Public Storage Reviews

I recently had an experience with Public Storage Reviews (publicstoragereviews.com) that left me feeling frustrated and disappointed. On September 9th, I called in to inquire about a deal to replace my current storage space. The person on the phone found me a 10x15 space for only $86/month, which was much cheaper than what I was paying before. I agreed to leave work early the next day to go and secure the unit before the sale ended.

However, when I arrived at the facility, I discovered that the space was not actually climate controlled as I had been told. Instead, I was offered a second floor climate controlled space for $92/month. I walked the space and decided to go ahead with the rental.

Next, I was informed that I had to purchase a lock from Public Storage for $19.99, even though I already had a lock on my previous storage space. I later found out that the same lock was available on Amazon for only $7.

But the real issue came when I was informed that I was not eligible for the discount I had been promised because I had another, smaller, undiscounted space at a different facility. This was not mentioned to me when I called in to inquire about the deal, and I felt like I was being baited and switched. When I called the corporate number to complain, the person I spoke with was rude and unhelpful. She even transferred me to a voicemail box instead of connecting me with a supervisor.

Overall, I feel like Public Storage engaged in illegal bait and switch tactics and breached our verbal contract. I am disappointed in their lack of customer service and would not recommend them to others.

I recently had an experience with Public Storage Reviews (publicstoragereviews.com) that left me feeling frustrated and disrespected. I rent two units from their Live Oak, TX location, but I hardly ever go to them because I try to pack adequately so I wouldn't need to rummage through them. However, I needed a TV out because the one I had gone up. I went to the storage unit and got the TV and realized the remotes and plug were in another box not far back but I needed to move some things out to get to it. Long story short, I didn't realize it was after 9 pm, and the door wouldn't unlock, leaving me locked out with my keys inside.

I called customer service, hoping for some assistance, but instead, I was threatened with limited hours to the already limited hours they have. I was shocked and disappointed by this response. I pay these people almost $600 per month (which I pre-paid for six months), and I get the hours are till 9 pm, but last night was an anomaly. I am a good customer who has never had any complaints or disturbances by me or from me. I don't respond well to threats when I am paying for a service.

Fortunately, there was another person coming out, and I asked them to hold the door for me. All was well, fine, and good until this morning when I was called by the property manager and threatened that if that happens again, my hours will be restricted to just business hours. Like that matters, it's only three hours less than your regular access hours... LOL.

I understand that there are rules and regulations that need to be followed, but I feel that the response I received was not appropriate. I will be moving my storage units to a company that doesn't threaten their customers! It's a shame because I have been a loyal customer for a while now, but I cannot continue to support a company that treats its customers in this manner.

This was a terrible experience! I called the customer service number and was given a rate, but when I got to the location, the manager, James, quoted me a different price. He even said that corporate could change my rate the next day if they wanted to. He showed me two units, but they both smelled so bad that I had to buy four Damp Rids from him just to make it bearable. I was already spending hundreds of dollars with the moving company, so I felt like I had no choice but to use the unit. If I had known it was going to smell so bad, I would have never used it. There was no feedback about this issue.

James then told me that I had to buy their lock for $20 and couldn't use my own lock. I told him I would buy one at Home Depot, but he said they didn't have any. I went to Home Depot and found a lock for almost half the price. The next day, I called headquarters and they said I could use my own lock.

Before I even signed a contract, James asked me to leave positive feedback. I came back a week later and needed to throw away a chair, but James said they didn't have a dump for customers and that if I left the chair, they would bill me $100. I called another Public Storage location up the road and Morgan said he was happy to dispose of the chair. Since I had no space in my car, I had to put it on the roof of my car while my son held it as I drove to the other location. The manager there didn't care and didn't have any common courtesy to help.

I'm sure Public Storage is a great company, but this location was the worst. I will be removing my personal belongings from the Tampa Florida location at 16415 n dale mabry. This has been the worst experience I've had.

I recently rented a parking space for my 2012 Toyota Tacoma at the Public Storage facility located at 3673 South Redwood Road, West Valley City, Utah. I thought I made a wise decision by choosing a national company with a good reputation. The facility's information boasted about a property manager living on site for added peace of mind. The facility was also described as state-of-the-art and featured a sturdy electronic gate with keypad access. However, my experience turned out to be a nightmare.

Just one month after renting the parking space, my wife and daughter went to retrieve the truck and were shocked to discover that it had been broken into, vandalized, and stripped of its catalytic converter and oxygen sensor. The damage was extensive, and the repair bill came to a whopping $1,471. My wife and daughter were deeply traumatized by the experience, especially when they found drug paraphernalia on the ground beside the truck. They immediately called the police, filed a report, and had the truck towed to Mark Miller Toyota for repairs.

I was disappointed and frustrated that my vehicle didn't survive even 30 days at this supposedly well-lit and state-of-the-art facility with a property manager living on site. The security measures that were advertised seemed to be non-existent. My wife and daughter's traumatic experience could have been avoided if the facility had taken proper security measures.

To add insult to injury, I was charged $50.67 for the parking space where my truck was vandalized, and I had to pay a $100 deductible for the repairs. I requested a refund from Public Storage, but I was told that there was no way they would refund me a single cent. This is unacceptable customer service, and I am deeply disappointed.

I hope that Public Storage takes this incident seriously and improves their security measures to prevent such incidents from happening in the future. As for me, I will never rent from Public Storage again and will advise others to do the same.

Let me tell you about my experience with Public Storage at their location on 1852 LaSalle Avenue in Naperville, Illinois. It's a real scam, folks! Beware of the deceitful and unethical practices that go on here, especially with their billing system. They lie to you over and over again, from the property manager to the district manager, regional manager, and even corporate. They confirmed that they received and processed my payments, but they never returned the money for insufficient funds. It's been a nightmare from day one, starting with the office manager who tried to sell me a used lock for $20, claiming it was new. I went along with it just to avoid any confrontation and get my stuff into storage.

But it doesn't end there. These crooks have put my property in lien/auction status again, just for their own joy. They know how to manipulate the billing system to make it look like payments were not received, and they even involve your bank in their deceptive practices. I've been told that this is what they do to whistle-blowers in Illinois, trying to make them lose everything they own. It's a battery of them, and they have no shame.

I've tried to contact Public Storage's corporate office and the regional manager since June 30, 2022, but no one has returned my calls. It's a purely evil, hateful, wicked, and vindictive game that they play here, and it needs to be shut down immediately. No one is above the law, not even in Illinois. I urge the Feds to investigate this matter and put an end to their scam once and for all.

I just had a terrible experience with Public Storage Reviews. I've been renting three large lockers from them for 35 months and have spent over $25,000.00. I asked the on-site manager if she could give me a 2 day cushion in emptying the third locker as I am disabled and had logistics issues in getting a couple of strong youngsters to finish the job till the weekend. She said that their company policy would not allow her to do that but because I had been such a valued customer for so long, she volunteered to call her district manager, Dan Frohock, to see if he would authorize an exception. I was filled with optimism for the five whole minutes it took her to return my call. He said no.

I then spent three hours trying to speak with anyone in CA at their corporate office in an attempt to find a real person who valued good customer relationships. Those three hours would have been better spent playing miniature golf. It's just ridiculous that any management personnel cannot recognize that exceptions can be made, and that there are times when it would just be the right thing to do.

Now, instead of being a long-time customer who would endorse them to friends, sing their praises, and do business with them again, I will devote myself to making sure that EVERYONE I know understands that they should never give any business to Public Storage. It's simply a shame.

I cannot fault the on-site management, Maryann, here. It is the completely tone-deaf corporate management who doesn't care about good customer relationships and cannot see the benefit of "word of mouth", even in today's world. It's no longer just the guy on the corner, but we each now have a platform by which to convey thoughts and ideas to others instantly and en mass.

Overall, I would not recommend Public Storage Reviews to anyone. They clearly do not value their customers and are not willing to make exceptions when it would be the right thing to do. Save yourself the trouble and find a company that actually cares about their customers.

I recently had an experience with Public Storage Reviews (publicstoragereviews.com) that left me feeling frustrated and disappointed. My friend Makaila Pappas rented a storage unit F54 at the Public Storage located at 8601 East 67th Terrace, Kansas City, MO ***-5671. Unfortunately, on May 18th, Makaila was involved in a terrible car accident on highway 40 and Denton in Independence, MO. The accident took the life of her mother and left Makaila with multiple injuries, including broken bones below her neck except for her left arm. The keys to the storage unit were lost in the accident and never recovered.

During this time, Makaila's father and I were unable to obtain any form of power of attorney due to her age, state of mind, and heavy pain medications that she was taking. Despite this, the storage bill remained paid and up to date.

On August 1st, I went to the location and paid cash to change the lock and for rent for the month of August. The staff assured me that they would call us when the lock was switched so we could retrieve Makaila and her mother's belongings. However, after calling them a few times, we discovered that the lock had not been changed. They assured us that they would call once it was completed.

On September 10th, Luke called Makaila to advise that the storage was past due. She informed him that we had paid over a month ago to get the lock changed so we could remove the items. He stated that the lock was changed on August 24th but we had to pay for September before we could retrieve the contents. I called Luke and explained the extenuating circumstances and the gravity of the situation. I asked if there was any way that we could just come the next day and pick up the contents. He stated he would call his manager and call me back. Unfortunately, I still have not heard from him.

On September 13th, Luke called again to advise that the storage was past due. Makaila asked what she was supposed to do being crippled and having no more money. He stated he was just letting her know.

Overall, I was disappointed with the lack of empathy and understanding from the staff at Public Storage. The situation was already difficult enough, and their lack of communication and assistance only added to the stress and frustration. I hope that in the future, they can work to improve their customer service and show more compassion towards their clients.

I recently had an unpleasant experience with Public Storage and their lack of customer service. I have been sick with both the RSV flu and COVID, which has made it difficult for me to visit the facility for long periods of time. When I finally did make it back, I found that the bathrooms were once again locked up, as they often are. It seems that you have to beg just to use the restrooms, or they will tell you to go across the street to Taco Bell or Carl's Jr. This is unacceptable, especially during a pandemic.

When I went into the office to express my frustration and let them know that I would not be renewing my contract, the manager accused me of breaking the bathroom door. I was shocked and offended. I had not been near the facility in days, and there was no evidence to support her accusation. She claimed that there were no cameras by the restroom, but there was a keypad that could have been used to determine who had accessed the bathroom.

As a 61-year-old woman, I will not tolerate being disrespected by a child behind a desk. I have been waiting for over 10 hours for a general manager to contact me, but I have not received any response. This is unacceptable, and I am considering legal action if this matter is not resolved. Nobody should be accused of something they did not do, especially when they are paying for a service.

Overall, my experience with Public Storage has been unprofessional and disgusting. I would not recommend placing your things in their facilities. The lack of customer service and disrespect towards customers is unacceptable.

I recently had a terrible experience with Public Storage and their customer service. My father passed away last summer and my mother is the legal executrix of his estate. He had a storage unit at one of their facilities, and my mother had been in contact with the regional manager to make payments and transfer ownership of the unit. However, the manager was extremely difficult to work with and showed no sensitivity to our situation. She even requested personal information that she legally had no right to see.

Despite providing all necessary documentation, including a copy of the death certificate and legal appointment of my mother as executor, the manager, Donna Murphy, refused to allow my mother to pay the bill to bring the account current. She even suggested that my mother could only send emails to my deceased father's email address. This was clearly unacceptable, as we had access to the account and my mother was legally in charge of my father's property.

I reached out to Public Storage corporate to address this issue, but received no response. It's disappointing to see such a lack of concern for their customers, especially during a difficult time like this. The manager, Donna Murphy, should be reprimanded and given a course in human decency. My mother deserves an apology for the way she was treated.

On a positive note, I would like to mention that Amanda from the local Morganville, NJ location was the only person who showed sympathy and kindness during this situation. It's a shame that the corporate side of Public Storage couldn't follow her example. I attempted to leave a similar review on Google, but unfortunately, you can only review the local facility. I don't want to give the local facility a negative review because they seem to be more competent and caring than their corporate counterpart.

This company is a total scam, especially at the Tchoupitoulas Street location in New Orleans. They are engaging in fraudulent activities that are causing me a lot of stress and frustration. Let me tell you what happened to me.

Firstly, I rented a unit from them for only one month. After that, I paid them in full and asked for a receipt or some kind of proof that I had vacated the unit and had no balance. However, they refused to print me any paperwork and instead, the manager wrote me a handwritten note. Since then, I have been receiving harassing calls and emails from their corporate offices, asking me to pay more money. Every time I speak to the workers at the location, they tell me that my account is closed, but they cannot print me any paperwork to prove it. I will have to take them to court and file a complaint with the Bureau of Consumer Protection.

Secondly, when I moved in, it took three hours to complete the paperwork. The woman who was helping me (a white woman in her 40s) looked like she was on drugs. I had to pay my movers for the three idle hours they had to wait for Public Storage to complete a simple contract.

Thirdly, their units have termites. These termites ate part of my beautiful and expensive armoire during the one month that I rented the unit.

Lastly, their advertised "$1 for the first month" deal ended up costing me around $250 in hidden fees. On top of that, they want me to pay $261 every month, probably for the rest of my life, because they cannot seem to close the contract.

My advice to you is to never give them your debit card information. Once they have it, you are stuck with them for life. They are like a cancerous tumor that you cannot get rid of. I am now involving my attorney and taking them down for punitive action.