the Pulte Site Superintendent Potomac Green Del Webb Community in Ashburn VA. they would require entry into my Condo unit to retrofit the exterior condensate drain pipe with heat trace so that it does not freeze during the winter. As part of this, Pulte needs to enter my unit and remove portions of drywall (vertical...

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9:34 pm
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PulteGroup - home consruction no insulation!

Even though we paid for it, we have discovered that there is NO insulation in this Ft Myers FL Centex home. We couldn't figure out what made our electrical bill so high (over $200 per month) while neighbors had no such issues. when we had bathrooms, kitchen remodeled we discovered fact that no insulation existed. We also had work done in attic to secure...

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B
12:34 pm
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PulteGroup - wont fix stucco falling off. home under warranty

Home is under warranty. Stucco has been falling off for years. Pulte wont do anything. I put up information (freedom of speech) signs right next to their signs. Pulte took them and threw in dumpster. Not their land, not their property. Called police. Police gave signs back but would not press charges. The police (for which I pay taxes for) suggested they...

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PulteGroup - wrong size air conditioner

The motor and compressor went out on my A/C unit after only six years on 19 June 2015. So I called the repair guys (Cool Air Now) and they fixed it. Then on 27 June 2015, the A/C went out again and they couldn't fix it. Then the service manager came out on 28 June 2015 and told me that my a/c unit is too small for this house. The size of my home is 1780...

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PulteGroup - french doors wood rotting

We purchased a pulte home in 2006 we have had several problems. The air conditioning did not work; we had to have it repaired; now we found out that the french doors leading to the deck the wood that holds them together is rottening; the deck is a joke the wood is cracking and not safe to walk on. The cabinets in the kitchen is two different colors; the...

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8:56 am
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PulteGroup - home humidifier

So this was a bit shocking. We had an aprilaire humidifier as part of our original home construction (Unfortunately 19 years ago...). Last night I was looking at it because our humidity level in the house was really bad. After investigating, I discovered that first they had installed in backwards. The humidity was being inserted on the return (Before...

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S
11:32 am
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PulteGroup - incompetent company and loan consultant

I signed a contract with Pulte Mortgage in July 2014 and January 2015 I was told I did not qualify for a loan. All that time wasted and my life put on hold I could have purchase a home else where. I was told my income status changed which it did, but it took them six months to figure that out! So apparently Pule Mortgage did not know what they were doing. I...

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H
6:34 am
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PulteGroup - air conditioning line set

I purchased my condo in June of 2013. I started having issue with the heating and air conditioning during the winter months. I had three service companies come out and the last one found several leaks. We opened up the garage wall and found the copper tubing in the line set to have multiple leaks, there are also nails coming through the siding that never...

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2:18 pm
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PulteGroup - incorrect window installation

I purchased this Pulte house and about 1 month after the purchase, water ran into the living room from the windows. I had a Pulte warranty worker look at the issue and he said the windows were not installed properly. The header is getting water in it and now the siding has to be taken off, the windows re-taped and the inside of the houe has to be repaired...

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11:08 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

PulteGroup - poor service & public relations

We are near 70 years old and live in Oregon. On September 10th, my wife and I signed a contract to have a house built in Britton Falls, Indiana to be close to family. The house was to be started at the end of December. Included with the contract were 10 requests for what Pulte calls "Non Standard Options or NSO's", none were very complex and two of them were even suggested by our sales representative. It is Pulte's procedure for a customer to sign a contract and then get approvals and prices for these options. Even though this is not a good practice, we signed the contract. We were also "encouraged" to use Pulte mortgage to avoid huge penalties for not closing when Pulte demanded.

Almost three months after signing the contract and wondering if the "NSO's" would even be approved, we finally got 3 of the 10 requested prices, although one was not for what we had asked, bringing the actual number to two. During these three months of waiting, I became aware of some differences between sales documents. A difference in the number of windows shown on the sales floor plan and the elevations caused me to ask about the number of windows we were actually going to get. The question was ignored by our sales representative, Joanne Totten, and our construction manager, Adam Wright. I also discovered that there had been changes made that were not reflected in the models and other sales documents, nor were they disclosed to us in any way. When I asked about a specific architectural detail, Adam Wright's response was "We don't do it that way anymore". Most of these changes were small but I was beginning to see a trend.

We had lived in Sun City Hilton Head previously and had been aware of major discrepancies and lawsuits with Pulte in that community. Not getting approvals and prices for the "NSO's" in a timely manner, not getting questions answered and finding out that the houses were being "decontented" led to increasing frustration on my part. In addition, we had some issues with Pulte mortgage offering rates that we could easily find lower elsewhere.

On December 4th, I sent an email to Pulte saying that I was "unwilling to proceed". On December 5th, the sales manager for Britton Falls, Sean Clancy, called. His comment on the NSO's was that Pulte was not building a "custom home" but he could call in favors to get us prices. Even though the requests for changes were being allowed and encouraged, he made it sound as if he was doing us a big favor. His inability to see or admit that the Pulte process was not working well and that as a result, we were getting increasingly frustrated was enough to make us see that we did not want to continue with Pulte. Pulte sent us a letter indicating that we were in default instead of acknowledging their deficiencies and default on their part.

Since very little cost had been accumulated and the house had not been started, we fully expected to get our deposit back less a few dollars. Instead of doing the morally right thing, Pulte decided to take advantage of a couple of senior citizens and retain our $20, 000 deposit just to increase their bottom line. To keep this deposit in perspective;

• The $20, 000 deposit represents .00088% of Pulte's 2013 reported 3rd Qtr profits.
• This same $20, 000 represents 2% of our savings for a lifetime.

Recommendations:

• Do not buy a house from Pulte whether in a Pulte, Centex, Sun City or Del Webb community unless it is fully completed so that you can see the final finishes and know what really is included. Inspect a house in the same community that is at the insulation stage so that you fully understand what you are getting.
• If you do want to have Pulte build a house, do not trust the sales information to be accurate.
• Get all price, approvals and detailed specifications before signing a contract to build a house.
• Have your attorney review Pulte's contract - it is totally one sided and not changeable but you need to know the ramifications prior to signing.
• If you still want to continue, do not feel pressured to use Pulte mortgage.

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G
Jan 23, 2014 10:03 pm

I had to deal with Sean Clancy as well, I paid for one option and got something else instead. I was basically told that I got what I paid for...which I didn't get what I paid for. He basically told me to deal with it. Pulte in Indiana takes advantage of everyone. In my case I'm not an electrician and got screwed.

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N
11:05 am
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

PulteGroup - poor service & public relations

We are near 70 years old and live in Oregon. On September 10th, my wife and I signed a contract to have a house built in Britton Falls, Indiana to be close to family. The house was to be started at the end of December. Included with the contract were 10 requests for what Pulte calls "Non Standard Options or NSO's", none were very complex and two of them...

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J
1:05 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

PulteGroup - my home

I bought a Centex (Pulte) home approximately 3 years ago, brand new. Since then a wide variety of problems have occurred, Mostly small problems, some of which they have sent someone out to correct as I am still within the warranty period of my new home. Well the fence has been a problem since day one, and I have taken time out of my schedule to correct it...

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T
2:41 pm
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PulteGroup - under mount sink failure

Our Pulte Homes under mount kitchen sink fell off, literally. The cause of the failure was two fold. 1) Defective Design - The Pulte under-mount sink was installed with adhesive only around the perimeter. Best practices dictate that mechanical fastening should also be used in addition to adhesive around the perimeter of the sink. 2) Defective workmanship -...

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A
8:12 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

PulteGroup - bad construction and service

I bought a Pulte home 5 months ago and found that dryer vent was plugged. The cover was not fully opened and plugged within 5 months. I submitted service ticket and nobody shows up. I had to pay a company to fit it. Then Pulte called back saying it is a maintenance issue and was not covered by warranty. It is clearly a construction issue because the cover can not be opened and they did not bother to send people to check for 10 days.

Then, two location was leaking during the rain. I called ER in the weekend, was told that someone will contact me Monday. I called service and was told again service manager will contact me for sure. Nobody has contact me yet.

Bad quality, bad service, non professional. DO NOT EVER BUY PULTE HOME!

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PulteGroup - home settlement

June 2012 I put $10.000 as a deposit on a carriage home with the expetation that it would probably be ready in jan. 2013. My contract states the first quarter of 2013 which I figure would be april 2013. I can deal with that but as of now the fourth unit has not been sold and they do not have a sample to prospective buyers to view. I am very concerned that I...

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PulteGroup - poor counter top installation and faulty foyer window

Our granite counter top is literally becoming detached from the base. This is a HUGE safety issue, and clearly is caused by poor installation. Pulte refuses to fix this issue, and directed us to a billable vendor. I have never experienced such poor workmanship within a home. I would never recommend this company. We are also experiencing issues with our...

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9:39 am
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PulteGroup - roofing issues

We moved into our Pulte Home just 7 years ago. The home was previously owned for a year. For the last few years we have had multiple issues with roofing shingles flying off whenever a storm comes through. At $250 or so a pop to repair, this is becoming a sinkhole of debt. We were told the shingles were probably installed in the winter and therefore the...

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PulteGroup - cracked garage floor

My Pulte Townhome is still under warranty for structural defects. There appear to be two such issues: (1) The house has apparently settled and the garage concrete floor is cracked. I would like Pulte warranty inspector to inspect it and take action. My cell phone number is 703-795-8946. (best number to reach me); and my home number is 703-404-0584. Addre...

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7:08 pm
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PulteGroup - brand new leaking home!!! horrible customer service!!!

My name is Clay Jeppsen, my wife and I moved into our brand new Pulte home in Mesa AZ April 27th 2012. The first 2 months we lived there we had our house torn apart like a construction zone because of 4 different plumbing leaks that damaged multiple rooms, ceilings, carpet, walls and cabinetry. The 1st leak we thought was an oversight, the 2nd leak may have...

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12:28 pm
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This review was chosen algorithmically as the most valued customer feedback.

PulteGroup - garage doors

We negotiated a contract for a new home under the assumption that all option upgrades were provided. During the pre drywall walk through we were told that the garage doors come standard with windows at the top. When garage doors were installed they did not include windows, when we enquired as to why, we were told this was an option upgrade and wa...

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PulteGroup contacts

Phone numbers

+1 800-777-8583 +1 678 245 5242 More phone numbers

Website

www.pulte.com
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